Bridge International Academies is the world’s largest and fastest-growing chain of primary and pre-primary schools with more than 400 academies and 120,000 pupils in Kenya and Uganda. We democratize the right to succeed by giving families living in poverty access to the high-quality education that will allow their children to live a very different life.
OPERATIONS PROGRAMME MANAGER
LOCATION: Yaba, Lagos
JOB SUMMARY
The Operations Team designs, implements, and manages academy-level operations and support. We are the nerve centre of the company.
ABOUT THE ROLE
Certain aspects of what we do originate in other departments or teams – from Development, Marketing, Recruitment and Training, Finance or Human Resources – but end with Operations. No matter how well other departments may complete their individual functions, it is up to Ops to be the interface that brings all academy-level support functions together.
The role of Programme Managers is a microcosm of the overarching goal of the entire Operations Team, broken down by specific functional components.
Each Programme Manager has a unique sphere that s/he is responsible for owning.
Within that realm of responsibility, Programme Managers identify and analyse operational needs, design strategies and processes to address these challenges, and supervise the necessary training, monitoring, and constant adjustments needed for these programmes to execute successfully.
WHAT YOU WILL DO
Programme Managers work closely with other departments to design and run these programmes.
Some of the deliverables Programme Managers are tasked with include:
Teacher Staffing- Bridge promises to have a teacher in class every day of the academic year. To meet this promise to our parents, the Programme Manager must work closely with our Recruiting and Training and People Operations Departments to make sure we find effective ways of filling local vacancies and with our Customer Care Department to devise ways to manage our nationwide team of substitute teachers so that can immediately provide cover for any class missing a teacher due to sickness or other. The challenge is to efficiently and effectively provide coverage for over 4,500 classrooms across Kenya and Uganda.
Academy Repairs – with over 400 academies, we need to continually ensure our academies are in good condition and account for both minor and major repairs. The Programme Manager must identify common challenges and problems and provide efficient and cost-effective solutions. This programme must work closely with our Construction Department and with regional managers to ensure quality repairs are carried out.
Lesson Delivery – Bridge’s teachers use teacher computer tablets to deliver our Kenyan- and Ugandan-curriculum focused lessons every day. To make sure everything is working properly, the Programme Manager must analyse vast amounts of data to pinpoint any challenges in this process. This includes working closely with the Software Team to limit the number of technological issues that come up and to immediately solve those that do arise and coordinating with our Academic Team to devise strategies and processes to drive improvements in lesson deliveries.
WHAT YOU SHOULD HAVE
Ideal candidates should have experience managing projects, identifying business challenges through data and observation, creating solutions for these issues, and overseeing an operational programme.
They should be proficient analysing and managing large amounts of data and comfortable working closely with different departments and teams.
Experience bringing ideas and programmes to scale, working at similar ambitious start-up companies, or building and managing teams across countries is an added plus.
Bachelor’s Degree required
Masters preferred
Minimum 3 years work experience required.
You’re also:
A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a startup or social enterprise.
A creative problem-solver – Growing any enterprise from scratch comes with massive and constant challenges. On top of that, Bridge works in often challenging, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). Every decision you make considers their customer benefit, experience, and value.
A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
OPERATOR WAREHOUSE (INSTRUCTIONAL MATERIALS)
LOCATION: Yaba, Lagos
WHAT YOU WILL DO
As the Operator warehouse (Instructional Materials), you will be responsible for stock management, entries and exits as well as stock levels
Order picking and refill as per the kitting list/requisitions and escalating any emerging issues to supervisor(s)
To load and unload Lorries including working the logistics to ensure seamless performance of the chain.
Assist the supervisor in reconciling of stock variances
Giving continuous information of stock levels in the W/House
Ensure segregation of materials; good stock from obsolete and any dead stock.
Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
Developing and Building Teams – Encouraging and building mutual trust, respect, and cooperation among team members.
Coordinating the Work and Activities of Others – Getting members of a group to work together to accomplish tasks.
Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Provide Consultation and Advice to Others – Providing guidance and expert advice to management or other groups on technical, syste-ms-, or process-related topics.
Participate in cycle counting and stock taking and proper recording of stock figures including updating stock sheets/cards
Support warehouse attain > 98% stock accuracy.
Clear understanding and implementation of 6S principles
Ensure that the warehouse is properly organized at all-time including proper labeling of the materials
Endeavour for <1% customer complaint by ensuring that right items and the right quantities are assembles/kitted.
Ensure receipt and arranging of received materials within the same day at their respective locations
Help the receiving team in inspection and acceptance of any material.
Ensure that all operations are done in reference to the SOP’s
Ensure proper handling of retrievals and returns from schools and sites up to and including their segregation safe storage and in giving any subsequent report..
