Addosser Microfinance Bank New Entry Level Position

Addosser Microfinance Bank, an innovative institution dedicated to improving the living condition of everyday people through value-added financial products and services requires suitable candidates to fill the role below:

Job Title: Customer Service Officer
Location: Nigeria
Responsibilities

• Managing incoming calls and customer service inquiries.


• Generating sales leads that develop into new customers.


• Provide accurate, valid and complete information by using the right methods/tools.


• Follow communication procedures, guidelines and policies.


• Recommend potential products or services to management by collecting customer information and analyzing customer needs.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


•  Keep records of customer interactions, process customer accounts and file documents


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Take the extra mile to engage customers Accurately captures customer information


• Creates and maintains service reports.


• Compile reports on overall customer satisfaction.

Relevant Skills, Qualification, Attributes & Experience

• 1-2 years cognate experience in Customer Service.


• Excellent Interpersonal Skills


• Must be computer literate


• B.Sc/HND in Social Sciences or any other relevant course of study.


• Has worked in a microfinance bank or any financial institution.


• Excellent communication, reporting skills


• Applicants must not be more than 25 – 30 years;

How To Apply
Interested and qualified candidates should send their CV’s to: [email protected]

Application Deadline  14th December, 2017.

Addosser Microfinance Bank New Entry Level Position