Best Mobile is a world-class mobile phones and mobile devices sales and services retail store, a one-stop shop for everything mobile! We offer the latest and best quality products in mobile devices and technology from the leading manufacturers in the world – Nokia, Samsung, Blackberry, HTC, Apple, Sony, Tecno, LG, HP, Dell, ASUS, and lots more.
Job Title: Creative & Graphics Specialist
Location: Lagos
Job Summary:
Determine the best ways to visually represent the company’s identity online.
Development of high-level concepts for design projects.
Key Responsibilities:
- Lead creative sessions for project kick-offs.
- Manage multiple design projects from concept development through to completion.
- Develop creative programs and design concepts that meet the business objectives of the company and that advance the company’s brand strategy.
- Establish creative direction for the entire line of online services and programs.
- Supervise and inspire the creative team of vendor partners; generate multiple concepts for a campaign or project.
- Work with internal teams to generate ideas for pitching and proposals.
- Provide quality control over concepts and projects.
- Liaising with external printers on a regular basis to ensure deadlines are met and material is printed to the highest quality.
- Regularly updating the designs and aesthetics of all Best Mobile locations including the stores, website, physical merchandizing and business materials, etc. with the objective of ensuring sustained freshness and excitement level of the Best Mobile brand in all customer touch points.
Knowledge/Skills/Ability:
- Must possess a thorough understanding of interactive communications and delivery systems, processes, and user interface design as well as industry best practices.
- Knowledge of layouts, graphic fundamentals, typography & limitations of the web; must understand Flash and have the ability to storyboard or translate ideas to designers and develop innovative motion graphics solutions.
- A strong working knowledge of experience design, brand development, interactive commerce and creative process.
- Print and web design capabilities: must know how to work in both media for integrated campaigns.
- Ability to make evaluative judgments.
- Ability to communicate effectively, both orally and in writing.
- Passion, Integrity, and Energy!
REQUIREMENT
Minimum Qualification/Experience:
- Undergraduate degree in Fine Arts or related field.
- Experience with software such as Photoshop, Illustrator, InDesign & Flash .
- Experience with Adobe AfterEffects & video editing (a plus) needed for this position.
- Knowledge of HTML, DHTML CSS, Actionscript & Drupal.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read, analyze, and interpret the most complex documents.
Method of Application
Interested and qualified candidates should APPLY HERE
Job Title: Marketing Executive
Location: Lagos
Job Summary: Manages and controls the relationship between the company’s products and the target audience. Matches company’s business with customers’ needs. Promotes products and services to interested customers using all channels both direct and indirect channels.
Key Responsibilities:
- Communicating company’s product offerings to target audiences thus achieving the sales target as dictated by the company’s management.
- Managing customer relationships.
- Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.
- Producing an accurate summary of total spend at the end of a marketing campaign.
- Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.
- Managing/safe keep of company’s marketing materials, including leaflets, posters, fliers, newsletters, e-newsletters etc.
- Managing and maintaining the department documents through appropriate filing of documents
- Liaising with designers and printers and providing prompt feedback to management.
- Participating in the planning and implementation of effective distribution of marketing materials.
- Maintaining and updating customer databases.
- Participating in planning and attending events such as conferences, seminars, receptions and exhibitions
- Participating in market research exercise, for example using customer questionnaires and focus groups to achieve set objectives of the research
- Supporting the Marketing Manager and other colleagues in the department as may be required for the smooth operations of the department
Knowledge/Skills/Ability:
- Excellent communication skills (Oral & Written)
- Strong presentation and organizational skills.
- Numerical skills.
- Strong negotiation & Interpersonal skills.
- Strong selling skills.
- Creative approach to new campaigns.
- Drive and determination.
- A high standard of computer literacy.
- Problem solving and trouble shooting skills.
REQUIREMENTS
Education and Experience:
- A relevant degree in any discipline.
- One year working experience in a marketing role within a reputable organization.
- Proficiency in MS Office applications.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read, analyze, and interpret the most complex documents.
Method of Application
Interested and qualified candidates should APPLY HERE
Job Title: Customer Sales Team Lead
Location: Lagos
Job Summary:
- Implement a sales plan, co-ordinate and control the activities of the customer sales team to maintain, enhance customer relationships and meet organizational & operational objectives.
- Interact and approach customers with the aim of making a sale. Provide and process information in response to their inquiries, concerns and requests about products and services.
