Contec Global Group Graduate Job Vacancies [6 Positions]

Contec Global Group – Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.

We are recruiting to fill the positions below:

Job Title: Customer Care Executive
Location: Lagos
Essential Duties and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information


• Maintaining customers focus at all times and answering to customer’s enquiries using the standard guidelines


• Maintaining working cognition of each customer process for various market segments and communicating issues to team manager.


• Handle customer inquiries both telephonically and by email


• Provide customers with product and service information


• Document all call information according to standard operating procedures


• Manage and resolve customer complaints

Education and/or Work Experience Requirements

• Bachelor’s Degree in any reputable institution


• 2-3 year working experience in any related field

Skills:

• Verbal and written communication skills


• Listening skills


• Problem analysis and problem solving


• Customer service orientation


• Organizational skills


• Attention to detail.

 

Job Title: Front Desk/ Admin Executive
Location: Lagos
Essential Duties and Responsibilities

• Manages the Calendar of the Manager and senior team


• Performs day to -day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry


• Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance to the requirements of the organization.


• Answers basic questions regards to the business


• Handles incoming and outgoing letters


• Take and relay messages


• Maintain Basic filling system


• Maintains waiting areas, office files, and front – desk areas in a manner that is organized and neat.


• Performs other duties as may be required


• And responsible for all office management

Education and/or Work Experience Requirements

• Diploma from a reputable institution


• 1-2 years working experience in a related field

 

Job Title: Agent Acquisiton Officer
Location: Lagos
Essential Duties and Responsibilities

• Advises customers by providing information on products


• Sales of business solutions and services to target markets/customer base.


• Grow the merchant and customer touch point network into the largest multi-channel network.


• Actively listen to customer requirements or challenges and provide a strategic fit to any of our products or solutions


• Managing the sales process for new prospects, from initial contact through to closure


• Contacting prospective customers and discussing their requirements.


• Achieving all revenue targets & objectives in line with the Area Business Plan.


• Working closely with the marketing team to produce any sales collateral required for the target market

Requirements

• Bachelor’s degree from any reputable University, with 2-3 years working experience

Skills:

• Ability and desire to sell


• Excellent communication skills


• Positive, confident and determined approach


• Resilience and the ability to cope with rejection


• A high degree of self-motivation and ambition

 

Job Title: Deals Acquisition Executive
Location: Lagos
Essential Duties and Responsibilities

• Advises customers by providing information on products


• Sales of business solutions and services to target markets/customer base.


• Grow the merchant and customer touch point network into the largest multi-channel network.


• Actively listen to customer requirements or challenges and provide a strategic fit to any of our products or solutions


• Managing the sales process for new prospects, from initial contact through to closure


• Contacting prospective customers and discussing their requirements.


• Achieving all revenue targets & objectives in line with the Area Business Plan.


• Working closely with the marketing team to produce any sales collateral required for the target market

Education and/or Work Experience Requirements

• Bachelor’s degree from any reputable University


• 2-3 years working experience

Skills:

• Ability and desire to sell


• Excellent communication skills


• Positive, confident and determined approach


• Resilience and the ability to cope with rejection


• A high degree of self-motivation and ambition

 

Job Title: Project Manager
Location: Lagos
Essential Duties and Responsibilities

• Design and create the company’s project management best practices, including leading continuous improvement initiatives and providing leadership and guidance.


• Define project scope, deliverables and budget based on technical requirement specs from stakeholders.


• Responsible for coordinating with all stake holders for documentation, API’s, end to end integration etc.


• Be responsible for end-to-end successful project delivery from inception to go-live; including technology and business readiness deliverables and change management activities.


• Design, create and implement project processes with vendors and other stakeholders, including project charters and milestones, issue and risk management considerations and contingency roadblock plans.


• Create business workflows to reduce defects, improve customer satisfaction, manage end-user impact, reduce cost and increase project efficiency.


• Translate business objectives and needs to technical requirements from various stakeholders.


• Assist with the financial management and budgeting of projects, resource allocation and procurement management.


• Define, create and maintain tools and processes for tracking project status, change requests, sign offs and approvals, and best practice knowledge repository.


• Have strong knowledge requirements about the working knowledge of CSM, payment and banking industry standards, networking and API protocols.


• Ensure timely coordination with technical team, all stake holders, partners for implementation timely implementation of the project.

Education and/or Work Experience Requirements

• A Bachelor’s Degree in Business, Information Technology or a related experience in payment/fintech or handling such projects.


• Sound technical acumen and/or previous experience in a techno commercial/business role.


• Should have a good understanding of NIBSS integration, NIP and other API’s.


• Project Management Institute, PMP Certification or equivalent is considered a strong asset


• 3-5 years of experience in a project management capacity including all aspects of project management processes, disciplines and execution essential

Skills:

• Decision Making & Problem solving


• Negation skills


• Sales skills


• Strong customer focus


• Client Engagement & Management

 

Job Title: Social Media Specialist
Location: Lagos
Job Description

• We are seeking an experienced Social Media Specialist to lead the strategy and execution of our social plan.


• The ideal candidate will be highly organized and comfortable multi-tasking.


• The Social Media Specialist’s goal will be to attract, engage and interact with our virtual community.


• The successful Social Media Specialist will have knowledge and passion for social media including but not limited to Twitter, Facebook, Snapchat, Instagram, YouTube, Twitch, Reddit, and LinkedIn.

Responsibilities

• Execute the creation and publishing of relevant, original, and high-quality content


• Maintain a regular publishing schedule


• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification


• Optimize company pages within each platform to increase visibility of company’s social content


• Moderate all user-generated content


• Create and maintain editorial calendars and schedules


• Collaborate with other departments to manage reputation, identify key players and coordinate actions


• Work with the marketing team to create a solid branding message across all channels


• Create social media campaigns and call to actions that drive engagement and conversions


• Monitor and tracking all outgoing and incoming social media communication.

Qualifications

• Bachelor’s degree in Business, Journalism, Marketing, Communications, or a related field is required


• 3+ years experience in social media or related field


• Excellent consulting, writing, editing, presentation and communication skills


• Strong understanding of user-generated content management, content marketing and reputation management


• Demonstrable social networking experience and social analytics tools knowledge


• Knowledge of online marketing and good understanding of major marketing channels


• Ability to plan strategically, manage and prioritize multiple projects simultaneously, work well under pressure in a fluid, fast-paced team environment while meeting critical deadlines

 

How to Apply
Interested and qualified candidates should send their CV’s to: [email protected]

Application Deadline 24th October, 2017.

Contec Global Group Graduate Job Vacancies [6 Positions]