MS Operations Assurance Head at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Title: Managed Services Operations Assurance Head

Description 

• This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill. 


• This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. 


• This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.

Responsibilities

• Daily Customer Complaints.


• H/W maintenance Preventive maintenance.


• End to end issue handling and coordination with GSC.


• System Administration.


• Customer Handling.

Skills

• ECW/EWP Experience.


• Unix/Linux Knowledge.


• Java/shell scripting.


• Knowledge of Oracle/PL/SQL.


• F5/VMware/VSphere.


• Ericsson Charging System Knowledge.


• Working knowledge of different H/W components link HP Servers/EMC/F5 etc.

Qualifications 

• Knowledge of Managed Service Telecom Operations Practice


• Presentation & Communication Skills


• Knowledge sharing


• Problem Solving and strategic thinking


• Ericsson Knowledge


• Language Skills


• Delivering Results & Meeting Customer Expectations


• Analyzing


• Working with People


• Creating & Innovating


• Applying Expertise and Technology

Experience 

• Minimum 5 to 10 years of IT/Telecom experience.


• B.Tech/B.E/MCA.


• Problem solving and trouble shooting skills


• Good communication skills


• Cost Awareness

Location: Lagos

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MS Operations Assurance Head at Ericsson