- The position provides operational direction for daily store operations and activities, to grow revenue, drive standards of excellence, and maintain established processes to ensure outstanding customer sales service.
Key Responsibilities:
- Define and communicate customer sales standards.
- Oversee the achievement and maintenance of agreed customer service levels and standards.
- Direct the daily operations of the customer sales team.
- Plan, prioritize and distribute work tasks to ensure proper functioning of the team.
- Ensure the necessary resources and tools are available for quality customer sales/service delivery.
- Listening to customer requirements and presenting appropriately to make a sale.
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
- Manage customer interactions including the following: review customer complaints, handle complex and escalated customer sales issues and track customer complaint resolution and ensure completion within defined SLA.
- Monitor accuracy of reporting and data base information.
- Identify and implement strategies to improve quality of sales, service, productivity and profitability.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Conduct regular general store housekeeping to ensure store is clean and tidy.
- Prepares product or service reports by collecting and analyzing customer information.
- Liase with company management to support and implement growth strategies.
- Co-ordinate and manage customer service projects and initiatives.
- Assign service orders to technicians and ensure a first in/first out workflow.
- Ensure all orders are properly documented and released for pick-up.
- Responsible for preparation of work schedules.
- Evaluate and manage performance of staff.
- Identify and address staff training and coaching needs.
Knowledge/Skills/Ability:
- Deep knowledge of OEM products.
- Effective verbal communication skills.
- Interpersonal skills with people at all levels.
- Ability to ensure that the highest standard of quality in customer sales is achieved.
- Customer service focus.
- Supervisory skills.
- Problem analysis & solving.
- Decision making skills.
- Planning and organizing capability.
- Flexibility.
- Presentation skills.
- Stress tolerance.
- Problem solving and trouble shooting skills.
REQUIREMENTS
Education and Experience:
- A relevant Bachelor’s degree (Professional Qualification will be an added advantage)
- 3-4 years customer sales experience in a reputable organization.
- In-depth knowledge of customer sales/service principles and practices.
- Proficiency in MS Office applications.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read, analyze, and interpret the most complex documents.
Method of Application
Interested and qualified candidates should APPLY HERE
Job Title: Customer Sales Advisor
Location: Lagos
Job Summary: Interact and approach customers with the aim of making a sale, provide and process information in response to their inquiries, concerns and requests about products and services.
Key Responsibilities:
- Listening to customer requirements and presenting appropriately to make a sale.
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints and record details of actions taken.
- Respond promptly to customer inquiries and resolve customers complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Attract potential customers by answering product and service questions: suggesting information about other products and services.
- Open customer account by recording account information.
- Maintain customer records by updating account information.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Conduct regular general store housekeeping to ensure store is clean and tidy.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team efforts by accomplishing related results as needed.
- Carry out all activities as assigned by the Customer Sales Team Lead.
Knowledge/Skills/Ability:
- Ability to use one’s initiative and as a member of a team.
- Effective verbal communication skills.
- Strong interpersonal skills.
- Self-driven and result oriented.
- Sound product knowledge.
- Strong telephone etiquette
REQUIREMENTS
Education and Experience:
- A relevant degree in any discipline
- One year working experience in a customer service role within a reputable organization.
- Proficiency in MS Office applications.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read, analyze, and interpret the most complex documents.
Method of Application
Interested and qualified candidates should APPLY HERE
Job Title: Technical Support Officer
Location: Lagos
Job Summary: Perform testing, maintenance and repair of telecommunication/electronic products and accessories.
Key Responsibilities:
- Perform trouble shooting to identify root cause of faults for all OEM devices.
- Repair faults identified on customer’s devices/accessories for all OEM devices.
- Log fault information/details as appropriate.
- Perform software upgrades of devices.
- Escalate complex repairs/faults to the appropriate parties.
- Perform quality checks on products and accessories before returning to customers.
- Observe safety precautions in systems maintenance and repairs.
- Understand and administer warranty programs of OEMs.
Knowledge/Skills/Ability:
- Troubleshooting and fixing of all popular OEM products; Nokia, Samsung, Blackberry, LG, HTC, Motorola, Apple, Sony etc.
- Advanced knowledge of CDMA, GSM and other relevant phone technologies.
- Appreciation and working knowledge of Microsoft Office tools.
- Basic appreciation of relevant measuring instruments.
- Problem solving and trouble shooting skills.Customer focus disposition.C
- Communication and interpersonal skills.
- Time management and organization skills.
- Ability to maintain poise under pressure.
