Emerging Platforms Group is an innovation focused technology firm with offices in Lagos and Nigeria. We work with governments, security agencies, corporate organizations and individuals to deliver turnkey, performance enhancing technology and security solutions.
Job Title: Technical Support Analyst
Job Description
We are looking to hire intelligent and proactive technical support analysts capable of working with minimal supervision to work from our project site in Enugu.
He or she will be responsible for providing 1st level technical support to our customers via phone, web, email, chat and other support channels as required.
Responsibilities
Taking ownership of customer issues reported and see problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Providing prompt and accurate feedback to customers
Ensuring proper recording and closure of all issues
Preparing accurate and timely reports
Documenting knowledge in the form of knowledge base tech notes and articles
The ideal candidate will have a degree in Information Technology, Computer Science or equivalent and proven working experience in the provision of
Location
Enugu
Job Qualification
HND, BSc, BA
Method of Application
Qualified Candidates should forward CV and Application to hr@emergingplatforms.com
Closing Date
20 February 2016
Share this job now with your friends on Facebook, Twitter, Linkedin……Latest, most current jobs in Nigeria
Vacancy at Emerging Platforms Group
No comments:
Post a Comment