Thursday, January 11, 2018

Germaine Auto Centre New Recruitment Ongoing


Germaine Auto Centre is an integrated automobile dealership, located in Lekki, Lagos. For over 16 years, Germaine has been a household name for automobile purchase (new and certified pre-owned), servicing, spare part sales and vehicle body work by providing quality service to individuals and corporate organizations.


We are recruiting to fill the position below:


Job Title: Customer Service Officer
Location:
 Lagos
Job Description


  • Meet and greet customers

  • Receive job details from customers

  • Take vehicle inventory

  • Get prompt update from the workshop

  • Share timely feedback/update with the customer

  • Reconfirm inventory details before vehicle delivery

  • Check for special service campaign (SSC) recall vehicles at the reception

  • Recommend additional job details to the customer (as applicable)

  • Communicate vehicle repair estimate to customers and secure their approval (Estimate closure)

  • Ensure customer satisfaction

  • Actively listen to customer’s complaints

Qualification and Experience


  • HND/BSc. in Mass Communication, Marketing, Business Administration or any other management course

  • Professional certification in customer service will be an advantage Ability to engage.

  • Customers in a professional manner thereby enhancing satisfactory customer experience.

  • Proficiency in use of computer application e.g. MS Office suite is required

  • 3-5 years proven experience in customer service or sales role, preferably within an automotive or manufacturing environment

Required skills and competence:


  • Basic technical knowledge to help with customer engagement

  • Strong problem-solving abilities

  • Results-oriented with the ability to plan and deliver against project deadlines.

  • Keen attention to details and accuracy

  • Excellent relationship management skills with the ability to engage, negotiate and manage customers

  • Strong communication, interpersonal and influencing skills

Remuneration
Salary is attractive plus other employment benefits


How to Apply
Interested and qualified candidates should send their updated CV’s to: [email protected]


Application Deadline: 18th January, 2018.





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Germaine Auto Centre New Recruitment Ongoing

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