Emerging Platforms Group is an innovation focused technology firm with offices in Lagos and Abuja. We work with governments, security agencies, corporate organizations and individuals to deliver turnkey, performance enhancing technology and security solutions.
Job Title: Technical Support Analysts
Job Description
Taking ownership of customer issues reported and see problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Providing prompt and accurate feedback to customers
Ensuring proper recording and closure of all issues
Preparing accurate and timely reports
Documenting knowledge in the form of knowledge base tech notes and articles
Job Qualification
HND, BSc, BA
Job Experience
3 Years
Job Location
Abuja
Job Category
Engineering, Technical, ICT, Computer
Method of Application
Qualified Candidates should forward CV and Cover letter to careers@emergingplatforms.com specify the position applying for
Closing Date
20 February 2016
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Emerging Platforms Group (Technical Support Analysts)
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