RESERVATIONS AGENT (CONTRACT)
A Reservations Agent with Hilton Hotels and Resorts will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximise revenue opportunities.
WHAT WILL IT BE LIKE TO WORK FOR THIS HILTON WORLDWIDE BRAND?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
WHAT WILL I BE DOING?
As Reservations Agent, you will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximise revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
Identify new contacts and pass sales leads on to the relevant sales team. , develop sales leads, and respond to sales opportunities in order to maximise revenue
Produce quotations and written confirmation to all clients
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
Ensure delivery in quality in processing guest requests and bookings.
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
WHAT ARE WE LOOKING FOR?
A Reservations Agent serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the Reservations function within the hotel/leisure sector
Proven sales experience within the hotel/leisure sector
MASSEUSE
A Masseuse with Transcorp Hilton Abuja is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with Hilton Standards.
WHAT WILL IT BE LIKE TO WORK FOR THIS HILTON WORLDWIDE BRAND?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
WHAT WILL I BE DOING?
As a Masseuse, you are responsible for performing the following tasks to the highest standards:
Attending Hilton Trainings and monthly departmental meetings as required.
To ensure high standards of cleanliness in the department
To report any maintenance issues to Recreation Manager.
Assist in all areas of the operations as requested by Recreation Manager.
To be fully aware of current and future services offered by the hotel.
To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail.
Accurately schedule all massage reservations, changes, confirms and cancel massage reservations.
Accurately process all billing and posting for spa and retail services: report any overages and shortages to Recreation Manager.
Accurately explain spa treatment menu and packages to guests
Greet and welcome all incoming and outgoing guests and staff in accordance to hotel Standards.
Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.
Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms.
Ensure stocking of water and other beverages and set up and break down of beverage and fruit station.
Assisting guest and providing personal training session, if necessary.
Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates.
To ensure audio-visual equipment is well maintained and in good condition.
To ensure high standards of cleanliness in the department.
Provides courteous and efficient guest service from point of arrival through check out. Orient the guests through our Fitness facility, greets guests and provides personal guest service.
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
WHAT ARE WE LOOKING FOR?
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Experience in hospitality or customer service industry is required
Ability to read, writes, speak and understand the English language to effectively communicate with guests.
Ability to speak effectively in front of groups of customers or employees of organization
Ability to deal with problems involving several concrete variables in standardized situations
At least 1 year experience in the spa or hospitality industry.
Experience in a resort or wellness related field preferred.
TO APPLY
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WHAT BENEFITS WILL I RECEIVE?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Hilton Hotels & Resorts – the global leader of hospitality.
More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest rooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year – Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry
Latest Jobs at Hilton Hotels And Resorts, Tuesday 10, May 2016
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