Germaine Auto Centre New Recruitment Ongoing

Germaine Auto Centre is an integrated automobile dealership, located in Lekki, Lagos. For over 16 years, Germaine has been a household name for automobile purchase (new and certified pre-owned), servicing, spare part sales and vehicle body work by providing quality service to individuals and corporate organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Officer
Location: Lagos
Job Description

• Meet and greet customers


• Receive job details from customers


• Take vehicle inventory


• Get prompt update from the workshop


• Share timely feedback/update with the customer


• Reconfirm inventory details before vehicle delivery


• Check for special service campaign (SSC) recall vehicles at the reception


• Recommend additional job details to the customer (as applicable)


• Communicate vehicle repair estimate to customers and secure their approval (Estimate closure)


• Ensure customer satisfaction


• Actively listen to customer’s complaints

Qualification and Experience

• HND/BSc. in Mass Communication, Marketing, Business Administration or any other management course


• Professional certification in customer service will be an advantage Ability to engage.


• Customers in a professional manner thereby enhancing satisfactory customer experience.


• Proficiency in use of computer application e.g. MS Office suite is required


• 3-5 years proven experience in customer service or sales role, preferably within an automotive or manufacturing environment

Required skills and competence:

• Basic technical knowledge to help with customer engagement


• Strong problem-solving abilities


• Results-oriented with the ability to plan and deliver against project deadlines.


• Keen attention to details and accuracy


• Excellent relationship management skills with the ability to engage, negotiate and manage customers


• Strong communication, interpersonal and influencing skills

Remuneration
Salary is attractive plus other employment benefits

How to Apply
Interested and qualified candidates should send their updated CV’s to: [email protected]

Application Deadline: 18th January, 2018.

Germaine Auto Centre New Recruitment Ongoing