Adexen is a global Human Ressources Company providing business services in Europe and Africa. We support companies in all industries in the fields of HR, Legal, Finance, Sales & Marketing, Engineering and Supply chain. We know how important people are to business. We also think that “People are the future of Africa”
SHOP MANAGER
COMPANY
Our client is into quick restaurants and catering services
JOB DESCRIPTION
Supervision of Sales Girls / Shop Assistants, Shop Supervisors and Assistant Shop Manager
Responsible for preparing Duty Roster
Monitoring the attitude of employees in relating to Customers and work
Responsible for employees training
Responsible for recommending to the HR Department where necessary disciplinary actions to take on any erring employee
Reporting to HR Department of staff absence, job abandonnent, redundancy in the system and where necessary, recommend termination of employee’s employment.
Liasing with HR Department on the Leave Management for Employees, Staff Benefits, rewards and promotion
Develop control procedures within and around the Cashiers’ Work Area and Cash Registers
Stand-in for Cashier on emergency situations
Authorizes and approves all complimentary sales in the absence of the Chairperson and / or DGMD
Train employees on the use of new software where applicable
Responsible for taking customers’ order either through telephone or by walk-in customers
Follow up on customers’ requests on daily basis to ensure they are properly filed and see to them that the Cashiers prepare/attach the necessary receipts to the order form
Follow up the Production Departments on all Customers’ orders, making sure the orders are properly and timely prepared to specifications
Ensuring orders are well packaged before sending them to Customers
Responding to Customers complaints and providing acceptable solutions to them
Providing effective leadership to employees in areas of responsibility and control procedures
Printing of the Daily Sales Summary, Cash Report and analyse the printout and compare same with the actual sales and value
Report all cash shortages/averages by the Cashiers on daily basis by comparing the actual cash collected with the computer printout to the Accounts Department and HR Department for deduction from erring employee salary –
Checking the daily credits and payments of credit sheet to ensure the recordings are complete and properly entered into the cashier register by the Cashiers. Ensure the total tallies with the Daily CashCollection Report. Make sure all duplicate receipts of customers are duly signed
Check that the daily deposits (earnest money and the final payment on any order (earnest close)) are properly entered into the cash registers by the cashiers and same reconciled with the cash collectionreport
Checking that the daily returns, incoming control sheets are prepared and signed by the Assistant Shop Manager and Shop Supervisors on duty
Carry out quality control of the products and inform the Control Department on any findings
Liaise with Control Department on pricing decision on products
Supervise and train the Assistant Shop Manager and Shop Supervisors; and evaluate theirperformance in conjunction with the HR Department.
Prepare their duty rosters and monitor the performance of Cashiers and Sales Girls
Educate the employees on any Company Policies and Procedures as may be issued by the HR Department periodically
Ensure daily control measures are in place within and around the Shop Area and liaise with the HR Department on lapses
Approves all daily requisition of the Shop
Prepares the dockets format to be used in the Shop for all sections of the Shop
Sees to the decoration of the Shop during festive seasons
Reports all maintenance jobs around the Shop Area to maintenance unit
Informs the Kitchen Chef of any irregularity made by his staff and also to the Executive Chef on problems noted with his staff in the Lab and other Sections under his supervision
Prepares new ideas and proposal for approval by the Executive Chairperson
REQUIREMENTS
Degree in Kitchen Management or related Discipline
B. Sc / HND with a strong sales and hotel management background
5 years Experience (3years in a similar capacity)
Computer Literate
Good written and Oral Communication Skills
Proactive
Ability to learn and solve problems
Team Player
Offer
Attractive Package
Job in a Quick Restaurants & Catering Services Firm via Adexen, Wednesday 27, January 2016
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