Fresh Job Opportunities in the Hospitality Industry

Bradfield Consulting – Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest is looking to recruit people to fill the following positions:

Job Title: Guest Relations Manager
Location: Abuja

Job Details

You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.

RESPONSIBILITIES

• Ensure and provide flawless, upscale, professional and high-class guest service experiences


• Analyze customer feedback and provide strategic direction to continuously improve overall rating


• Respond to guests needs and anticipate their unstated ones


• Expect and react promptly to guests’ requirements and inquires


• Actively listen and resolve guests’ complaints


• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)


• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery


• Promote all amenities, conveniences and programs offered


• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to


• Appraise team’s performance and produce reports


• Examine activities logbook, assign tasks appropriately and implement control schedule daily

SKILLS AND COMPETENCIES

• Good communication skills both written and verbal, with the ability to complete relevant paperwork.


• Planning and organizational skills


• Previous supervisory experience

EDUCATION AND EXPERIENCE

• BS degree in hospitality management, business administration or related field


• At least 5 – 7 years’ experience in the hospitality industry


• Proven working experience as guest relations manager


• Working experience in hospitality


• Adequate knowledge of personalized services principles and processes


• Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques


• Familiarity with industry’s latest trends


• Hands on experience with guest relationship management software

Application Deadline:
Not Specified

How to apply:
Interested and qualified candidates should apply below

Fresh Job Opportunities in the Hospitality Industry