Latest Vacancy at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network

operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

We are recruiting to fill the position below:

MSIP Operations Assurance – EPC

 

Req ID: 94575

Purpose of Job Role

• Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal.


• Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted


• Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

Responsibilities

• Operations Delivery Management


• Incident Management


• Problem Management


• Preventive Maintenance


• Service Delivery Efficiency


• Broadcast Operations Management

Minimum Qualifications & Experience Requirements

• At least 5 years of relevant Experience


• A first Academic Degree or equivalent qualification

Behavioural Competences

• Delivering Results & Meeting Customer Expectations


• Analyzing


• Persuading & Influencing


• Deciding & Initiating Action


• Entrepreneurial & Commercial Thinking


• Relating & Networking

Method of Application

Latest Vacancy at Ericsson