Bridge International Academies (Customer Insight Coordinator)

Bridge International Academies is an education innovation organization that designs technology-enabled, national-syllabus aligned primary and nursery school content to empower communities to give children a high-quality education. Bridge directly operates over 470 schools across Kenya, Uganda, Nigeria and India, and acts as a government school operator for public primary and nursery schools in Liberia.
Bridge works with parents, teachers and communities to provide the technology, training and resources to provide under-served communities with the support they need to deliver an education to their children that engages their hearts and minds, and ensures that they will complete primary school literate and numerate and able to take on the world.

Job Title: Customer Insight Coordinator

Overview
Seeking a research coordinator to be in charge of ensuring that all data collection, data syncing and report writing work is done in accordance with the protocols, coordinating with the Research Manager in assignment of field work duties to the Research Associates and Assistants among other roles assigned form time to time

Job Description:

• Preparation of maps and other data collection materials for PSR, neighborhood and all types of surveys


• Coordinating and managing with various field teams and assist in resolving of any issues that may arise in the field


• Identifying RA training needs and assisting to organize for the same


• In conjunction with research manager review all the protocols to ensure they meet the current research requirements


• Checking through maps and other available data to suggest new research areas


• Be involved in data quality control activities both in the field and in the office


• Provide guidance and direction to the RAs on data collection, data entry and data quality


• Review  both the quantitative data and the qualitative reports for various research activities


• Ensure that all research reports are written in an accurate and timely fashion


• Ensure the sharing of the necessary information generated by research with other departments that require it


• In conjunction with research manager address any queries that are raised concerning the research reports


• Contribute to the continuous improvement of research tools, protocols and processes


• Recognizing Bridge is a growing organization and being involved in any other research or related field

Qualifications:

• A Bachelor’s degree in Sociology, Demography, Anthropology, statistics or other related social science field


• Over 2 years experience in conducting field research in a fast paced or rapidly growing commercial organization with multiple departments where the use of technology solutions was a key strategy.


• Experience coordinating or managing a team of  staff, preferably remotely or field based


• Experience working in slums, informal settlements and in rural areas


• Proficiency in Advanced Excel modeling


• Experience providing guidance to data collection and data entry teams

Preferred Skills

• Experience using Excel for data entry, data manipulation and analysis


• Experience using statistical analysis tools (SAS, STATA and SPSS)


• Very good at interpreting and using maps for research work


• Experience in use of PDA, net books or other related device for research


• Automated analysis of data to quickly identify key metrics


• Systematized rating system for new potential plots


• Excellent writing and verbal communication skills


• Attention to detail


• Self driven and able to work with very minimum supervision


• Able to work in fast paced environment and able to prioritize work

Location: Yaba, Lagos

Closing Date
Not Specified

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Bridge International Academies (Customer Insight Coordinator)