Citibank Nigeria Limited Recent Available Employment Opportunity

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services. We are recruiting to fill the position below:

 

 

Job Title: Client Service Officer – Financial Institutions

Location: Lagos

Key Responsibilities

• Direct interaction with the customers on the phone and e-mail for all day-to-day business


• Liaise with Operations and Product Units to research and resolve customer issues


• Timely provision of detailed account and transaction information to customers through various media, viz. e-mail, phone, fax, statements, advices, etc.


• Actively and periodically solicit customer feedback with a view to address service issue and increase customer satisfaction and loyalty


• Participate in customer feedback survey


• Provide input to Seniors for service calls to customers to discuss service and operational issues


• Participate in root cause analysis of internal errors and transfer of best practices for process improvement


• Proactively inform customers of issues/errors made by Citibank on their accounts and corrective action taken


• Communicate proactively with customers by informing them of regulatory changes and other internal changes, which affect the operation of their account


• Identify customer automation opportunities e.g. Citidirect, etc


• Train staff and customers in products and necessary skills required to carry out their functions efficiently.

Knowledge

• 7-8 years of relevant experience


• Experience in customer service and payments and receivables processes is required


• Computer proficiency


• First degree in Social Science, Numerate Discipline /Computer Studies


• MBA or Post Graduate diploma in Business management /Finance/Banking/Commerce will be an added advantage

Skills:

• Consistently demonstrate clear and concise written and verbal communication


• Proven investigative and analytical skills


• Demonstrated ability to present concepts and influence change


• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results


• Proven ability to work under limited supervision within a team environment

Core Competencies:

• Demonstrated project management and organizational skills to prioritize multiple tasks


• Proven self-reliance and accountability and ability to manage risk


• Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders

Business Relationships:

Internal:

• Daily contact with Relationship and Product Managers to resolve customer issues


• Daily contact with Operations to facilitate and solve customer problems


• Daily contact with Customer Service Unit to discuss service concerns, initiatives and overdue investigations

External:

• Daily contact with customers to receive inquiries, investigations, requests and to provide transaction information


• Weekly contact with customers to obtain feedback on service delivery and review outstanding issues


• Monthly visits to customer to discuss operational and general service issues; benchmark services, pricing or processes

To Apply

Interested and qualified candidates should:

Application Deadline: Not Specified.

source: https://jobcenternigeria.com/citibank-nigeria-limited-recent-available-employment-opportunity-2/