WHAT YOU SHOULD HAVE
Certificate in courses related to Logistics/Supply Chain is a key requirement preferred
Minimum of 2-3 years as a warehouse attendant in a busy warehouse
Ability to respond quickly to work dynamics which include method of work, working hours/days etc.
Good listening skills
Ability to maintain a clear focus on the activities given and delivering within acceptable time
Ability to work well in a team
Ability to read and write
Ability to quickly learn and make suggestions
You Are Also:
Proactive – You don’t always need supervision and you are a self-starter. Your personal drive to succeed and deliver keeps you working when you may not have a supervisor with you.
A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
A networking mastermind- You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.
A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging around $7 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
OPERATIONS PROGRAM OFFICER
LOCATION: Yaba, Lagos
Operations at Bridge
The operations department is responsible for the critical performance of our entire network of academies in East Africa, including operations, marketing, personnel management, instructional delivery, expenses & payroll, parent and community relations, facilities, and more.
ABOUT THE ROLE
The Programme Officer is responsible for supporting the Programme Manager in ensuring each academy has the proper number of teachers to teach all classes, creating and operationalizing academy personnel disciplinary policy, and coordinating teacher and Academy Manager (AM) recruiting at existing academies.
WHAT YOU WILL DO
Ensure all teachers and Academy Managers have downloaded scripts for each day
Ensure the Script Availability report is working (including conducting field tests)
Ensure the stored procedure for mapping lessons to teachers has been programmed by the scheduler team and that schedules received are in-line with this
Synching daily to check for availability and correctness of schedules on Smartphone and Teacher Computers
Communicate with the scheduling team cases of missing or incorrect scripts noted or reported by academies via CRM tickets and communicate this information back to academies
Ensure the Lesson Schedules v2 report is working (including conducting field tests)
Ensure each teacher is fulfilling their mandate in delivering lessons every day of class
Overseeing early KCPE preparation and collection of documents from parents
Take disorganized data coming from multiple sources eg. phone call results, emails, surveys and organize that data into specific data repositories (Microsoft Excel; software systems) according to the appropriate format
Create simple data tables in Microsoft Excel for further analysis
Screen CRM for issues related to the above programmes and respond to those issues accordingly
Create surveys to collect specific data.
WHAT YOU SHOULD HAVE
Bachelor’s degree in any business related field
2-3 years’ experience in a fast paced environment
Proficiency in Microsoft Excel
Experience working with Navision is a plus
Experience working with a culturally and socioeconomically diverse workforce
Ability to handle multiple high demand projects
Good organizational and persuasive skills.
Keen eye for detail
Efficient report writing skills.
Excellent writing and oral communication skills.
You’re Also:
A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.
A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
LOGISTICS OFFICER
LOCATION: Yaba, Lagos
WHAT YOU WILL DO
Bridge International Academies is looking for a Logistics Officer who will be responsible for providing efficient and cost effective Logistics and Supply Chain support services to support the business. The holder of this position will deliver high quality professional logistics and administration services and lead the development and implementation of tools, processes, policies and practices covering all aspects of Logistics and Supply Chain.
Ability to deal with hands on issues, create effective liaison with heads of department and other key staff and management of various aspects of the logistics chain as well as participating in strategic thinking will be key to success in this position:
Under the guidance of the Logistics Manager, Introduce a formalized and highly organized approach in the region to guide all distribution activities between headquarters and schools in given region.
Compilation of delivery schedules, route mappings, delivery tracking and reporting systems to ensure on time and complete deliveries
Develop and maintain strong working relationships with procurement, operations, construction, training, finance, research, administration and HR departments, taxi operators, motorcycle service providers and other partners within the Logistics services chain to create a partnership that adds value to Bridge International Academies
Negotiation of prices, lead times and other contractual terms with distribution and transport contractors in the areas the region assigned.
Reviewing and embedding with user departments the specifications for various logistics services required for school operations and other departments
Creating and fostering relationships with diverse logistics and supply chain professional associations to ensure gainful experience and knowledge sharing
Seek, evaluate and recommend reliable vendors or suppliers to provide quality logistics services at reasonable prices in the region.
Determining distribution schedules and timing of deliveries to and from schools and keeping track of delivery times throughout the delivery process
Working with department managers and other staff to forecast demand for logistics services and to ascertain that deliveries are dispatched recorded and signed for by recipients.
Provide oversight over the material handling staff assigned to the region.
