DealDey Limited is the first E-commerce company in Nigeria and the fastest growing E-commerce company in Africa. DealDey Limited is a daily deals company, providing best discount deals on products and services across the federation.
In line with attracting the best, brightest and most suitable talent to join the Information Technology(Development) Team, DealDey has commence its annual recruitment for graduate to join this department in building a world class Technology through Software Development.
GRADUATE CUSTOMER EXPERIENCE REPRESENTATIVE
PURPOSE OF THE JOB
To act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The goal is to ensure excellent service standards and maintain high customer satisfaction.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Communicate courteously with customers via telephone, email, letter and face to face.
Attend to a large amount of inbound calls and/or emails, chat or social channels in a timely manner.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Stay a— of all sales and return policies and special promotions run by the organization from time to time.
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions in a comprehensible way.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.
Follow communication “scripts” when handling different topics.
Seize opportunities to upsell products when they arise.
Meet personal/team qualitative and quantitative targets.
QUALIFICATION AND EXPERIENCE
First degree in any discipline
Minimum of one year graduate experience
REQUIRED COMPETENCIES AND SKILLS
Proficiency in Microsoft Office tools
Written & Verbal Communication Skills
Emotional intelligence
People Management Skills
Customer Focus
Attention to Detail
Time Management Skills
Teamwork
Key Performance Indicators
Percentage of complaints resolved within stipulated response time
Percentage of calls answered within 5 seconds
Percentage of time spent on each call
Percentage of email inquiries responded within specified timeframe
FINANCE ANALYST
PURPOSE OF THE JOB
Provide support to the finance department by managing daily accounting tasks such as preparing financial statements and reporting. The goal of the job is to contribute to the overall efficient operation of the department and help the company be fully aware of its financial condition.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Post and process journal entries to ensure all business transactions are recorded.
Handle accounts receivable and issue invoices.
Handle accounts payable and perform reconciliations.
Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines.
Assist with reviewing of expenses, payroll records etc. as assigned.
Update financial data in databases to ensure that information will be accurate and immediately available when needed.
Prepare and submit weekly/monthly reports.
Assist senior accountants in the preparation of monthly/yearly closings.
Assist with other accounting tasks as assigned.
QUALIFICATION AND EXPERIENCE
First degree in Accounting, Banking & Finance or any relevant discipline
Professional accounting qualification (i.e., ACA, ACCA or Equivalent)
Minimum of 2 years post NYSC experience in a retail environment preferably
REQUIRED COMPETENCIES AND SKILLS
Knowledge, understanding and experience of accounting concepts, principles and practices regarding budgeting and management accounting
Knowledge of e-commerce operating model
Proficiency in the use of Microsoft Office tools
Knowledge and use of accounting packages
Report writing and presentation
Communication
Interpersonal
Problem solving
Attention to detail
KEY PERFORMANCE INDICATORS
0-5% error rate in daily transaction postings
Average time to process invoices on approved transactions
Bills payment error rate – number of supplier inquiries & complaints
Timeliness and accuracy of reports
Compliance with corporate policies and procedures, and standard accounting practice
UI /UX DEVELOPER
PURPOSE OF THE JOB
Create amazing user experiences on our website. Translate high-level requirements into interaction flows and artefacts, and transform them into beautiful, intuitive, and functional user interfaces.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Collaborate with appropriate colleagues to define and implement innovative solutions for the product direction, visuals and experience.
Execute all visual design stages from concept to final hand-off to developers.
Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks.
Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
Present and defend designs and key milestone deliverables to line manager and executive level stakeholders.
Conduct user research and evaluate user feedback.
Establish and promote design guidelines, best practices and standards.
QUALIFICATION AND EXPERIENCE
First degree in any discipline
Minimum of 2 years UI design experience
Proficiency in HTML, CSS, and JavaScript for rapid prototyping
Proficiency in Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools
REQUIRED COMPETENCIES AND SKILLS
Excellent visual design skills with sensitivity to user-system interaction
Interpersonal Skills
Problem Solving Skills
Attention to Detail
Analytical Skills
Proficiency in Microsoft Office Tools
Oral and Written Communication Skills
Key Performance Indicators
Turn Around Time on tasks
% Task Completion Rate
% of approved designs
Head, Marketing & Growth
The Head of Marketing & Growth will manage the strategic and tactical direction of our marketing efforts to drive growth targets through strategic partnerships, data-driven marketing, demand generation campaigns and product positioning. He/She will also oversee social media, PPC, SEO, SEM, FB ads, e-mail marketing and will perform periodic analysis across all channels.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Lead strategic decision making related to developing new partnerships and manage existing partnerships with other organisations and stakeholders.
