Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
PROGRAM MANAGER –MARKETS, AGRICULTURAL LIVELIHOOD & LIVESTOCK
LOCATION: Biu, Borno state – Nigeria with frequent travel
PROGRAM / DEPARTMENT SUMMARY
Mercy Corps has been present in Nigeria since 2012, focusing its interventions on adolescent girls’ empowerment, economic development and conflict mitigation. With the insurgency spilling over from the Northeast of Nigeria and causing displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs. With funding from institutional donors, foundations and private corporations, Mercy Corps continues to provide assistance to meet the basic needs of vulnerable populations in the areas of food security, shelter, water and sanitation, protection, and livelihoods.
With the recognition of the protracted crisis in Northeast Nigeria, Mercy Corps’ strategy and expansion plans aim to address the root causes of the crisis and seek to build long term resilience of communities with integrated programs focusing on the recovery of markets and livelihoods, social cohesion and social protection, and youth empowerment with emphasis on adolescent girls and boys. With multiple funding streams from large institutional donors and foundations, Mercy Corps’ programs in Northeast Nigeria continue to scale up and serve communities by transitioning them from humanitarian aid to early recovery programs.
GENERAL POSITION SUMMARY
The Program Manager is responsible for the overall management and coordination of two programs focusing on agricultural livelihoods, livestock and markets. The Program Manager provides technical leadership, supervises program staff, and coordinates the implementation of all program activities. The Program Manager will promote a culture of constant program improvement, mentor the program team, integrate monitoring and evaluation into program activities and ensure the delivery of high-quality program that delivers impact.
The first program aims to revitalize the poultry livelihoods and markets in the context of Northeast Nigeria.
The second program aims to facilitate the recovery of agricultural livelihoods and markets in the context of Northeast Nigeria.
ESSENTIAL JOB RESPONSIBILITIES
strategy and vision
Provide leadership and strategic vision in all aspects of the program’s development, implementation and management.
Manage the day-to-day activities of the program in Borno State.
Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcome.
Set direction by prioritizing and organizing actions and resources to achieve objectives and impact.
Support evaluation assessments and analysis to identify areas for program improvement.
Technical oversight
Manage all program activities, including providing support to agricultural and livestock producer groups, developing market linkages and value chains, building capacity of local producers, and supporting micro-projects;
Provide management oversight the implementation team, including development of work plans, monitoring implementation and impact, ensuring that program deliverables are completed, supervising implementing staff, and managing the program budget;
Develop monitoring systems jointly with the M&E department and provide regular, high-quality reports on program activities, both internally for Mercy Corps as well as for donors. Demonstrate progress of activities and capture lessons learned;
In collaboration with the M&E team, ensure monitoring, evaluation and analysis are integrated into program implementation to promote adaptive management and a culture of constant program improvement.
Support the design and implementation of relevant surveys, need assessments, data and information collection for on-going monitoring and learning.
Work closely with local partners and develop strategies to promote their organizational development and capacity-building;
Organize and conduct monitoring visits to the project sites and host visitors and donors, as needed.
Team Management
Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
Provide team members with information, tools and other resources to improve performance and reach objectives.
Finance & Compliance Management
Ensure compliance with donor and Mercy Corps regulations related to the program.
Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
Influence & Representation
Represent Mercy Corps at partner coordination meetings and with external stakeholders as relevant to the programs.
Security
Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.
Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility Program staff
Accountability
Reports Directly To: Director of Northeast Programs
Works Directly With: Operations, Finance, Program Managers, technical advisors, and others
KNOWLEDGE AND EXPERIENCE
At least 5 years of practical field experience managing related projects.
BA/S or equivalent in a relevant field; an advanced degree is preferred.
5-7 years agriculture/livelihoods program implementation and management experience in developing countries.
Demonstrated strong theoretical and applied knowledge of livelihood and market systems programming and familiarity designing assessments.
Previous experience of working in insecure environments (ideally including experience in an emergency response).
Experience facilitating workshops and multiple stakeholder meetings.
Strong writing and report development skills.
Experience coordinating and leading international partners and stakeholders.
Experience managing national and international staff.
Must be able to work independently while being a strong team player.
Success Factors
The successful candidate should be an individual with a background in livelihoods and livestock (poultry) and market systems who is a good collaborator, facilitator and coach. This position is expected to work in partnership with other international NGOs and multiple stakeholders to produce results in a short timeframe. This position requires patience and flexibility and a person who can motivate buy-in from experts of various fields and contexts.
