Customer Care Vacancies at Fosad Consulting

Our client, a major player in the insurance industry is currently looking to hire dynamic individuals to fill the

role of a Customer Relations Officer. Candidates will be deployed to clients various affiliates to deliver customer focused selling and transactions on behalf of the firm

Customer Relations Officer

 

Job Description

• Business development and client relations


• Perform underwriting, claims and finance related functions


• Market and product research analysis. (Customer product feedback & Competitors intelligence) to know what products we can improve on.


• Provides customer service support to the organization by obtaining, analyzing and


• verifying the accuracy of order information in a timely manner.


• Prepares customer service summary reports.


• Ensures and provides quality service to both internal and external customers


• Handle inbound customer service calls with professionalism.


• Answer customer inquiries and follow through on requests.


• Make outbound calls to business customers.

Qualifications

• A first degree


• Must possess a minimum of 2 years working experience in sales or customer service in a financial or customer selling oriented industry


• Excellent communication and interpersonal skills.


• Good planning and organizational skills.


• The ability to understand and analyze sales figures.

Additional Information

Interested candidates must; 

• Have good communication skills


• Possess excellent listening skills


• Be a good time manager


• Ba able to take initiative and be proactive


• Have good knowledge of Computer applications (Microsoft Office)


• Possess excellent note taking skills


• Be friendly and wiling to proffer solutions


• Innovative and smart

Method of Application

Customer Care Vacancies at Fosad Consulting