Showing posts with label Nokia Recruitment. Show all posts
Showing posts with label Nokia Recruitment. Show all posts

Tuesday, November 8, 2016

Radio Solutions Manager at Nokia Limited

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Job Title: Radio Solutions Manager – Nigeria


Description


  • As a Regional RA SSM, your task will be to increase sales through a close relationship with customers decision makers and proactively promote Nokia Networks’ Radio Access solutions, products and services.  

  • To increase sales and pro-actively promote business solutions including technology, products, services to a dedicated customer, identifying opportunities and suggest business solutions after identifying and qualifying customer requirements

Responsibilities


  • Sales and marketing support via wide technical system level expertise, deep business understanding and line management. 

  • A source of expertise in general selling/marketing and system solutions knowledge. 

  • Contributing to relationship management. 

  • Developing long-term partnerships with key clients. 

  • Creating long-term business development plans and positioning of technology strategy, solutions and products to match with customer needs. 

  • Leading technology marketing activities towards customer, influencing customers to appreciate benefits of Nokia offerings over competition.

  • Understands customer environment and needs and identifies related Nokia Business opportunities

  • Builds and supports customer relations 

  • Within BU/BU sales team, promote and position Nokia as tier 1 supplier, preferred solution partner and strategic partner

  • Sales support regionally including solution selling, value argumentation, responding to technical part of tenders

  • Performs bid management activities, leading technical streams as agreed

  • Provides product / solution configurations and related IRP pricing data, including creation of SW Monitoring Invoicing data

  • when applicable (usage of SSM pricing sheet)

  • Can act as solution owner for cases falling in own scope

  • Provides solution case learning to global knowledge management repository

Requirements 


  • Customer Business Understanding

  • Relationship Management

  • Consultative Selling

  • Customer Business Case Creation

  • Solution Creation

  • Customer Pricing

  • Sales Presentation

  • Bid Management

  • Broad or Profound Knowledge on Nokia Products & Technologies

  • Credibility at the customer

  • Proactive team player

  • Performs with minimum supervision

Location: Abuja


Closing Date
Not Specified


APPLY HERE




Jobs in Nigeria




Radio Solutions Manager at Nokia Limited

Monday, October 24, 2016

Latest Jobs at Best Mobile (Graduate and Exp.Job) [8 positions]


Best Mobile is a world-class mobile phones and mobile devices sales and services retail store, a one-stop shop for everything mobile! We offer the latest and best quality products in mobile devices and technology from the leading manufacturers in the world – Nokia, Samsung, Blackberry, HTC, Apple, Sony, Tecno, LG, HP, Dell, ASUS, and lots more.


Job Title: Creative & Graphics Specialist
Location: Lagos


Job Summary:
Determine the best ways to visually represent the company’s identity online.
Development of high-level concepts for design projects.


Key Responsibilities:


  • Lead creative sessions for project kick-offs.

  • Manage multiple design projects from concept development through to completion.

  • Develop creative programs and design concepts that meet the business objectives of the company and that advance the company’s brand strategy.

  • Establish creative direction for the entire line of online services and programs.

  • Supervise and inspire the creative team of vendor partners; generate multiple concepts for a campaign or project.

  • Work with internal teams to generate ideas for pitching and proposals.

  • Provide quality control over concepts and projects.

  • Liaising with external printers on a regular basis to ensure deadlines are met and material is printed to the highest quality.

  • Regularly updating the designs and aesthetics of all Best Mobile locations including the stores, website, physical merchandizing and business materials, etc. with the objective of ensuring sustained freshness and excitement level of the Best Mobile brand in all customer touch points.

Knowledge/Skills/Ability:


  • Must possess a thorough understanding of interactive communications and delivery systems, processes, and user interface design as well as industry best practices.

  • Knowledge of layouts, graphic fundamentals, typography & limitations of the web; must understand Flash and have the ability to storyboard or translate ideas to designers and develop innovative motion graphics solutions.

  • A strong working knowledge of experience design, brand development, interactive commerce and creative process.

  • Print and web design capabilities: must know how to work in both media for integrated campaigns.

  • Ability to make evaluative judgments.

  • Ability to communicate effectively, both orally and in writing.

  • Passion, Integrity, and Energy!

REQUIREMENT


Minimum Qualification/Experience:


  • Undergraduate degree in Fine Arts or related field.

  • Experience with software such as Photoshop, Illustrator, InDesign & Flash .

  • Experience with Adobe AfterEffects & video editing (a plus) needed for this position.

  • Knowledge of HTML, DHTML CSS, Actionscript & Drupal.

REASONING ABILITY


  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to read, analyze, and interpret the most complex documents.

 


Method of Application
Interested and qualified candidates should APPLY HERE  


 


 


Job Title: Marketing Executive
Location: Lagos


Job Summary: Manages and controls the relationship between the company’s products and the target audience. Matches company’s business with customers’ needs. Promotes products and services to interested customers using all channels both direct and indirect channels.


Key Responsibilities:


  • Communicating company’s product offerings to target audiences thus achieving the sales target as dictated by the company’s management.

  • Managing customer relationships.

  • Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.

  • Producing an accurate summary of total spend at the end of a marketing campaign.

  • Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.

  • Managing/safe keep of company’s marketing materials, including leaflets, posters, fliers, newsletters, e-newsletters etc.

  • Managing and maintaining the department documents through appropriate filing of documents

  • Liaising with designers and printers and providing prompt feedback to management.

  • Participating in the planning and implementation of effective distribution of marketing materials.

  • Maintaining and updating customer databases.