- Result oriented and quality focused disposition
REQUIREMENTS
Education and Experience:
- A first degree or Diploma in any Technical/Engineering or related discipline.
- 3 years’ experience in the electronic equipment/technical function of a telecoms company.
- Proficiency in MS Office applications.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read, analyze, and interpret the most complex documents.
Method of Application
Interested and qualified candidates should APPLY HERE
Job Title: Customer Care & Telemarketing Officer
Location: Lagos
Job Summary:
Serve customers by providing product and service information; resolving product and service problems.
Key Responsibilities:
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Promise prompt feedback to customers on service delivery promise.
- Follow-up on customers who promised to make purchases to ensure that the actual purchases actually happen.
- Make & receive a minimum of 60 calls in a day.
- Efficiently document customers’ information, enquiries, complaints and actions taken to resolve issues and hence send daily call log to the Sales & Marketing Manager copying the MD.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience.
Knowledge/Skills/Ability:
- Excellent communication skills – Verbal & Written.
- Time Management skills.
- Strong customer orientation.
- Strong telephone etiquette.
- Problem solving skills.
- Multitasking skills.
- Sound product knowledge.
REQUIREMENTS
Education & Experience:
- Bachelor’s degree in any relevant discipline.
- Minimum 3 years working experience in a customer service position preferably in the telecom industry
- Proficiency in MS Office applications.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read, analyze, and interpret the most complex documents.
Method of Application
Interested and qualified candidates should APPLY HERE
Job Title: Lead B2B & Strategic Marketing
Location: Lagos
Job Summary: Responsible for building and promoting Best Mobile’s businesses in close partnership with Executive Management by providing sound, innovative, strategic leadership and initiatives.
Key Responsibilities:
- Work in close partnership with Management to identify potential new business opportunities, and develop plans and action steps to secure such business, both on a local and regional basis.
- Provide strong leadership to the company’s business development team.
- Ensure positive ROI on marketing expenditure by achieving incremental sales in each month equal to or above marketing expenses in prior month.
- Support the development and implementation of marketing plans and brand strategies across the organization.
- Develop specific promotional activities for the business units.
- Develop and track metrics for all marketing programs and activities.
- Help in maintaining brand integrity across product lines, and all other internal and external communication platforms
- Exploit business intelligence and competitor analysis, utilizing market trends to maintain brand leadership position.
- Support and manage marketing events follow-up.
- Co-ordinate creation of marketing materials including brochures, presentations, newsletters etc.
- Prepare and co-ordinate content marketing activities.
Knowledge/Skills/Ability:
- Proficiency in Microsoft Excel, Word, PowerPoint
- Communication Skill (Written & Oral)
- Presentation Skills
- Industry Experience
- Leadership Skill
- People Management skill
- Information gathering
- Modern Marketing trends
- Reporting and presentation skills,
- Time management skill
- Drive sales and profitability
- Experience in developing market strategies
- Excellent analytical skills
- Sound expertise in development process and product marketing
- Effective listening skill
- Creative Skill
- Analytical thinking
- Good networking skills
- Professional knowledge
- Marketing Promotions and Campaign Strategies
REQUIREMENTS
Minimum Qualification/Experience:
- A relevant degree in a marketing related discipline. MBA preferred.
- 7-8 years of marketing experience, with at least 5 years of telecommunication experience.
- At least 3 years of supervisory experience.
- Proficiency in MS Office applications.
- Product launch and business development experience required.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read, analyze, and interpret the most complex documents.
Method of Application
Interested and qualified candidates should APPLY HERE
Job Title: Customer Sales Clerk
Location: Lagos
Job Summary: Processes customer payments, including other cash management and recording.
Key Responsibilities:
- Receives products selected by customer.
- Totals price and price on products/services purchased by customer using the company’s payment software.
- Accepts payment and makes change for customers.
- Bags products for customers.
- Records amount of cash in register at the end of shift.
- May calculate sales discount to determine price.
- Tags prices on products.
Knowledge/Skills/Ability:
- Effective verbal communication skills.
- Strong numerical skills.
- Accuracy & Attentive to details.
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Problem solving and trouble shooting skills
REQUIREMENTS
Education and Experience:
- Ordinary National Diploma in Accounting.
- 1-2 years sales clerk experience from a reputable organization.
- Proficiency in MS Office applications.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read, analyze, and interpret the most complex documents.
Method of Application
Interested and qualified candidates should APPLY HERE
Application Deadline
Not Specified
