MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Customer Support Manager
Location: Lagos, NG
Job Description
- Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.
- This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
- Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
- Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit.
- This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
- Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
- Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc.
- In addition, support recruitment, on boarding and grievance management processes etc Provide overall operations support for the operations of MTNN Mobile Financial Services system.
- Work closely with management team to develop and implement organization strategies, policies and procedures with a view to improve MTNN MFS operational systems in support of organization’s mission.
- Drive and implement new MFS Customer Support initiatives in line with market dynamics to enhance competitive advantage and foster achievement of divisional targets.
- Ensure timely processing and management of MFS Super and Retail Agents’ commissions to ensure prompt and accurate payment
- Carry out periodic liquidity management checks on Agents to ensure constant availability of Float and cash to serve customers Resolve all MFS Super and Retail Agents queries and complaints relating to commission payments.
- Review agreed activity and performance reports for Management reporting to ensure relevance, accuracy and timeliness.
- Review, update and implement PPPs Manage the relevant ECW modules and database for MFS and provide system support Build and acceptance network of Merchants to accept Mobile Money as a means of payment.
- Give necessary support to the Channel team and Agents.
Job Condition
- Normal MTNN working condition
- Regional and national travel
Experience & Training
- Minimum of 6 years post degree
- Fluent in English
- Possession of a postgraduate qualification such as Master of Business Administration (MBA) will be an advantage
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium to large organization
- Experience in developing marketing mix and implementation
- Experience in managing banking operations will be an advantage Business process improvement and analysis experience.
- Experience & Training Experience & Training
Minimum qualification
- BA, BEd, HND, BSc or BTech
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should apply HERE
Job Title: Trade Marketing Consultant
Location: Lagos
Job Descriptions
- Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers), Support Trade partners and Sub dealers and link subs, retailers etc to Trade Partners and help nurture the relationship
- Ensure call cycle time of 8-10 visit a day per territory or as business requires
- Identify, classify and support all players in channels of distribution and ensure weekly / monthly database update
- Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
- Resolve all issues/queries with regards to activations, products and promotions
- Direct all channel participants to MTN identified growth area within your territory
- Establish consistent channel standards including branding as per channel recommendation.
- Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Manage stock in channel and provide appropriate reports as follows;
- Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within assigned territories
- Obtain list of SIM distribution by Trade Partners from Distributor Account Executives on an ongoing basis and report weekly
- Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
- Advice RSMs if there is need for focussed activity in territory to help move stock – As appropriate
- Provide training on site to Increase product knowledge
- Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
- Ensure info from DAE on TPs product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
- Ensure all visited outlets give info on where, when, price etc of products and provide weekly report
- Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
- Target 65% space within each outlet (Trade marketing team will measure)
- Support all identified outlets with 100% merchandizing as appropriate and defined.
- Ensure 100% POS Distribution to all channels of distribution within 14 days of release
- Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
- Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
- Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
- Confirm that sub dealers and dealer branches are contacted and stock receipt / movement verified – Produce weekly report
- Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area.
- Provide Informal training in shops on products, services and promotions being run by marketing ,channel or region and on the spot training/coaching of all visited outlets in territory ( 100% of all visited outlets in call cycle)
- Manage events and promos, generate sub-dealer specific promo specification and perform post-promo evaluation
- Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory.
Job Conditions
- Tool of trade vehicle provided
- May be required to work extended hours / weekends
- Work is carried out mostly in the field
- A valid driver’s license (Extensive local travel)
Experience & Training:
- A bachelor’s Degree – Preferably in the social sciences
- 4 years working experience which includes: 2 years Sales & Marketing experience in a fast moving consumer goods (FCMG) environment
Training:
- Basic GSM
- Basic Telecommunication Fundamentals
- Merchandising Training
- Selling
- In-depth Handset training
- Customer care
- Coaching for results
Minimum Qualification
- BA, BEd, BEng, BSc, BTech or HND
Application Closing Date
14th July, 2016.
How to Apply
Interested and qualified candidates should apply HERE
Job Title: Personal Assistant (PA) to Chief Financial Officer
Location: Lagos
Job Descriptions
- Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
- Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
- Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
- Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
- Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
- Act as the point of contact to the Executive, handling and distributing confidential mails, telephone calls, faxes, etc.
- Develop and maintain an efficient documentation and filing (electronic and hard) process.
- Prepare meeting/conference logistics and host visitors on behalf of the Executive.
- Co-ordinate and manage Executive calendars, travel arrangements and schedules, negotiating potential conflicts and determining feasible alternatives.
- Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.
- Cross-examine documents for Exec’s review to ensure quality control and compliance to MTNN policies.
- Collate monthly activity reports from the different units within the assigned department for the Exec’s review.
- Perform quality control checks on assigned Exec’s presentations, to ensure proper formatting and elimination of errors.
- Process all requisitions for the assigned Exec’s office.
Job Conditions
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Experience & Training:
- First Degree in any related discipline
- Fluent in English
- Minimum of 1 year’ experience in an area of specialisation; with experience working with others
- Experience working in a medium organization
- Experience in an administrative capacity in a reputable company.
- Experience in administrative support for a top management personnel of a reputable company, with local and international operations.
Minimum qualification
- BA, BEd, BEng, BSc, BTech or HND
Application Closing Date
14th July, 2016.
How to Apply
Interested and qualified candidates should apply HERE
MTN Nigeria Recruitment (Updated) [3 Positions]
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