The candidate will combine exceptional management skills and a strong technical background.
PROGRAM MANAGER – NE CMS
Location Maiduguri, with frequent travel to project locations in NE Nigeria
PROGRAM / DEPARTMENT SUMMARY
The Northeast Conflict Management and Stabilization (NE CMS) Program is an expansion from a pilot phase implemented from August 2016 to March 2017. The program is implemented in a consortium with Center for Humanitarian Dialogue, Center for Civilians in Conflict and Okapi Consulting with Mercy Corps being the lead. The program will result in increased peace within and between communities, and increased confidence in government and security institutions to address the root causes of conflict and violent extremism in Borno State. The consortium will strengthen protection of civilians, support social cohesion, address the root causes of violent extremism and contribute to conflict management in Northeast Nigeria by: a) strengthening government and civil-society efforts to address key grievances; b) increasing economic and social engagement opportunities for youth; c) promoting reconciliation and transitional justice at a community level; d) supporting civilian protection and improving civil-military relations; e) laying the groundwork for successful reintegration of former members of violent groups, their victims and IDPs; and f) promoting positive alternative narratives through radio.
GENERAL POSITION SUMMARY
[Describe overview of job missioGener
The Program Manager (PM) is responsible for overall day-to-day management and coordination of the NE CMS program at field level. S/he will manage, coordinate, supervise and evaluate program staff in all target LGAs and communities. S/he will also provide technical and strategic management support to the program. The Program Manager will promote a culture of constant program improvement, mentor the program team, integrate monitoring and evaluation into program activities and ensure the delivery of high-quality program that delivers impact.
ESSENTIAL JOB RESPONSIBILITIES
Strategy & Vision
Provide leadership and strategic vision in all aspects of the program’s development, implementation and management.
Manage the day-to-day activities of the program in Borno State.
Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcome.
Set direction by prioritizing and organizing actions and resources to achieve objectives and impact.
Support evaluation assessments and analysis to identify areas for program improvement.
Program Management
Coordinate the implementation of program activities in each of the ten target LGAs and 30 communities; ensure implementation of activities is on-time, on-scope and on-budget using effective management systems to reach desired impacts.
Create and maintain systems ensuring effective and transparent use of financial resources for timely reporting according to Mercy Corps and donor policies and procedures.
Identify and manage links with existing and planned donor interventions that promote countering violent extremisms and peacebuilding in target communities in Borno State.
Ensure that program implementation is responsive to communities and partners, and aligned with Mercy Corps principles, values and strategic plan.
Work closely with local NGO partners and identify new ones to implement some of NE CMS activities.
In collaboration with the M&E team, ensure monitoring, evaluation and analysis are integrated into program implementation to promote adaptive management and a culture of constant program improvement.
Support the design and implementation of relevant surveys, need assessments, data and information collection for on-going monitoring and learning.
Organize and conduct monitoring visits to the project sites and host visitors and donors, as needed.
Team Management
Sustain a work environment of mutual respect where team members strive to achieve excellence.
Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
With the Program Director, supervise, hire and orient new team members as necessary.
Provide team members with information, tools and other resources to improve performance and reach objectives.
Implement performance planning and management systems.
Consolidate work plans for each target LGA into one program-level work plan. Ensure timely delivery of activities.
Finance & Compliance Management
Ensure compliance with donor and Mercy Corps regulations related to planning an managing program budgets.
Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Security
Ensure compliance with security procedures and policies as determined by country leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.
Work closely with Mercy Corps Nigeria country team’s security focal point to develop and maintain systems that ensure the safety and security of the team in all aspects of its implementation process
Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility: Senior Program Officers
Reports Directly to: Program Director
KNOWLEDGE AND EXPERIENCE
Master’s Degree or its equivalent in management, social sciences, international development or other relevant field.
A minimum of 8 years of progressive work experience including at least 3 years in a senior management or technical advisory role on large, peacebuilding or CVE program.
Experience managing large-scale programs required. Expertise in at least one of the following areas preferred: conflict management, peacebuilding, governance and/or economic development.
Strong understanding of UkAid compliance is preferred.
Strong management skills. Experience managing a multi-cultural team preferred.
Experience working in North East Nigeria preferred.
Strong written and oral communication skills in English required, including report development.
Ability to speak fluently in Hausa is essential while the ability to speak fluently in Kanuri is preferred.
Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
Demonstrated experience working with State-level ministries and government officials.
Strong interpersonal and communication skills; ability to develop strong, collaborative relationships. Able to represent the organization to a broad range of stakeholders.
