Friday, May 20, 2016

Current Job at Consol

Company Description
Contact Solutions Limited Consol is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations.

Job Title: Contact Centre Agent

Job Description
Handle customer complaints or enquiries via telephone, emails or text messages.

Provide customers with needed information and support


Make outbound calls.


Receive inbound calls


Ensure that customers/callers are satisfied.


Gather information from customers..


Consistently ensure call(outbound/inbound) quality


Contributes to team effort by accomplishing related results as needed.


Exhibiting competent product Knowledge.


Promote good listening skills.


Manage length of calls.


Utilize computer technology to handle high volume of calls


Work closely with Team leads, supervisors and call centre manger to ensure synergy and     all time customer satisfaction


Adherence to call script and call centre policies.


Compile reports.

Job Qualification
HND, BSc, BA


Job Category
Customer Care


Method of Application
APPLY HERE


Closing Date
Not Stated


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Current Job at Consol

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