Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and
a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
Job description
Job Purpose
This function is expected to act for technical requirements in the area of Core and Roaming services. Be involved in activation of roaming services with new operators worldwide, periodical tests and new test according to the changes or improvement of new numbering/routing plan. Ensure regular governance and roaming KPI’s are delivered as defined targets.
Key Accountabilities
Ensure and Maintain Roaming Performance for Voice/Data/SMS KPIs. Roaming service activation & Troubleshooting. Configuration and Testing activity.
- IREG tests preparation and execution as per business defined targets
- Proactive checks and analysis as per Roaming Dashboard Activities defined and drive improvement actions in close coordination with Roaming Manager
- Roaming Traffic analysis and improvement action plan to be driven
- Technical guidance and QoS Monitoring thru effective usage of Roaming Suite and other related products
- Drive and Deliver Roaming Products and Solutions to enhance customer delight & Roaming Revenue
- Ensure Weekly Governance with Business, IT and RA to review the status of new launches, Customer complaints and fraud
- Monitoring of Roaming Inbound and Outbound Traffic
- Regular Configuration audit and implement service gaps
- Regular SIM audits and sign OFF with Roaming Manager to avoid any Potential Frauds
- Understand the roamers performance by managing roaming tests,
- Suggest and implement the right solutions in order to keep the roamers and to improve the roaming traffic,
- Roaming statistics database for reference
- Track and Review Roaming TT,CR,IREG test, Dashboard
- IR Database management and SIM management
Detailed and Effective Documentation.
Ensure all documentation are stored in Central location with Unique ID and Version, regularly updated pertaining to :- Solution Design, HLD,LLD, Acceptance Docs, Roaming Database, Capacity and Utilizations for the Roaming Suite
- NCP and Project Related document
- New Roaming Products
- Roaming N/W KPI & SLA
- Roaming IR Database
- SIM Management Doc
Vendor/Partner Management
- Technical relationship with Roaming partners
- Ensure Response to the Roaming Partners Queries/Issues
Time management
- Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
- Bachelor/Masters of Telecommunication/Electronic Engineering degree/Computer Science
- Detailed working Telecommunications Knowledge
- Analytical and Presentation skills
Relevant Experience
- 2 – 4 years of Work Experience on an Telco Roaming/Settlement Systems
- Networking roaming experience,
- Experience in Core/Radio Network, GSM.
- Good project management knowledge
- Experience in measuring and analyzing network KPI ‘key performance indicators’
Other requirements
- Personal Integrity and good interpersonal relationship
- Must have excellent organizational and communication skills.
- Highly organized and good at implementation
- Time management skills with commitment to project timelines.
- Self-motivational skills
- Good analytical and problem solving skills.
- Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
Senior Officer: Data Voice Roaming IREG At Airtel Nigeria
