Gilead Pharmaceutical Limited Graduate Positions

Gilead is a Limited Liability Pharmaceutical Company Registered in Uganda in 1999. The company has both a retail and and Import / distribution division; the former has a large network of retail outlets in Uganda.

Gilead Pharmaceutical Limited is recruiting to fill the position below:

Job Title: Telephone Counsellor
Location: Lagos
Requirements

• A valid counseling license and a Bachelors degree.


• Knowledgeable about telephone counseling and delivers the counseling in an efficient and responsive manner.


• Ability to perform initial assessment, intervention and referral of counseling services as well as complete timely follow-up calls to clients when necessary.


• Maintain confidentiality


• Ability to respond to crisis calls efficiently


• Maintain complete records of work performed through case notes, forms and database entries.


• Adheres to the applicable laws, rules and regulations governing the industry as well as the rules of the corporate client.

Job Title: Help Desk Administrator
Location: Lagos
Job Description

• Ensure that all the service calls received from clients are recorded in the system immediately, all the time.


• Assigning calls to the engineers and ensure that all call requests are responded to within 2 hours.


• Monitor the Engineers to ensure that calls are completed within 4 hours


• Ensure that all service related paper work is duly signed by the customer and up-to-date to facilitate revenue collection.


• Send to the Service Manager, Unit Managers and the Managing Director the daily Engineer performance report, showing calls received, their status and the scheduled calls for the following day


• Booking of spare parts, consumable, warranty issues and liaise with the Logistics to ensure quick delivery and installation by engineers where necessary


• Maintain a quarterly preventive maintenance schedule for all contract client and ensure that they are completed


• Generate monthly client meter sheets and facilitate billing by the Finance department and work with them to ensure that all customers are billed on time


• Generate, Maintain and be accountable for all necessary procedures and paper work related to the help desk day to day running for reference by the rest of the company.


• Maintain detailed knowledge of the company’s products.


• Maintain working hours to ensure timely dispatch of engineers, logging of warranty issues, spares and consumables with logistics department, monthly billing of client and reporting.


• Identify certifications that shall assist you in your day to day job – seminars, trainings Helpdesk, Customer service and IT


• Undertake other duties as may be delegated

Qualifications

• Degree in IT


• Professional qualification will be an added advantage

Experience:

• 1 Year experience in a similar position

Skills:

• Good organizational and analysis skills


• Aggressive and Result Oriented


• Able to meet deadlines


• Leadership skills


• Self-motivating and requires little supervision


• Willing to go above set goals to achieve high level of performance

Personal Attributes:

• Ability to work under pressure


• Trustworthy & Honest


• Team player


• Willing to go above set goals to achieve high level of performance


• Self-motivating and requires little supervision


• Strong interpersonal and customer relation skills

Performance Standards:

• Sending daily, weekly and monthly reports to the Service, Unit Managers and Managing Director


• Response and closure to escalation issues in the different units


• Ensure financial records relating to clients- both on and off contract – are up to date by forwarding necessary documents for calls/jobs done to the finance department for billing


• High level of assessment and organizational skills


• High level of commitment, accuracy and integrity in the job

Job Title: Billing Manager
Location: Lagos
Job Descriptions

• This position is responsible for leading and planning the billing operations for a 15 person department.


• The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets.


• This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.

Responsibilities

• Oversee and streamline billing and collections processes


• Month-end closing of the billing group information


• Staffing discussions and planning/interviews; Team building


• Field Operators’ problem escalation and customer service


• Assist with the implementation of a new billing system


• Plan and implement quality assurance for all processes


• Special program/billing planning and implementation


• Personnel development; staff meetings

Qualifications

• Degree in Accounting/Finance/Business Management preferred


• Excellent communication skills both written and verbal, and internal personal skills


• Excellent analytical and problem solving skills


• Ability to manage multiple projects concurrently


• Proven ability to perform strategic planning and priority setting for a billing department


• Proven track record for improving process efficiencies and solving problems


• Strong leadership skills with an ability to motivate direct reports


• Detail oriented with an Accounting background

How to Apply
Interested and qualified candidates should send their CV’s/Applications to: [email protected]

Note: Only Shortlisted Applicants will be contacted.

Application Deadline  23rd July, 2016.

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Gilead Pharmaceutical Limited Graduate Positions