Bolton White Hotels & Apartments New Vacancies [3 Positions]

Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success.

We are recruiting to fill the position below:

Job Title: Guest Relation Officer
Location: Abuja
Duties and Responsibilities

• Meet and greet guests upon their arrival at the hotel


• Interact with guests and provide a welcoming atmosphere


• Coordinate and supervise activities for guests


• Attend to guests’ queries, needs and other special requests


• Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems


• Promote the facilities and services offered by the hotel


• Cooperate and coordinate with the other hotel departments to provide an efficient service


• Provide general information and directions


• Advise and assist guests on leisure activities, places to visit and travel arrangements


• Be especially attentive to repeat guests and other VIP guests


• Bid farewell to guests at the end of their stay

Required Skills

• An outgoing and cheerful personality


• A diplomatic and polite manner


• Guest service skills


• Communication and listening skills


• Organisational and time management skills


• Decision-making, negotiation and problem solving skills


• A smart and well groomed appearance (I have to look really smart at all times!)


• The ability to deal with difficult situations and sensitive issues


• The ability to multi-task and work under pressure


• The ability to keep confidentiality and privacy


• Fluency in English and ideally knowledge of a foreign language


• Telephone manners


• Computer literacy

Other Requirements:

• General knowledge of various topics such as the arts, cuisine, history, geography and culture


• The ability to absorb information quickly and keep myself updated daily on the latest news, events and so on


• The ability to communicate with people from all walks of life and of different nationalities


• Fluency in other indigenous or foreign languages will be an added advantage

Educational Qualification:

• Minimum of Higher National Diploma in Hospitality Management or other relevant course.

 

Job Title: Sales & Marketing Executive
Location: Abuja
Report To: Principal Sales & Marketing Manager
Department: Sales & Marketing
Job Description

• Developing and implementing creative marketing strategies that will make an impact, support the Hotel and drive sales

Duties & Responsibilities

• Promote the corporate imagine of the Hotel


• To liaise and building relationships profitable business relationship. Externally, this could be with guest, corporate bodies, Government agencies and departments. Internally this could mean different related and supporting departments.


• To contribute to the strategic planning of an annual or long term marketing plan to drive forward agreed company objectives.


• To maintain, build and update clientele databases


• To organize and attend events and exhibitions for the purpose of building potential clientele base


• Managing of events


• To carry out market research and customer surveys to assess demand, brand positioning and awareness


• To evaluate marketing campaigns


• To carry out sales and following up on guest feedback and experience


• To monitor competitor activity


• To support the marketing manager, and other colleagues


• To budget manage and indentify advertising opportunities


• To building and maintaining profitable clientele


• To write and distributing business proposals to potential clients


• To manage the production of marketing materials, including leaflets, posters and flyers. This can involve writing and proofreading copy, and liaising with designers and printers;


• To arrange for the effective distribution of marketing materials

Be able to demonstrate:

• Sales and marketing abilities


• Strong verbal and written communication skills


• Good levels of numeracy


• Experience of Microsoft Word and Excel


• Good personality and charming is important to represent on behalf of hotel management


• A clear understanding of the brand you are to work on


• Proven marketing, sales and promotions experience in hospitality industry will be an added advantage


• An understanding of online marketing


• Excellent communication skills


• Excellent bargaining and negotiation skills


• Good knowledge of hospitality industry product and services


• Excellent organizational and prioritization skills


• High levels of creativity

Educational Qualification

• A minimum of HND in Sales and Marketing or any relevant field


• At least four years working experience in similar position

 

Job Title: Laundry Head
Location: Abuja
Department: Housekeeping
Report To: Executive Housekeeper
Job Objective

• Additionally responsible for managing overall daily operations in the laundry


• Ensure extreme cleanliness of all hotel linen and customer clothing supplied for cleaning

Job Responsibilities

• Manage overall daily operations of the Laundry


• Assists in determining product requirements necessary to meet the Laundry Department’s needs


• Recommends equipment, linen and chemical purchasing needs to section Head in budget preparation


• Ensures proper segmentation and separation of department linen


• Ensure laundry supplies are ordered and controlled in line with Business and Events


• Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require cleaning


• Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues


• Assists in standardizing the method in which laundry tasks will be performed.


• Responsible for proper running of equipment and proper amounts of chemicals usage


• Receive records and oversee sorting of clean linen from laundry and ensure proper arrangement on the shelves and racks


• Assigns schedules and duties to laundry staff as per business needs


• Makes recommendations to the Executive Housekeeper


• Manage customer service issues quickly and effectively


• Responsible for maintaining cleanliness of the linen area


• Ensure that linen and clothing are properly stored and recorded


• Keep and update the Laundry productivity report on a daily basis

Qualities and Skills Required

• Marketing skills


• Physical mobility and stamina


• Detail-oriented and Professional

Educational Requirements:

• Minimum of OND, Intermediate or Equivalent or Diploma or vocational training in Hospitality.


• Computer literacy in using MS office along with experience in using Hotel Management systems


• Four years of experience in Laundry operations in full service hotels or other large scale laundry service operations.

How to Apply
Interested and qualified candidates should send their Application Letter and Resume/CV’s to: [email protected] using the Job Title as email Subject.

Note: This position is for applicants with experience only

Application Deadline  4th December, 2017.

Bolton White Hotels & Apartments New Vacancies [3 Positions]