Company Description
Hayat Holding goes back to 1937, challenging times when Turkey was taking its first steps towards industrialization. Initially working in the wholesale fabric business, the Kiğılı Family entered the manufacturing industry in 1967, when Yahya Kiğılı started manufacturing fabrics. In 1969, Mr. Kiğılı launched the Kastamonu integrated chipboard plant, and in 1987, he founded Hayat Kimya, thus entering the FMCG industry.
Job Title: Customer Service Specialist
Job Category
Customer Care, Procurement, Store-Keeping
Job Qualification
BA, BSc, HND
Job Location
Lagos
Job Experience
3 years
Job Description
Improving value added logistics processes between customer and our company hereby fastest transmission of the customers’ orders, planning of the orders within determined principles, invoicing correctly, supplying to order on time.
Generate solutions of taking the orders by SDR, EDI, B2B etc.
Work on value added projects of the whole supply process from production to the shelf in order to improve customer service level.
Define the priorities of the production and planning, base on sales channels and customers
Follow up customer service level performance by reports like refusal order rate, return order rate, case fill rate, on time delivery, distributor and chain customers’ stock out.
Follow up the service level actions with logistics, sales, demand planning and supply planning to improve the customer service level.
Set up an automatic order management system according to current stock of distribütör.
Manage the delivery problems and solutions.
Manage the return order process and procedure.
Create the scorecards of major customers and manage the KPIs, such as on time delivery, case return, order cancellation ratio; and take the actions to improve the service level by decreasing the cost.
Manage e-invoice process with customers.
Hayat Holding goes back to 1937, challenging times when Turkey was taking its first steps towards industrialization. Initially working in the wholesale fabric business, the Kiğılı Family entered the manufacturing industry in 1967, when Yahya Kiğılı started manufacturing fabrics. In 1969, Mr. Kiğılı launched the Kastamonu integrated chipboard plant, and in 1987, he founded Hayat Kimya, thus entering the FMCG industry.
Job Title: Customer Service Specialist
Job Category
Customer Care, Procurement, Store-Keeping
Job Qualification
BA, BSc, HND
Job Location
Lagos
Job Experience
3 years
Job Description
Improving value added logistics processes between customer and our company hereby fastest transmission of the customers’ orders, planning of the orders within determined principles, invoicing correctly, supplying to order on time.
Generate solutions of taking the orders by SDR, EDI, B2B etc.
Work on value added projects of the whole supply process from production to the shelf in order to improve customer service level.
Define the priorities of the production and planning, base on sales channels and customers
Follow up customer service level performance by reports like refusal order rate, return order rate, case fill rate, on time delivery, distributor and chain customers’ stock out.
Follow up the service level actions with logistics, sales, demand planning and supply planning to improve the customer service level.
Set up an automatic order management system according to current stock of distribütör.
Manage the delivery problems and solutions.
Manage the return order process and procedure.
Create the scorecards of major customers and manage the KPIs, such as on time delivery, case return, order cancellation ratio; and take the actions to improve the service level by decreasing the cost.
Manage e-invoice process with customers.
Method of Application
Qualified Candidates should forward CV and Application to hr@hayat.ng
Application Closing Date
22 December 2015
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