Success Factors
The ability to interact effectively with international and national personnel is required. A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
PROJECT MANAGER, USING AIRWAVES FOR STABILITY IN THE LAKE CHAD BASIN” (UAS – LCB) PROJECT
LOCATION: Maiduguri
PROGRAM / DEPARTMENT SUMMARY
The “Using Airwaves for Stability in the Lake Chad Basin” (UAS – LCB) Project is aimed to support Dandal Kura Radio International (DKRI), a Kanuri-language radio station operating in the Lake Chad Basin region through studios in Maiduguri and N’Djamena (reaching audiences in North East Nigeria, Cameroon, Chad and Niger). The support would include coordination with DKRI to produce and air news, current affairs and special content programming to increase understanding of, and support for, the de-radicalization, rehabilitation and reintegration of current and former members of violent extremist groups. This project will result in reduced support for violence, greater openness to reintegrating returning ex-combatants into communities and greater community agency to drive their futures with accurate, credible information.
GENERAL POSITION SUMMARY
The UAS-LCB Project Manager is responsible for the day-to-day implementation of the project including close cooperation with the DKRI staff to ensure delivery of all project results. The Project Manager will work closely with the Director of NE Programs, Head of Office, and support staff (including finance, operations, and administration) to ensure that activities are implemented according to schedule, budget and required quality. UAS-LCB Project Manager reports directly to the Director of NE Programs.
Among other key functions of the Project Manager is to support the research on impact of radio messages, and carry out assessment and monitoring activities with a view to ensure the achievement of the planned project impact. S/he will lead and organize a series of policy dialogues to discuss the findings of the research and develop strategic communication plans, ensure dissemination of the research findings, and mobilizing government officials for strategic communications trainings.
ESSENTIAL JOB RESPONSIBILITIES
Project Management
Oversee the full program cycle for project activities: start-up, implementation, and close-out of the project;
Develop activity workplans and manage day-to-day activity implementation;
Ensure that program implementation meets targets, and is carried out in line with best practices;
Establish strong working relationships with DKRI to jointly develop and implement strategies to achieve maximum impact of the project;
Communicate regularly with the team of researchers on the design and implementation of the radio messaging impact evaluation, provide all needed support;
Liaise with government officials to organize and facilitate policy dialogues to discuss the finding of the research and incorporating into strategic communication plans;
Mobilize government officials for strategic communication workshops, identify consultants to deliver the trainings, and work with them to ensure that the curriculum is in line with the project and participants’ needs;
Set up and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use;
Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate;
Ensure program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained;
Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.
Finance & Compliance Management
Ensure compliance with all donor and Mercy Corps regulations;
Proactive follow-up on reconciliation of project performance data from DKRI;
Oversee the budget spending and project monthly cash flow.
Security
Ensure compliance with security procedures and policies as determined by country leadership.
Other
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its mission;
Other duties as assigned.
Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility: None.
Reports Directly to: Director of Northeast Programs.
Works Directly With: Head of Office, MEL, Finance, Program and Operation teams.
KNOWLEDGE AND EXPERIENCE
Degree in development studies, social sciences, statistics or relevant field, with a strong foundation in monitoring and evaluation.
Minimum 5 years of experience working on development, implementation, administration and compliance of a field-based international development or humanitarian program; specifically in governance, strategic communications and/or peacebuilding/countering violent extremism (CVE).
Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public.
Strong experience with running assessments, monitoring and evaluation and other learning efforts required.
Experience designing and implementing research initiatives is desirable.
Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing.
Strong interpersonal, intercultural and communication skills.
Excellent verbal and written communication skills.
Excellent computer skills, including experience with Excel and PowerPoint.
Experience working in North East Nigeria preferred.
Fluency in written and verbal English required.
Fluent oral communication skills in Hausa [L1] and Kanuri required.
SUCCESS FACTORS
Must be able to work independently and show initiative. Strong leadership, communication, and management skills are essential. Ability to interact effectively with international and national personnel is required. A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
TO APPLY
Applicants should submit their CV’s and Cover Letter in one document, addressing the position requirements to: ng-recruitment.nigeria@mercycorps.org
Note
All applications must include the position title in the subject line and not more than 4 pages.
Only short-listed candidates will be contacted.
We are an equal opportunity organization and we strongly encourage women to apply for this position.
DUE DATE: 24 November, 2017
Latest Vacancies at Mercy Corps, Wednesday 15, November 2017
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