Current Job Opportunity At Etisalat Nigeria

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will
effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Manager, Franchise Retail Operation

Job Summary

• Execute the Etisalat Franchise Strategy and ensure alignment with the overall retail strategy of acquisition of higher value subscribers and delivery of exceptional customer experience


• Manage the Franchise operations and performance whilst ensuring adherence to quality standards, Policies and processes

Principal Functions

• Identify suitable locations for Franchise Experience Centres and evaluate potential opportunities, preparing the requisite business cases for management approval


• Ensure the proper execution of Franchise Rollout objectives


• Ensure timely implementation of Franchise store rollout programs according to set targets


• Monitor the performance of the Franchise Experience Centres and evaluate the profitability of the Franchise Experience Centres monthly, quarterly and yearly


• Support Franchisees in the development of tactical initiatives to drive footfall and sales into the Franchise Experience Centre


• Ensure the development and deployment of risk management profiles and early warning procedures/mechanisms to ensure the protection of Etisalat interests and mitigate risks for the Franchisees


• Manage the integration of the Franchise strategy with the overall Consumers Sales & Service strategy


• Integrate activities of various departments (retail marketing, customer care, supply chain, finance and segments) to support the smooth running of the Franchise Experience Centres


• Facilitate and co-ordinate the selection process for Franchisees and ensure it is in line with the laid down procedures.


• Ensure compliance with Franchise and Service Level Agreements


• Maintain awareness of market trends, customer needs and competitor initiatives and devise strategies to optimally utilize market opportunities within the franchising space


• Co-ordinate the various internal departmental activities to support rollout of Franchise Experience Centres


• Liaise with Retail Sales Operations on Franchise Store activity reporting


• Manage 3rd party relationship and requirements


• Manage the interface with the Regional Retail Sales, Retail Marketing, Customer Experience, and Customer Care and Support teams


• Implement Franchise support and execution capability within Etisalat


• Manage the 3rd party relationship and requirements.


• Manage escalation and resolution of Franchise operations issues


• Advise internal stakeholders on direction and policy towards Franchise Strategy and Rollout


• Advise the owner operator on the varied issues that affect Franchise operations, performance and profitability


• Ensure the integration and proper alignment of Etisalat and Franchisee organizations

Educational Requirements

• First degree or equivalent in a relevant discipline.

Experience, Skills & Competencies

• 6-8 years experience in telecoms retail operations or FMCG Industry with at least 3 years in a supervisory role.


• Proven experience in Small Scale Enterprise Business models, financial management and profitability


• Professional qualifications and training in Project Management (P.M.P or PRINCE2) is mandatory


• Good Knowledge of the telecoms retail industry.


• Proven experience in implementing store rollout programs,


• Proven experience in developing policies, procedures and methodologies


• Highly developed verbal and written communication skills; excellent communicator with strong presentation and facilitation skills.


• Strong interpersonal and leadership skills

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Current Job Opportunity At Etisalat Nigeria