Job Opportunity at Trend Micro

Trend Micro Incorporated, a global cloud security leader, creates a world safe for exchanging digital information with its Internet content

security and threat management solutions for businesses and consumers. A pioneer in server security with over 20 years experience, we deliver top-ranked client, server and cloud-based security that fits our customers’ and partners’ needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology, products and services stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit www.trendmicro.com

Sales Engineer

 

The SE will act as a technical bridge between our product teams and field sales teams by driving the creation of high quality content in the following areas:

• Powerpoint and white board presentations 


• Competitive Intelligence


• Demo and POC templates and scripts


• Deployment Best Practices


• Whitepapers and Technical Note

Duties & Responsibilities:
The SE will be involved in technical engagements from the pre-sales phase to deployment phase, which includes:

• Deliver Pre sales support across the Trend product lines 


• Designing solution and high level architecture


• Providing consultative product and solution expertise


• Delivering training


• Installing and configuring Trend Micro solutions (both POC and Post sales) 


• Identifying system integration requirements and working with in-house professional services and / or outside system integrator partners to deliver integration solutions


• Working with company support personnel to ensure ongoing quality support


• Collaborating with the product application development team to identify and realise technical improvements to the product


• Contribute to departmental best practices, strategies, methodologies and documentation, for increased efficiencies.

Qualifications/Professional Certifications:

• 5+ years SE experience and/or professional services experience required


• 5+ years’ experience with Microsoft Windows and Linux Host / Server Operating Systems including system security.


• 5+ years’ experience in computer software or systems including security products (Malware detection, Intrusion Detection, Content Security)


• Strong IP networking solution knowledge and skill set (e.g. Cisco CCNA, CCNP or equivalent)


• Strong knowledge of virtualisation technologies (VMware vSphere)


• Certified Information Systems Security Professional (CISSP) certification


• Strong knowledge of enterprise security technologies


• Working knowledge of Gateway Security (e-mail and Web security)

Experienced Required:
Core Skills:

• Strong multi-tasking and problem resolution abilities 


• Ability to read and interpret network sniffer output (for example pact files) 


• Ability to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essential


• Ability to manage own time effectively is a requirement for success


• Quick learner with desire to learn new tools and techniques


• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients


• Moderate coaching and mentoring skills are essential


• Presenting to a large group / audience at shows and other event

Experience

•  Requires Degree or equivalent combination of education and experience in information security software or systems.


• Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products


• Must be able to provide software/network troubleshooting on complex technical issues

Method of Application

Job Opportunity at Trend Micro