Resource Intermediaries Limited is a company registered in Nigeria to engage in outsourcing services. The conceptual definition of the company is “easing business burdens”, which is the fundamental reason for our existence. In living this definition, we focus on three key areas; Human ResourceRecruitment & Management, Janitorial Services and Business Support Services (Legal and Company Secretarial Services, Information Technology and Finance & Accounting).
CONTACT CENTRE AGENTS
JOB DESCRIPTION:
Education:
Bachelor of Science degree (2:2)
Inexperienced:
Minimum Age: 24 Yrs.
Maximum Age: 25 Yrs.
Experienced:
Minimum Age: 27 Yrs.
Maximum Age: 29 Yrs.
Competencies & Skills:
Good Communication Skills
Good Command of English and any other language
Good Customer Service Skills
Good Listening Skills
Team Player
RESTAURANT AND CATERING MANAGER
JOB DESCRIPTION:
JOB SUMMARY:
Restaurant Manager serves as a resourceful Officer, responsible for meeting all restaurant’s revenue, profitability and quality goals. S/he also ensures efficient restaurant operation; maintains high productivity of both human and products quality, and customer-service standards.
ROLES AND RESPONSIBILITIES
Management of the counters/supply & return.
Duties: set the menu, make new specialties to be approved by CP before launching them and collate the cost.
Prepare the garnish and set a design for every drink.
Makes inventory twice a week and if possible once a week.
Review the established recipes and propose to CP new recipes
Work as sales official in the event the lunching is delayed.
Manage the waiters and educate them on current trends and practices in the industry.
Follow-up and supervise the decorations and furnishing of the restaurant areas.
Manage irate customers in a professional manner.
Liaise with the Counter Manager
Responsible for recommending of other products that can give the same taste for the drinks but with cheaper costs.
Calculation of the drink cost and submission to CP and Control Department for review and discussion
Carry out regular survey of the cost of product and drinks, and so on in the market as well as other restaurants and private guest houses.
Managing the food and beverage provision for functions and events
Supervising catering (food and beverage provisions) at functions and events.
Planning menus in consultation with Chefs
Liaise with the Human Resources Department on all HR related matters.
Any other supervisory services and other duties as may be assigned.
EDUCATION AND EXPERIENCE REQUIRED:
Culinary School Diploma or B.Sc. in Business Administration
Minimum of 3 years’ experience in a similar role.
Extensive food and wine knowledge.
Competences and Skills required.
Excellent Communication skills, written and verbal
High level of emotional intelligence
Team Management skills
Professionalism
Excellent knowledge of the Microsoft office suite
Computer literacy and familiarity with restaurant management software
Strong leadership, motivational and people skills.
SHOP MANAGER
JOB DESCRIPTION:
The Shop Manager coordinates all activities within the shop. She is responsible for the overall supervision of the Assistant Shop Manager, Shop Supervisors and other Shop staff. The Shop Manager is also responsible for maintaining quality service delivery to the customers and ensuring all sales related conflicts are resolved amicably.
ROLES AND RESPONSIBILITIES
Main Tasks
Will be responsible for the supervision of Sales Girls, Shop Assistants, Cashiers Shop Supervisors and assistant Shop Managers.
Responsible for preparing Duty Roster
Ensure impeccable customer service is provided
Responsible for ensuring employees are trained, especially when a knowledge gap is identified.
Will ensure discipline is maintained by subordinates at all times.
Liaise with the HR department in handling all HR related issues.
Recommend staff for rewards, benefits and promotion
Develop control procedures within and around the Cashiers’ Work Area and Cash Registers
Stand-in for Cashier on emergency situations
Authorizes and approves all complimentary sales in the absence of the Chairperson and/or DGMD
See to it that customers’ orders are taken in a professional manner.
Follow up with the Production Departments on all Customers’ orders, making sure the orders are properly and timely prepared to specifications.
Ensure prompt resolution of all customer’s queries and requests.
Providing effective leadership to employees
Ensure strict compliance with company procedures and processes.
Ensure daily control measures are in place within and around the Shop Area and liaise with the HR Department on lapses
Approves all daily requisition of the Shop
Prepares the dockets format to be used in the Shop for all sections of the Shop
Sees to the decoration of the Shop during festive seasons
Control Procedures
Printing of the Daily Sales Summary, Cash Report; analyses the printout, comparing same with the actual sales and value
Daily reporting of all cash shortages/averages to Accounts Department
Checking the daily credits and payments of credit sheet to ensure the recordings are complete and properly entered into the cashier register by the Cashiers.
Ensure the total tallies with the Daily Cash Collection Report.
Signing of on all customers duplicate receipts.
Check that the daily deposits are properly entered into the cash registers by the cashiers and same reconciled with the cash collection report
Ensure that all control sheets are duly signed off by the personnel’s on duty
Carrying out quality control of the products and promptly escalate the findings to the control department.
Liaise with Control Department on pricing decision on products
Others
Other duties and responsibilities may be added periodically
QUALIFICATIONS AND EDUCATION REQUIREMENTS
B.Sc / HND in with a strong Sales and Hotel management background
5 years Experience (3 years in a similar capacity)
Computer Literate
Good written and Oral Communication Skills
MENTAL AND PHYSICAL REQUIREMENTS
Proactive
Ability to learn and solve problems
Team Player
DUE DATE: 20 June, 2016
Resource Intermediaries Limited Careers, Wednesday 25, May 2016
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