Teclab Management Services Limited – Our client, a leader in the media and entertainment Industry with branches all over the country, seeks to employ the services of:
BOX OFFICE SUPERVISOR
Reports To: Business Manager Cinemas
ROLE TARGET
This role is responsible for supervising and coordinating the team of box office Assistants on a day to day basis, ensuring that they are kept up to date with internal communications, coordinating rosters and timesheets and maximising box office sales through effective customer service, supervision and training of box office staff..
ROLE EXPECTATIONS
The successful candidate’s specific functions include:
Coordinating departmental staff/work force
Ensuring movies are displayed at the appropriate time
Programming movie for display at the box office
Ensuring customers are duly satisfied
Problem solving arising from customers
Sending daily reports to movie distributors
Coordinating orderliness among staff
Working in line with the projectionist for upcoming movies and movie changes
Must maintain up-to-date financial records of all ticket sales, receipts, processes and deposits.
Set and maintain a highly professional attitude towards serving the public for all members of the box office team
In conjunction with the Box Office Manager ensure the Box Office is adequately staffed to deal with customer demand
Supervise the box office team
Ensure adequate ticket/stationary stock is in place at the Box Office at all times
Understand the audit process and standard required
To provide services to customer
Responsible for stock requisition
Complete any necessary paper work such as inventory sheet, daily cash reports, appraisal form etc.
To oversees daily operations in all concession stand
To maintain inventory controls /levels for all products
To induct and train staff in selling technique and products knowledge
Cash management and control to ensure staff are adhering of all procedures detailed for concession operations
Understand the audit process and standard required
To provide services to customer
Responsible for stock requisition
QUALIFICATIONS AND EXPERIENCE
Minimum OND / B.Sc in Accounting, Business Administration, Business Management, Finance or a closely related field.
Relevant 3 years’ experience in a similar role.
PERSON SKILLS:
Principles and application of excellent customer service
An understanding of the use of computerised ticketing systems
General knowledge and understanding
Excellent communications skills
Excellent interpersonal skills
Administrative skills
Ability to work effectively within a team setting
ICT skills including ability to use Microsoft Word, Microsoft Excel and email packages
Ability to use a computerised ticketing system
Accuracy and attention to detail
BOX OFFICE ATTENDANT
Reports To: Business Manager Cinemas
ROLE TARGET
This role is responsible for serving the general public by selling event related tickets, cash management and compliance.
Operates a cash register and / or credit card equipment.
Responsible for customer service and general area cleaning.
Supports marketing and promotional projects for ticketed events. Occasionally supports event site ticket sales as needed. Sells and processes ticket orders via mail, telephone, Internet, and over-the-counter.
Distributes literature to patrons and answers questions in response to inquiries about shows and events. Assists with closing of the ticket office, including preparation of cash banks and updating seating charts and event information.
ROLE EXPECTATIONS
The successful candidate amongst others will Support operations by supervising staff; planning, organizing, and implementing administrative systems. Specific functions include:
Ensuring movies are displayed at the appropriate time
Programming movie for display at the box office
Ensuring customers are duly satisfied
Problem solving arising from customers
Sending daily reports to movie distributors
Coordinating orderliness among customers
Working in line with the projectionist for upcoming movies and movie changes
Must maintain up-to-date financial records of all ticket sales, receipts, processes and deposits.
Supervise the box office team
Ensure adequate ticket/stationary stock is in place at the Box Office at all times
To induct and train staff in selling technique and products knowledge
Cash management and control to ensure staff are adhering of all procedures detailed for concession operations
Understand the audit process and standard required
To provide services to customer
Responsible for stock requisition
Complete any necessary paper work such as inventory sheet, daily cash reports, appraisal form etc.
QUALIFICATIONS AND EXPERIENCE
Minimum SSCE / OND in any relevant field
Relevant 3years’ experience in a similar role.
Person Skills:
Good Listening Skills
Good People Skills
Good influencing and problem solving skills
Works independently as well as in a team environment
Self-motivated and a self starter.;
Possesses good analytical, interpersonal, and customer service skills
Possess excellent public relations and communication skills;
Ability to work accurately with attention to detail in a high volume sales environment
BOX OFFICE CASHIER
Reports To: Supervisor, Box Office
ROLE EXPECTATIONS
The successful candidate’s specific functions include:
Handling and managing payment properly.
Effective stock management
Take stock before and after sales.
Adequate product knowledge
Handling and maintaining equipment used in products production, such as popcorn, hotdog etc.
Display excellent customer service
Make certain guest service is friendly, helpful and fast
Ensure the security of all box office cash and tickets
Complete ticket purchase transactions by:
Greeting each guest and identifying tickets requested
Reading a computer screen, operating a keyboard or dispensing manual tickets
Completing a credit card or Movie Watcher Rewards transaction or collecting cash and making accurate change
Thanking the guest.
Keep box office clean and well organized and update box office signage
Distribute and understand how to operate movie equipment
Enforce ratings to keep underage guests from accessing auditoriums with adult content
Perform daily box office maintenance duties and complete various reports as needed
Answer questions from guests and resolve any concerns
ROLE TARGET:
This role is responsible for operating the box office selling movie tickets to guests.
You are also to field questions about content, provide directions to the theatre, answer the phone, inform guests about prices/policies.
QUALIFICATION
Minimum B.Sc in any related field.
EXPERIENCE:
Relevant 3 years’ experience in a similar role
Person Skills:
Good Listening Skills
Good People Skills
Good influencing and problem solving skills
Works independently as well as in a team environment
Self-motivated and a self-starter.
Possesses good analytical, interpersonal, and customer service skills
Possess excellent public relations and communication skills;
Ability to work accurately with attention to detail in a high volume sales environment
Proficient guest service, administrative and follow-up skills
Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors or partners
Ability to communicate and work effectively with guests in high-volume setting
Good verbal communication skills as well as math and cash handling skills
Ability to meet tight deadlines under minimal supervision
TO APPLY
Applicants should send their Resumes and credentials to: HR@teclab-ng.com using the job title and location as the subject of the mail.
DUE DATE: 28 December, 2017
Job Vacancies at Teclab Management Services Limited, Friday 8, December 2017
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