Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.
Lorache works cut across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc. Basically, we develop integrated sales and marketing strategies focused around the point of purchase.
QUALITY CONTROL/BAGGING OFFICER
REQUIREMENTS
O’ Level graduate.
Must be a Male
Residents of Ikeja, Lagos.
Must be motivated and proactive.
Must be energetic and willing to work.
CUSTOMER SERVICE EXECUTIVE
RESPONSIBILITIES
First line interaction with customers.
Ensure customer’s request/ concerns are attended, documented, and reported to management.
Create content and engaging ideas for online campaigns
Improve customer service experience, create engaged customers and facilitate organic growth.
Take ownership of customer’s issues and follow problems through to resolution.
Set a clear goal and deploy strategies focused towards that mission
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Maintain an orderly workflow according to priorities
REQUIREMENTS
Proven working experience as a customer service manager
Flair for Digital communication
Excellent knowledge of Social Media
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in related field
2 to 5 years in a similar profile
TO APPLY
Applicants should forward their CV’s to: jobs@lorachegroup.com
DUE DATE: 16 October, 2017
Latest Jobs at Lorache Group,Saturday 14, October 2017
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