Andela is developing a corps of high-quality technology talent across the African continent that will drive the current and future phases of tech-enabled growth around the world. With the fastest growing population and highest youth population in the world, we believe Africa is one of the greatest untapped markets for talent development
SUCCESS OPERATIONS LEAD
KEY RESPONSIBILITIES OF THE ROLE:
Provide day-to-day support to the Success team to help meet their goals and promote growth.
Help in the on-boarding of new Success team members with training and materials to ensure that team members are true representatives of Andela
Create and maintain process documentation and onboarding materials
Coordinate international travel and scheduling for all members of the Success team to ensure coverage across all client and Fellow obligations
Track and monitor Fellow requests to Success for assessments and scoring to ensure that the department is meeting its SLAs
Monitor and analyze Success team performance.
Help to identify and implement new procedures and best practices to reduce friction and increase the efficiency of the Success team.
Assist with data collection to make better decisions.
Establish and manage processes for information flow to assure data for the Success Metrics are correctly entered and up to date in real-time
Submit weekly Success reports
Run the quarterly Client and Fellow surveys, collate the data, identify important trends and prepare it for reporting
Work with Director of Product Management and Director of Talent and Growth to define ways to better leverage the data that Andela is already collecting on Clients and Fellows as well as identify what else needs to be collected
Coordinate Senior Consultants and other remote team members of Success
Represent and touch base with all remote Success team members on a regular basis to ensure that they feel part of the overall Andela community.
Work with Senior Consultants and Technical Project Managers to ensure that their engagements are proceeding smoothly and that any warning flags are escalated to the Directors of Success as quickly as possible.
Establish and maintain an engagement dashboard to track the quality of all team and project engagements to provide quick visibility for this initiative.
QUALIFICATIONS AND CHARACTERISTICS:
Bachelor’s degree
At least 4 years of experience in team operations
Extremely well-organized, with strong attention to details
Demonstrated ability to build strong relationships with remote staff.
Prior experience with offshore project delivery and / or program management
Ability to build effective working relationships with key stakeholders
Strong written and oral communications skills with the ability to converse with all levels of the organization
Strong logistical management and analytics skills
Strong proficiency with Google Apps: Calendar, Hangouts, Docs, Sheets
Be a nice person – we have a strict no jerks policy at Andela
Latest Job at Andela, Wednesday 24, August 2016
No comments:
Post a Comment