IpNX Nigeria Limited is a leading provider of Telecommunications and Information Technology services in Nigeria.
We are dedicated to using transformative technology to anticipate and meet our customer’s needs.
As part of our expansion we are looking for smart, driven, collaborative and creative minds to join our stellar teams.
RETAIL TERRITORY MANAGER
PURPOSE OF THE JOB
The Retail Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio as well as seeking/hunting out new clients & businesses within the assigned territory. The role ensures driving an increase in ipNX retail business by collaborating with the account teams to recruit subscribers and building relationships to keep them and grow the subscriber base.
Expected Key Results (Detailed KPIs)
Achieve sales targets by developing new business with existing and potential clients within the territory.
Undertake cold calling, ensuring that the number of calls meets call targets as set by management.
Ensure all required KYC customer requirements are met.
Drive Direct Sales Executives (DSEs) to achieve their set target.
Train and mentor DSEs.
All DSEs must achieve 10 new subscribers monthly.
Organise review sessions once a week.
Organise Training sessions twice a month.
Collate DSE sales and competitive intelligence reports and submit to Head, NSD.
Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close.
Attendance at industry related meetings/events and/or seminars.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Works in collaboration with the team, developing good working relationships.
Ensures compliance with ipNX values, policies, and standards, and ensures compliance with all local statutory requirements.
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
B.SC/HND in Engineering / Computer Science / Marketing / Sales / related disciplines (Minimum of 2.2/Upper Credit).
Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio.
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
WORK EXPERIENCE:
At least 4 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
Must demonstrate interpersonal capabilities and leadership.
Customer Focused
Understanding of Retail Sales.
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Other Requirements:
(Additional requirements for AMs and above)
Technical Support Engineer (i-TAC Engineer)
PURPOSE OF THE JOB
Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)
Incident Management (First Call Resolution)
Prompt Response to inbound calls and emails
Follow up on unresolved complaint/ open tickets to closure
Timely Escalation/feedback to relevant units.
Preparing Technical Reports
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
(B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
CCNA, CCNP (Desired)
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.
WORK EXPERIENCE:
A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) are desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning
Product Analyst
PURPOSE OF THE JOB
The Product analysts carry out market research to identify new opportunities for existing products and developing new products ideas. He/she will interview customers to discuss their future product requirements, and they review published research reports to identify gaps in the market that their company could meet. Establishing market requirements provides a framework that enables product development team to prepare design proposals based on fact, rather than guesswork. They analyze their own products and those of competitors, comparing performance and features with current market requirements. Product analysis provides the product team with a benchmark for new product performance.
Expected Key Results (Detailed KPIs)
Submit/review a product strategy and roadmap for Voice and Wi-Fi
Submit a product review on existing products (FOS, Voice, Wi-Fi, Data services) One per quarter
Develop a survey per Quarter, analyze and share the results of the survey with key stakeholders.
Use analytics (website, social media, and company CRM) to gather customer needs
Determine why customers churn by calling and visiting churned customers, checking customer habits and defining customer
Visit events and venues where deployment is made. And report customer feedback(Needs and complaints)
Generate, update and submit intelligence report weekly
Attend conferences and events related to product and sector
Develop pricing model quarterly
Submit product price reviews and projection quarterly
Hold product training and briefs for sales staff Quarterly
Propose a sales incentive and promotion scheme that will drive an increase in sales
Develop product communication plan/strategy and share with Line Manager and other stakeholders.
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
WORK EXPERIENCE:
At least 2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities.
Customer Focused
Ability to conduct market research
Action oriented
Result Driven
Cultivate Innovation
Critical thinking skills to recommend original and productive ideas
Time Management
Self Development
Business Analyst
PURPOSE OF THE JOB
The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes. Understand the structure, policies, and operations of the division’s service delivery operations. Interface with the customers to understand their requirements. Bridge the gap between the business problems and the technology solutions. Business performance analysis.
