Control Risks is a global risk consultancy specialising in helping organisations manage political, integrity and security risks in complex and hostile environments.
Job Title: Service Delivery Analyst
Job Description
Responsible for providing ITsupport via the telephone, remotely or on-site.
To be part of a rota which operates a shift pattern between 08:00-18:30.
To review, update and add solutions and fixes to the internal knowledge base.
Responsible for providing end user training as and when required to prevent repeat calls.
Required to contact 3rdparty suppliers for end user support.
Image, Build & Configure a PC according to control risks standards.
Install software requests
Set up, activate & trouble-shoot Blackberriesand smartphones.
Responsible for asset tagging hardware and ensuring assets are recorded within the appropriate system throughout their lifecycle
Support Microsoft Office & in-house applications
Assist with officemoves within departments
Conduct new joiner inductions
Provide IT support for meeting rooms
Follow strict procedures for administration tasks such as new joiner, transfer and leaver process.
Responsible for continuous feedback to the Service DeliveryManager to improve IT service.
Responsible for filling out weekly timesheets to account for work performed
Job Qualification
BA, BSc, HND, MBA, MSc, MA
Job Location
Lagos
Job Category
ICT, Computer
Method of Application
Qualified Candidates should forward CV to IT.Recruitment@controlrisks.com specify the position applying for
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