Human Capacity Development Consultants Job (Customer Service Representative)

Human Capacity Development Consultants-HCDC Limited is a vibrant and innovative company committed to the goal of developing human capital in organisations for exceptional business results. We build organisations to achieve optimum performance by developing their human capacity to peak productivity levels. We are committed to excellence, service & integrity.

Job Title: Customer Service Representative

Location 
Lagos

Job Field
Customer Care

Job Description
Responsible for attending to inquiries from walk-in Shareholders.
Attend to complaints of non-receipt of dividend warrant
Process change of address requests from customers
Request for mandating accounts
Manage Shareholders record update etc
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analysing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Qualifications :      
Minimum of OND certification Kin interest in excellent customer service delivery.
Good hands on experience in Microsoft office package Excellent communication both in verbal and written Ability to work under pressure

Qualified Persons should forward CV to recruitment@hcdclimited.com

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Human Capacity Development Consultants Job (Customer Service Representative)