Company Description
At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it. Huawei is a leading global ICT solutions provider.
Job Title: Customer Service Manager
Job Description
Customer service management for smart phone, tablet, data card, mobile wifi, CPE, router, etc.
Expand onsite service network coverage and logistics, optimize spare parts supply to meet TAT KPI
Manage call center, social media support platform, service quality and customer satisfaction, increase service branding and awareness, gather service creative idea and implement
At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it. Huawei is a leading global ICT solutions provider.
Job Title: Customer Service Manager
Job Description
Customer service management for smart phone, tablet, data card, mobile wifi, CPE, router, etc.
Expand onsite service network coverage and logistics, optimize spare parts supply to meet TAT KPI
Manage call center, social media support platform, service quality and customer satisfaction, increase service branding and awareness, gather service creative idea and implement
Manage processes and business control of customer service, and proactively work with cross-groups to drive quick solution
Job Qualification
BA, BSc, HND, MBA, MSc, MA
Job Experience
5 years
Job Location
Lagos
Job Category
Customer Care, ICT, Computer
Method of Application
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Current Vacancy at Huawei Technology
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