Deal with and resolve any logistical challenges including failure by internal and external stakeholders to meet expected performance benchmarks
Budgeting, reporting and analysis of Logistics costs to ensure high visibility and control of related expenses and proper allocation to user departments
Periodic reporting of Logistics activities and projects in assigned region
Working internally and with external legal support to ensure suitable agreements that would ensure appropriate terms of engagement with suppliers of high transport and delivery services
Support School Operations, Technology, Training and Construction departments and other functions in legal and contractual processes for Logistics needs.
Act as the Deputy Logistics Manager when called upon.
Advise management on required areas of improvement to enhance Logistics processes
DESIRED QUALIFICATIONS AND SKILLS
Minimum of 4 to 6 years’ experience in management of Logistics and or Supply Chain services preferably for a large fast growing service or trading organization with multiple locations and diverse requirements
Experience with Logistics management of construction materials in a large scale environment where both formal and informal vendors operate will be a definite advantage.
Professional qualifications in Logistics/Supply Chain will be a key requirement
Bachelors Degree in Business, Economics or other Social Science or related discipline or the equivalent
Ability to present Logistics services feedback, policies and procedures to senior managers.
Demonstrated ability to organize large volumes of Logistics requirements for a broad range of office and operational needs. Must have the ability to quickly learn and improve systems
Good hands on knowledge of Microsoft Office suite applications
You Are Also:
Proactive – You don’t always need supervision and you are a self-starter. Your personal drive to succeed and deliver keeps you working when you may not have a supervisor with you.
A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
A networking mastermind- You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.
A creative problem-solver- Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging around $7 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
A customer advocate- Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
A malleable learner -You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
FINANCE OFFICER
LOCATION: Yaba, Lagos
JOB DESCRIPTION
We are seeking a Finance Officer who will work closely with the Financial Director to refine how Bridge International Academies approaches financial budgeting, projections, and forecasting
The Finance Officer will also help senior executives identify key performance indicators in the business, highlight how the Company can improve operational execution across all divisions, and prepare materials for the Board of Directors highlighting the Company’s strategic and financial direction.
What You Will Do
Prepare and maintain financial analyses that forecast/project Bridge International Academies’ operational and financial performance
Work with department heads and senior executives to refine budgeting across the Company
Continuously work with department heads to identify and evaluate key performance indicators
Work with the Finance Department to ensure that historical/actual performance is correctly captured and in-sync with the Finance Associate’s work
Assist senior executives with preparing materials for the Board of Directors and investors
Think strategically and proactively about Bridge International Academies’ financial direction
What You Should Have
Undergraduate Degree from a top university with exemplary academic achievements; ideally in Economics, Business, Accounting, and/or Finance
At least two years of Post-undergraduate, full time work experience in investment banking or corporate finance; should be used to highly rigorous, complex financial analysis
Very experienced working with Microsoft Excel and Powerpoint
Experience working closely with a company to build financial and operating models at a deep level, particularly on a multi-country level
Extraordinary attention to detail and highly driven, ambitious attitude towards work
Strategic financial thinker with an eye for identifying metrics that matter for a business
YOU’RE ALSO:
A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a startup or social enterprise.
A creative problem-solver – Growing any enterprise from scratch comes with massive and constant challenges. On top of that, Bridge works in often challenging, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). Every decision you make considers their customer benefit, experience, and value.
A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
ACADEMIC DIRECTOR
LOCATION: Yaba, Lagos
ABOUT THE ROLE
We are seeking an Academic Director to oversee all aspects of the academic program in Nigeria. The Academic Director will be ultimately responsible for educational outcomes across Bridge International Academies in Kenya and Uganda
WHAT YOU WILL DO
Representing Bridge with key national stakeholders, including the Ministry of Education and other government education officials.
Work with Boston-based Academics Team to roll-out new curriculum and introduce programmatic innovations.
Oversee recruitment and training for teachers and Academy Managers.
The Academic Director, Kenya and Uganda, will report to the Expansion Director, Uganda and the Chief Academic Officer.
What You Should HaveThe Academic Director must be a data-driven individual with experience developing and managing cultures of high performance and high expectations.
You must be a great academic leader who understands exceptional instruction and can motivate and support others in realizing a vision of academic excellence.
YOU’RE ALSO:
A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a startup or social enterprise.
A creative problem-solver – Growing any enterprise from scratch comes with massive and constant challenges. On top of that, Bridge works in often challenging, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). Every decision you make considers their customer benefit, experience, and value.
A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
TO APPLY
Click on Job Title below:
OPERATIONS PROGRAMME MANAGER
OPERATOR WAREHOUSE (INSTRUCTIONAL MATERIALS)
OPERATIONS PROGRAM OFFICER
LOGISTICS OFFICER
FINANCE OFFICER
ACADEMIC DIRECTOR
Job Opportunities at Bridge International Academies, Friday 9, February 2018
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