MainOne Career Job (Data Centre Services Coordinator)

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Job Title: Data Centre Service Coordinator

Location 
Lagos

Job Field
Engineering, Technical, ICT, Computer

Responsibilities    
The Data Centre Service Coordinator will be responsible for the maintenance of the Data Centre White Space area and manages customer service delivery in the Data Centre. DCSC specializes in the execution of tactical plans for the data centre services to ensure continuity of operations for the organization. He or She will be required to plan, design, manage and support the white space infrastructure.

Role
Ensuring a consistent client experience in providing DC Services
Following and executing best practices linked to ITIL disciplines
Understanding of Service Level Agreements for clients in the facility
Responsible for coordinating on-boarding activities for clients, and executing client setup, configurations
Managing and coordinating of Client rack installations, power up and interconnectivity
Active participant in the Change Advisory Board
Responsible for planning and coordination and execution of Change Records as it relates to Data Centre Space, power and cooling management
Responsible for client expectation management
Providing support to Operations Centre, Service Desk initiatives and providing assistance for client communications
Contributing, creating, and updating Standard Operating Procedures documentation and reporting periodically
Identifying and recommending automation, process improvements, and identifying opportunities for increased reliability and a better client experience
Reviewing and reporting on daily operational logs with Data Centre Manager
Performing other duties as requested by the Data Centre Manager
Ensure timely reporting and escalation of faults to designated persons, suppliers, internal stakeholders.
Supervision  
To work directly under the supervision of the Data Centre Operations Manager

Qualifications, Skills & Competencies
A good Bachelor’s Degree in Electrical Engineering, Computer
Science, Engineering with at least 5 years industry experience.
ITIL® qualification and practical knowledge will be an advantage.
Demonstrates proficiency in the use of MS Office suite, including Visio
Exposure to formal project delivery methodologies
Strong organizational and time management skills
Customer service, focused on overall client satisfaction
Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently
Strong analytical skills and motivation, together with the ability to multi-task
Ability to recognize, diagnoses, and solve problems without undue assistance
Strong written and verbal communication skills, which include the ability to prepare reports and format documents, and client correspondence
 Strong operations and technology acumen
Excellent attention to detail, aligned to strong verbal and written capacities

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MainOne Career Job (Data Centre Services Coordinator)