Overseeing implementation of marketing strategy – including campaigns, events, digital marketing, and PR.
Working closely with the Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations.
Guiding day to day activities of marketing team.
Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
Build and maintain our online and social media presence
Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
Identify trends and insights, and optimize spend and performance based on the insights
Brainstorm new and creative growth strategies
Plan, execute, and measure experiments and conversion tests
Collaborate with internal teams to create landing pages and optimize user experience
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Identify new areas of e-Commerce opportunity beyond current organizational thinking for increasing sales
Build strategic relationships and partner with key industry players, agencies and vendors
Be in charge of marketing budget and allocate/invest funds wisely
Essential Requirements: Minimum of 6-8 years similar experience
REQUIRED COMPETENCIES AND SKILLS
Demonstrable experience in building and managing strategic partnerships, leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns.
Experience with A/B and multivariate experiments
Experience with digital analytics reporting tools
Experience in setting up and optimizing Google Adwords campaigns
Strong analytical skills with experience in social and digital analytics, including site traffic, conversion, spend, click-through rate, and more
Revenue focused and has a broad skill set drawing from sales, marketing, operations, and business analytics
Strong and disciplined project management and process improvement capabilities
Prior experience in formulating and executing digital marketing strategies
Exceptional work ethic, strategic vision, organizational skills and the ability to deliver results
Excellent relationship management skills with ability to build rapport influence and deepen relationships with stakeholders, especially with Sales
Entrepreneurial mind, result driven, and passionate
Excellent communication skills
Good taste, a sense of aesthetics and a love for great copy and witty communication
Up-to-date with the latest trends and best practices in online marketing and measurement
BUSINESS INTELLIGENCE ANALYST
Reports To
BUSINESS DEVELOPMENT MANAGER
Direct Reports
N/A
PURPOSE OF THE JOB
This role is responsible for providing daily insights and support to the business. Working within the organisation to identify areas that need improving or updating, and finding solutions to problems using Business Intelligence tools to carry out intensive research and deep analysis. Investigating the company’s activities to make them more efficient, by testing systems and providing competitive commercial solutions. This may involve inventing new systems or revamping existing areas of the business.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Provide periodic (daily, weekly, monthly) reporting on key business metrics, including but not limited to: site sales, traffic, conversion, orders, product performance, page views, time spent on website, cart to checkout to orders performance.
Continuously improve site dashboards to ensure dashboards are reporting the most relevant Key Performance Indicators (KPI) in order to react / action site performance.
Assist unit heads with daily functions, including, but not limited to; Data gathering to produce timely reports to drive business and marketing decisions.
Work with unit heads and colleagues on ad-hoc projects as applicable.
Maintain web analytics reporting and Dashboards.
Assist business partners by proactively sharing knowledge, learnings, advising business partners on best ways to extract and use website data; helping identify key web metrics that measure the overall performance of the website.
Analyzing trends and data to identify sales opportunities.
Documenting any identified required changes, and communicating them to the relevant third parties/colleagues.
Developing and implementing internal and external surveys and reports results.
Developing and implement targeted surveys for the purpose of gathering market information.
Utilize IT resources at an advanced level to create IT solutions, enabling the business to better meet its goals.
Creating custom reports and generating standard reports for management and sales staff.
Provided research based advice to the business.
QUALIFICATION AND EXPERIENCE
First degree in any discipline
Minimum of 3 years relevant experience
REQUIRED COMPETENCIES AND SKILLS
Basic understanding of SQL
Analytical ability
Creative imagination and problem solving.
Research Skills
Interpersonal Skills
Written and Verbal Communication Skills
Presentation Skills
Planning & Organising Skills
Problem solving Skills
Attention to Detail
Proficiency in Microsoft Office Tools
Key Performance Indicators
Completeness (no missing data)
Timeliness
Absence of anomalies or outliers that would distort the results
Conformance to business rules
Conformance to valid values
Accuracy
TO APPLY
Interested Candidates whose experience and competencies match the job profile should send their resumes to jobs@dealdey.com with the job title as the job title.
This recruitment process will be completed within 2 weeks of the closing date of the advert. If you have not been contacted within this period, please assume on this occasion that you have been unsuccessful. Unfortunately, we are unable to offer feedback to candidates who have not been shortlisted for interviews.
DUE DATE: 28 February, 2018
Vacancies at DealDey Limited, Tuesday 6, February 2018
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