Expected Key Results (Detailed KPIs)
Business Scope and Specification Management
Conduct feasibility studies, from a technological and organizational perspective, and document findings
Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
Market Assessment and Competitive Analysis
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
WORK EXPERIENCE:
At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities
Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.
Customer Focused
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Account Manager
PURPOSE OF THE JOB
The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
Expected Key Results
Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
WORK EXPERIENCE:
At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities
Customer Focused
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Team Lead, Strategic Accounts
PURPOSE OF THE JOB
The Team Lead, Strategic Account is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
Expected Key Results (Detailed KPIs)
Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements.
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
WORK EXPERIENCE:
At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities and leadership.
Customer Focused
Understanding of Strategic Accounts
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Retail Manager, Global
PURPOSE OF THE JOB
The Retail Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned territory. The role ensures driving an increase in ipNX retail business by collaborating with the account teams to recruit subscribers and building relationships to keep them and grow the subscriber base.
Expected Key Results (Detailed KPIs)
Achieve sales targets by developing new business with existing and potential clients within the territory
Undertake cold calling, ensuring that the number of calls meets call targets as set by management
Ensure all required KYC customer requirements are met.
Drive Retail Territory Managers (RTM) to achieve their set target.
Train and mentor RTM .
Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded
Works in collaboration with the team, developing good working relationships
Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements.
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
WORK EXPERIENCE:
At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities and leadership.
Customer Focused
Understanding of Retail Sales
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Senior IpNX Technical Support Engineer
PURPOSE OF THE JOB (Brief)
Provide advanced (2nd) level off-site technical support for all ipNX services: Data connectivity, Internet services, and Voice services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results
Incident Management (Complex/advance Call Resolution)
Prompt Response to inbound calls and emails
Timely Escalation/feedback to relevant units.
Preparing Technical Reports
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
(B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
Resourceful team player who excels at building trusting relationships with customers and colleagues
Innovative problem-solver who can generate workable solutions and resolve complaints.
Excellent business communication skills both verbal and written.
WORK EXPERIENCE:
Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
At least 4 years work experience in similar role.
Knowledge and experience with network security (IPSec Firewalls) is desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations
Other Requirements:
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning
NMS Engineer – Software Development
PURPOSE OF THE JOB
To provide creative and intuitive software applications as well as administer and optimize servers and managed resources to support the ever growing need for monitoring critical indices within the company network.
Expected Key Results (Detailed KPIs)
Application development
Server/Application Administration
Project Management
Dashboard development
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
University Degree in Engineering
Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
Ability to leverage technology to develop and enhance functional competencies
Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
Abilty to develop software in Java, Ruby on Rails, PHP or other programming languages.
Knowledge of networking and network monitoring/management.
Knowledge and experience with various web technologies.
Open Source software customization.
Knowledge of current IT trends and technologies in software development.
Ability to learn new things quickly.
WORK EXPERIENCE:
Experience in Linux and monitoring system environment
Sound understanding and extensive experience in SNMP. TR-069 and network management
Experience in Perl, PHP, and Python
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning
Head, Corporate Sales
PURPOSE OF THE JOB
The Head, Corporate Sales is responsible for managing our strategic accounts, key accounts and the territory accounts. The Head, Corporate Sales protects revenue, secures new revenue within ipNX’s existing clients’ portfolio as well as seeking / hunting out new corporate clients & businesses. The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with all teams to ensure smooth transition of accounts into the business. The Head, Corporate Sales, is responsible for all corporate accounts and must be the most trusted source of information for all corporate customers.
Expected Key Results
Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
WORK EXPERIENCE:
At least 6 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities
Customer Focused
Understanding of Strategic Accounts
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Territory Manager, Island
PURPOSE OF THE JOB
The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory. The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business. The territory manager manages and oversee account managers working within the given territory.
