Job Title: Head.QoS Analysis & Capacity Management
Location
Lagos
Job Field
Engineering, Technical
Job Detail
Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.
Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.
Represents Etisalat technical team during NCC meetings & projects in addition to review Etisalat submissions to NCC.
Detect and report any bottlenecks in the network due to capacity shortages.
Principal Functions
Assist in the definition of the division’s plans, policies, projects and service levels.
Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.
Conducts needs analysis studies and confers with managers and supervisors to determine quality of service training needs.
Analysis, Detect & Report any problem due to capacity shortages.
Design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards.
Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.
Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.
Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.
Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.
Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.
Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.
Coordinate the preparation of technical reports on network quality/ performance.
Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.
Advise other Network QoS & Support staff on rectification of quality lapses or non-achievement of service levels.
Manage vendor performance and ensure agreed SLAs are achieved.
Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines and operations and take action as required.
Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
Manage inter-functional relations to ensure synergy across the various departmental functions.
Monitor and control the budgetary needs of the unit/function.
Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Network QoS & Support
Perform any other duties as assigned by the Director, Network QoS & Support
Educational Requirements
First degree or equivalent in Electrical Engineering
Postgraduate degree/relevant professional qualification
Experience and Skills
12 to 15 years relevant work experience with at least 5 years in a managerial position
Network Operations
Network Security and Assurance
Service Continuity Management, Monitoring and Control
Telecommunications & Mobile Network Standards & Specifications
Leadership and People Management
Accountability
Communication
Problem Solving
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus
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