Job Title: Specialist, Process Design
Location
Lagos
Job Field
Engineering, Technical, ICT, Computer
Job Summary
Support and implement business performance improvement by creating a structure to proactively identify processes that will support achievement of operational excellence
Functions
Execute process identification to deployment schedule and coordinate its methodical operation.
Support process validation and requirements gathering and facilitate stakeholders buy-in focused on achieving organizations objective
Facilitation of projects /programs key processes and make recommendations to the Project owner
Facilitate awareness and educate stakeholders to ensure processes are transformed and made operational thereby achieving organization’s objective
Support collation of risk, audit and all business report and prioritize implementation of recommendations
Support the measurement and analysis of process awareness level through periodic reports based on documented assessment thus identifying acceptable method of process deployment
Provide support in Designing programs, workshops to effectively communicate Business process management system and mores to both internal and external customers
Facilitate the implementation of Service Level management framework for the purpose of maximizing vendor relationship management
Implement the continual improvement of organization business process management structure to achieve operational excellence enhancement of productivity.
Educational Requirements
First degree in a relevant discipline from a recognized university.
3 to 5 years post-NYSC work experience.
Process Design and Analysis
Data Gathering and Analysis
Problem Solving
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
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Etisalat Nigeria (Specialist, Process Design)
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