Expected Key Results
Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with
Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
WORK EXPERIENCE:
At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities
Customer Focused
Understanding of Strategic Accounts
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Retail Sales Manager
PURPOSE OF THE JOB
The Retail Sales Manager (RSM) is responsible for driving sales increase of all IPNX retail products (FOS) in given territory. She/he is tasked with the responsibility to develop and grow customer numbers by recruiting new subscribers through personal engagement, team leads and direct sales executives (DSE). The RSM is responsible for building relationships with customers most especially SME’s and grow their portfolios by increasing revenue generated from their portfolios. The RSM manages her/his people for success and must develop the territory and be the highest source of information about that territory.
Expected Key Results
Achieve territory sales target.
Achieve 60% uptake in streets, estates and MTU’s.
Drive direct sale executive (DSE) to achieve their set target.
Train and mentor DSEs.
Manage, maintain and grow a pipeline of qualified prospects or almost completed deals.
Actively and successfully manage the sales process: lead generation; solution pitch; negotiation; close.
Drive an different sales activities in the given territory.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Works in collaboration with the team, developing good working relationships.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
WORK EXPERIENCE:
At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities
Customer Focused
Understanding of Strategic Accounts
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Network Implementation/Support/Integration Engineer
WORKING CONDITIONS.
STATUS: Permanent
WORK SCHEDULE: 8-5
TRAVEL REQUIREMENTS: Occasional
SUPERVISORY RESPONSIBILITIES: Coordinating of IT, NYSC Corp members, Outside Plant Technicians and Riggers to ensure day to day engineering operations (implementation and support).
JOB RESPONSIBILITIES
Provide technical expertise and leadership in the area of IP network design, implementation, optimization, and maintenance to support voice, data and/or video networks in differing stages of development.
Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.
Work closely with related departments, partners, and Vendors to deliver high quality and reliable network performance.
Evaluate user needs, systems, and new technologies to recommend the most effective communication and transmission systems.
Research and evaluate network/systems, performance capacity, and compatibility with existing systems. Install, configure, maintain, and support network equipment and network operating systems (e.g., routers, bridges, servers, switches, and/or port connectors).
Recommend and modify network configuration to improve efficiency and cost effectiveness.
Configure network and/or third party software application programs to provide improved response time and/or quality.
Recommend network database policies and procedures.
Ensure that the network is fully operational and appropriately integrated for access with other systems.
Analyze and monitor network activity to ensure optimal network operation.
Monitor network traffic, usage, and performance.
Run diagnostics to forecast performance thresholds.
Perform analysis of network efficiency, traffic routing and troubleshoot network/system failures.
Academic: BEng Computer Engineering, BEng Electrical Electronics or any IT related degree.
Professional: CCNA (Cisco Certified Network Associate) CCNP (Cisco Certified Network Professional)
Experience: 3 Years and above
COMPETENCE
Skills
Good LAN/WAN network design and implementation skills.
Ability to solve complex problems in the shortest available time using honed analytical skills.
Good interpersonal skills with customers, vendors, and members of team.
Knowledge
Design and analytical troubleshooting of LAN, WAN network and Internet data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
Understanding of the base station power supply (DC and AC) architecture and interconnectivity of relevant power devices/components.
A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) is desirable.
A hand on experience with OSPF and BGP is desirable.
Experience with Wireless Point-to- Point and Point-to- Multipoint technologies is desirable
Must be able to follow multiple simultaneous projects to completion with minimal supervision.
Experience with leading inter- departmental negotiations, consensus building to reach common technical solutions.
Hardworking and Tenacious.
Performance driven.
Sharp analytical and logical reasoning.
Work effectively with my own initiative with minimal supervision and also as a part of a team.
Good customer relations
Admin Business Analytics Spe…t
WORKING CONDITIONS
STATUS: Permanent
WORK SCHEDULE: 8-5 / Frequent requirements to work off hours and weekends
TRAVEL REQUIREMENTS: Frequent
WORKING LATE: Frequent
JOB SUMMARY/OBJECTIVES:
The role of the Admin Business Analytics Spe…t is to be a part of a growing team in a fast-paced and evolving environment that delivers business impacts from data driven recommendations.
