Spectranet was awarded a License from the Nigerian Communications Commission in 2009 with the aim of promoting Internet Services in Nigeria. Over the last year Spectranet has assessed and evaluated different technologies and mediums which would facilitate in providing the best dataservices best suited for Nigeria.
Headquartered in Lagos with Management Consultancy and Technical Collaboration with the Infrastructure Development Company Group based at Singapore, Spectranet aims to be a leader in the Internet Services space in Nigeria.
CALL CENTRE AGENTS
REQUIREMENTS
Customer focused and result oriented personnel needed to fill in the Customer Service Department of Spectranet Limited.
Candidates must possess a minimum of 2 years relevant experience in a customer service environment, with added advantage in the telecommunications sector.
BILLING MIS LEAD – BILLING OPERATIONS
JOB DESCRIPTIONS
He/she should have good knowledge in Telecom domain Architecture
Work on development and software industry.
Automate reports as and when requirements received from business.
Good Understanding of 4G ISP and Telecom operator business flow.
Own and manage incidents from initial reporting until resolution, ensuring SLA targets are achieved
Responsible for troubleshooting, and support of Internal and external customers.
Plan Configurations, Housekeeping and testing.
Update our ticketing system at required intervals with quality information, following operational guidelines.
Proactively track and make escalations as appropriate .
Engage other groups as required to ensure speedy resolution of Incidents and requirement.
Produce the handover document at the end of each MIS, ensuring that all relevant information is included and update is of a high quality
Manage appropriate communication to achieve excellence service experience during the operations handling
Identify repeated problems and contribute in trouble shooting guides
REQUIREMENTS
Strong Knowledge and hands-on experience on Unix scripting and My SQL .
Should be able to proactively identify, develop and automate the requirement .
Strong Analytical and learning skill. Should be able to map the requirement against the system flow.
Should be able to produce functional documents of MIS.
Candidates must possess a minimum of 4 to 8 years relevant experience in the billing environment, with added advantage in the telecommunications sector.
Graduate / Post Graduate
EXECUTIVE – SHOP OPERATION
JOB REQUIREMENTS
Customer focused and result oriented personnel needed to fill in the Customer Service Department of Spectranet Limited.
Candidates must possess a minimum of 2 years relevant experience in a customer service environment, with added advantage in the telecommunications sector.
TO APPLY
Interested candidates should send their CV’s to hr@spectranet.com.ng quoting the job title as subject of the mail; example: “CALL CENTRE AGENTS”.
DUE DATE: 24 March, 2016
Spectranet Career Opportunities, Friday 11, March 2016
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