Specialist Quality Assurance needed at Etisalat Nigeria

Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria. Since then, we have continued to deliver the best possible experience at the most affordable price to our subscribers.

Job Title: Specialist; Quality Assurance

Location
Lagos

Job Field
Administration, Secretarial

Job Summary        
Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business
       
Principal Functions   
Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
Facilitate process awareness trainings and design of workshop materials for internal and external customers
Establish and manage quality teams for process optimization and operational excellence
Conduct periodic and ad-hoc review of Etisalat business processes to determine fitness for purpose
Generate process review reports with identified strengths, weaknesses and improvement recommendations
Identify and mitigate process bottlenecks in order to realize process efficiency
Identify and document realistic process controls for tracking and reporting processes within agreed timelines
Support the maintenance of the Quality Management System to promote the organization’s competitive edge
Carry out other assignments as directed by the Manager, Quality Management.

Educational Requirements       
First degree in a relevant discipline from a recognized university.      

Experience, Skills & Competencies       
3 to 5 years work experience
Process Design and Analysis
Project Planning and Control
Problem Solving
Presentation/Facilitation
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer focus

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Specialist Quality Assurance needed at Etisalat Nigeria