Working in close partnership with internal business partners (including Finance and IT), participate in the design, delivery, and implementation of innovative and complex analysis providing rich data insights and improving business performance.
The role of the Admin Business Analytics Spe…t is to coordinate, execute for a singular, clear and actionable strategy and oversight to the fleet, admin tech, help desk, front desk teams.
RESPONSIBILITIES
Producing periodic in-depth analysis, reports & presentations.
Promoting a culture of data-driven decision making and pro-actively informing stakeholders on key trends and performance indicators.
Managing and developing the reporting database for clean, up to date and easily retrievable information.
Helpdesk development and management.
Fleet management and supervision.
Financial analysis.
Preparation of statistical information.
Policy development & documentation.
Performs other related duties as assigned.
KEY PERFORMANCE INDICATORS (KPI)
Accuracy in financial data analysis presented at intervals for planning administrative operations.
Positive contributions to the planning of business operation company-wide through accurate forecast and statistical information.
Monthly presentation of key Admin data & statistics.
Accurate representation of all admin information into monthly workflow/ data analysis.
Zero tolerance to company caused accidents.
Adherence to 80-100km safety limit for company fleets.
JOB SPECIFICATIONS
Academic and Professional:
Possess a Bachelor’s degree (minimum Second class lower/Upper Credit) from an accredited university or college; with relevant professional qualification.
Relevant professional certification is an added advantage.
Experience:
3+ years of relevant experience.
COMPETENCE
Skills
Analytical skills
Team Spirit, Proactive Management
Detail Conscious
Calm patient and assertive
Ability to function under pressure
Excellent negotiation, communication, and interpersonal skills.
Knowledge
Records Management Skills
Analytical skills
Research methodology
Excellent communication and organizational skills
Numerical Skills
Detail-oriented
Stable
Well-developed Safety skills
Good Interpersonal Skills
Transparent
Integrity
Patient
High energy level
Attitude
NETWORK MANAGEMENT ENGINEER
PURPOSE OF THE JOB
To monitor the network 24*7, providing support for management and efficient configuration of systems that are used for monitoring and service feasibility, ensuring appropriate design and notification are provided in line with the requirement of the user departments.
Expected Key Results (Detailed KPIs)
Application development
Network Monitoring
Escalation
Network Operations
Server/Application Administration
Network Device backup
Dashboard development
Reporting
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
University Degree in Engineering
Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
Ability to leverage technology to develop and enhance functional competencies
Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
Knowledge of networking and network monitoring/management.
Knowledge and experience with various web technologies.
Open Source software customization.
Knowledge of current IT trends and technologies in software development.
Ability to learn new things quickly.
WORK EXPERIENCE:
Experience in Linux and monitoring system environment
Sound understanding and extensive experience in SNMP. TR-069 and network management
Experience in Perl, PHP, and Python
Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning
TERRITORY MANAGER, MAINLAND
PURPOSE OF THE JOB
The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory. The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business. The territory manager manages and oversee account managers working within the given territory.
Expected Key Results
Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:
B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
WORK EXPERIENCE:
At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities
Customer Focused
Understanding of Strategic Accounts
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality
Other Requirements:
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Pur
TO APPLY
Click on Job Title below:
Retail Territory Manager
Technical Support Engineer (i-TAC Engineer)
Product Analyst
Business Analyst
Account Manager
Team Lead, Strategic Accounts
Retail Manager, Global
Senior IpNX Technical Support Engineer
NMS Engineer – Software Development
Head, Corporate Sales
Territory Manager, Island
Retail Sales Manager
Network Implementation/Support/Integration Engineer
Admin Business Analytics Spe…t
Network Management Engineer
Territory Manager, Mainland
DUE DATE: 31 December, 2017
Job Opportunities at IpNX Nigeria Limited, Thursday 5, October 2017
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