Company Description
British American Tobacco is a market leading, global organisation with a long, established history and a bright and dynamic future. Thanks to our people we have continued to deliver growth and exceed expectations in an increasingly complex and challenging marketplace.
Job Title: Customer Service Coordinator
Job Description
The Customer Service Coordinator is responsible for managing the customer relationship on an operational basis, understanding customer requirements and marketing strategies. The CSC is responsible for demand forecast validation and order management to ensure effective customer service in terms of finished goods and semi-finished components supply to the end-markets based on the agreed SLA parameters. The CSC has to work in close relationship with end-markets, functions within GSCSC and the supplying factories to ensure that the customer requirements are met.
Run the Customer Service database and coordinate all activities aimed at improving customer service culture in WAA operations
Provide effective and efficient customer service that interprets and satisfies all customer requirements through interface with all functions within the WAA Operations and the end-markets.
Ensure customers’ demand forecast is uploaded, implement order management for the selected customers, sales orders creation in SAP, handling orders in APO, reflect NPI and modification projects in the system, coordination with functions within GSCSC and on time and accurate compilation of order and material status for reporting to the end-markets.
Ensure timely consolidation of performance measurement, measure and analyse KPI’s, preparation of performance reporting, proactively highlight upcoming potential issues and drive solutions with the relevant stakeholders.
Involve in root cause analysis process.
Manage WMS and FG write offs minimization in coordination with end-markets, coordination of write offs confirmation process with end-markets and stakeholders.
Provide support to Strategic Account Manager and Customer Service Executive in daily operational processes and maintenance of Account Management toolbox elements.
British American Tobacco is a market leading, global organisation with a long, established history and a bright and dynamic future. Thanks to our people we have continued to deliver growth and exceed expectations in an increasingly complex and challenging marketplace.
Job Title: Customer Service Coordinator
Job Description
The Customer Service Coordinator is responsible for managing the customer relationship on an operational basis, understanding customer requirements and marketing strategies. The CSC is responsible for demand forecast validation and order management to ensure effective customer service in terms of finished goods and semi-finished components supply to the end-markets based on the agreed SLA parameters. The CSC has to work in close relationship with end-markets, functions within GSCSC and the supplying factories to ensure that the customer requirements are met.
Run the Customer Service database and coordinate all activities aimed at improving customer service culture in WAA operations
Provide effective and efficient customer service that interprets and satisfies all customer requirements through interface with all functions within the WAA Operations and the end-markets.
Ensure customers’ demand forecast is uploaded, implement order management for the selected customers, sales orders creation in SAP, handling orders in APO, reflect NPI and modification projects in the system, coordination with functions within GSCSC and on time and accurate compilation of order and material status for reporting to the end-markets.
Ensure timely consolidation of performance measurement, measure and analyse KPI’s, preparation of performance reporting, proactively highlight upcoming potential issues and drive solutions with the relevant stakeholders.
Involve in root cause analysis process.
Manage WMS and FG write offs minimization in coordination with end-markets, coordination of write offs confirmation process with end-markets and stakeholders.
Provide support to Strategic Account Manager and Customer Service Executive in daily operational processes and maintenance of Account Management toolbox elements.
Job Qualification
BA, BSc, HND
Job Experience
2 years
Job Location
Oyo
Job Category
Customer Care
Method of Application
APPLY HERE
Closing Date
14 February 2016
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Fresh Recruitment at British American Tobacco
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