Job Title: Head, Academy
Location
Lagos
Job Field
Administration, Secretarial
Job Duties
Grow, develop & manage all units in the Academy: ILT, e-learning, Recruitment
Ensure appropriate competencies & build team for optimal effectiveness & productivity
Ensure attainment of financial & non-financial targets
Ensure excellent customer knowledge, care CRM & value delivery
Ensure development & delivery of proactive market changing initiatives & offerings
Ensure awareness of market trends, competitor activity, Academy’s positioning & offerings & respond appropriately
Ensure development & growth of formalized loyalty program
Ensure the active engagement of strategic value adding partnerships and collaboration
Ensure effective use of value-adding technology-enabled tools
Grow the DJL Academy brand & position optimally across West Africa
Position the Academy as the Industry’s trusted learning & resourcing advisor
Minimum Qualification
A good first degree
IT professional certifications, Project management certifications
Strong presentation skills
Closing skills
Identification of customer needs and challenges
Meeting targets
Strong analytical skil
Organisational skills
Ability to manage a team
Good team playe
Good project and time management skills
Good interpersonal skills
Ability to negotiate and persuade
Plenty of initiative
Leadership skills
Attention to details
Creativity
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