Standard Chartered Bank: Business Development Manager

Standard Chartered Bank Nigeria – We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

Job Title: Business Development Manager – Acquistion, Business Banking

Job ID: 509390
Location: Abuja
Job Function: Retail Banking
Regular/Temporary: Temporary
Full/Part Time: Full time

Key Roles and Responsibilities
AML & CDD:

• Ensure that the Money Laundering requirements are followed as follows:


• Take all reasonable steps to verify and identify our customers


• Retain adequate records of identification, account opening and transactions


• Make prompt reports of suspicious transactions using the right internal channels


• Raise awareness of Money Laundering prevention by training all staff/attending training sessions


• Ensure that complete CDD and AML process is applied when selling , and opening the accounts,

Onboard NTB Business Clients:

• Onboard NTB potential clients with multiple product needs (e.g. BIL, BOD, Comm. Mort/LAP, TWC, Transaction Banking, High value CASA and/ or complex KYC processes)


• Engage NTB clients via leads sourced from sources like Supplier & Buyer ecosystem, Alliances, Targeted lists and Branch catchment with full range of BC products; Also handle client-led requests via ATL/online pull


• Ensures that the applications meet the required standard.


• Perform Dectica AOC checks (where applicable) on applications submitted for review.


• Ensure the anomalies / errors / omissions are attended to before submitting the application to Loan Centre for further review / processing.

Other Responsibilities

Business Development:
Provide leadership to the Business Clients Acquisition team to carry out the following responsibilities:

Prepare & set up:

• Receive leads from leads management system – NTB from Ecosystem B2B Business Development (Buyers / Suppliers), BC Online/ BC Client Centre;


• Conduct research and preparation on client lead, and prepare bank proposition


• Prepare all documents (digital) required for account opening and pre-fill forms where possible

Sources of Leads:

• Suppliers / Buyers ecosystem


• Introducers


• Paid referrals


• Targeted Business lists (Paid databases, Events based lists, catchment specific lists)


• ATL/ Online


• Alliances

Call/meet, deep sell (in person):

• Call or meet in person (ensure Business Banking Team joins if high value client)


• Listen and determine further needs


• Communicate the proposition


• Acquire clients with anchor products


• Set up KYC needs with KYC centre


• Educate and conduct initial set up for online, ATMs, Client Centre, and Branch

NTB: On-board, Activate and pass on (remote):

• On-board, activate as per the 90 day plan


• Prepare and pass on Client into interacting with the bank via Online, Client Centre, Branch and possibly Business Banking Team if high value client


• Ask for referrals

Policies and Guideline
Reports:

• To be familiar and comply with all relevant Group policies and local regulations in relation to all products.


• Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

Anti money Laudering / KYC / CDD
Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:

• Identifying your customer,


• Knowing your customer,


• Reporting suspicions,


• Safeguarding records and


• Not disclosing suspicions to customers.

Group Compliance Performance Objectives:

• Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct


• Completion of all mandatory risk and compliance training including e-learning within stated timeframes


• Proactive identification of risks and concerns, including escalation to all relevant stakeholders


• Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

Projects:

• To participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation

Key Relationships
Internal:

• Senior Relationship Managers, RMs and peers in Retail Clients


• Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.


• Branches


• Group Internal Audit

External:

Contributes to:

• The overall success of Retail Banking Nigeria.

Qualifications and Skills
Know How and Experience:

• Min of 5 years Sales experience in Business Banking/SME


• Good working knowledge of the bank’s operating systems.


• Good communication and inter-personal skills.


• Good working knowledge of the Bank’s products and services.


• Good PC skills.

Product broadening:

• Understanding of businesses and financials


• Enhanced multi-product BC knowledge


• Market and competition knowledge

Client engagement:

• Presentation and soft skills tailored to engaging business owners


• Closing deals


• Communication and presentation skills


• Negotiation and objection handling


• Client training on digital solutions

Journey completion:

• Understanding of BC KYC/CDD principles

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:

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Standard Chartered Bank: Business Development Manager