  • Participating in planning and attending events such as conferences, seminars, receptions and exhibitions

  • Participating in market research exercise, for example using customer questionnaires and focus groups to achieve set objectives of the research

  • Supporting the Marketing Manager and other colleagues in the department as may be required for the smooth operations of the department

Knowledge/Skills/Ability:


  • Excellent communication skills (Oral & Written)

  • Strong presentation and organizational skills.

  • Numerical skills.

  • Strong negotiation & Interpersonal skills.

  • Strong selling skills.

  • Creative approach to new campaigns.

  • Drive and determination.

  • A high standard of computer literacy.

  • Problem solving and trouble shooting skills.

REQUIREMENTS
Education and Experience:


  • A relevant degree in any discipline.

  • One year working experience in a marketing role within a reputable organization.

  • Proficiency in MS Office applications.

REASONING ABILITY


  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to read, analyze, and interpret the most complex documents.

Method of Application
Interested and qualified candidates should APPLY HERE  


 


 


Job Title: Customer Sales Team Lead
Location: Lagos


Job Summary:


  • Implement a sales plan, co-ordinate and control the activities of the customer sales team to maintain, enhance customer relationships and meet organizational & operational objectives.

  • Interact and approach customers with the aim of making a sale. Provide and process information in response to their inquiries, concerns and requests about products and services.

  • The position provides operational direction for daily store operations and activities, to grow revenue, drive standards of excellence, and maintain established processes to ensure outstanding customer sales service.

Key Responsibilities:


  • Define and communicate customer sales standards.

  • Oversee the achievement and maintenance of agreed customer service levels and standards.

  • Direct the daily operations of the customer sales team.

  • Plan, prioritize and distribute work tasks to ensure proper functioning of the team.

  • Ensure the necessary resources and tools are available for quality customer sales/service delivery.

  • Listening to customer requirements and presenting appropriately to make a sale.

  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.

  • Manage customer interactions including the following: review customer complaints, handle complex and escalated customer sales issues and track customer complaint resolution and ensure completion within defined SLA.

  • Monitor accuracy of reporting and data base information.

  • Identify and implement strategies to improve quality of sales, service, productivity and profitability.

  • Opens customer accounts by recording account information.

  • Maintains customer records by updating account information.

  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

  • Conduct regular general store housekeeping to ensure store is clean and tidy.

  • Prepares product or service reports by collecting and analyzing customer information.

  • Liase with company management to support and implement growth strategies.

  • Co-ordinate and manage customer service projects and initiatives.

  • Assign service orders to technicians and ensure a first in/first out workflow.

  • Ensure all orders are properly documented and released for pick-up.

  • Responsible for preparation of work schedules.

  • Evaluate and manage performance of staff.

  • Identify and address staff training and coaching needs.

Knowledge/Skills/Ability:


  • Deep knowledge of OEM products.

  • Effective verbal communication skills.

  • Interpersonal skills with people at all levels.

  • Ability to ensure that the highest standard of quality in customer sales is achieved.

  • Customer service focus.

  • Supervisory skills.

  • Problem analysis & solving.

  • Decision making skills.

  • Planning and organizing capability.

  • Flexibility.

  • Presentation skills.

  • Stress tolerance.

  • Problem solving and trouble shooting skills.

REQUIREMENTS
Education and Experience:


  • A relevant Bachelor’s degree (Professional Qualification will be an added advantage)

  • 3-4 years customer sales experience in a reputable organization.

  • In-depth knowledge of customer sales/service principles and practices.

  • Proficiency in MS Office applications.

REASONING ABILITY


  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to read, analyze, and interpret the most complex documents.

 


Method of Application
Interested and qualified candidates should APPLY HERE 


 


 


Job Title: Customer Sales Advisor
Location: Lagos


Job Summary: Interact and approach customers with the aim of making a sale, provide and process information in response to their inquiries, concerns and requests about products and services.


Key Responsibilities:


  • Listening to customer requirements and presenting appropriately to make a sale.

  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.

  • Keep records of customer interactions and transactions.

  • Record details of inquiries, comments and complaints and record details of actions taken.

  • Respond promptly to customer inquiries and resolve customers complaints.

  • Obtain and evaluate all relevant information to handle product and service inquiries.

  • Provide pricing and delivery information.

  • Attract potential customers by answering product and service questions: suggesting information about other products and services.

  • Open customer account by recording account information.

  • Maintain customer records by updating account information.

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.

  • Conduct regular general store housekeeping to ensure store is clean and tidy.

  • Prepare product or service reports by collecting and analyzing customer information.

  • Contribute to team efforts by accomplishing related results as needed.

  • Carry out all activities as assigned by the Customer Sales Team Lead.

Knowledge/Skills/Ability:


  • Ability to use one’s initiative and as a member of a team.

  • Effective verbal communication skills.

  • Strong interpersonal skills.

  • Self-driven and result oriented.

  • Sound product knowledge.

  • Strong telephone etiquette

REQUIREMENTS
Education and Experience:


  • A relevant degree in any discipline

  • One year working experience in a customer service role within a reputable organization.

  • Proficiency in MS Office applications.

REASONING ABILITY


  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to read, analyze, and interpret the most complex documents.

 


Method of Application
Interested and qualified candidates should APPLY HERE  


 


 


Job Title: Technical Support Officer
Location: Lagos


 Job Summary: Perform testing, maintenance and repair of telecommunication/electronic products and accessories.


Key Responsibilities:


  • Perform trouble shooting to identify root cause of faults for all OEM devices.

  • Repair faults identified on customer’s devices/accessories for all OEM devices.

  • Log fault information/details as appropriate.

  • Perform software upgrades of devices.

  • Escalate complex repairs/faults to the appropriate parties.

  • Perform quality checks on products and accessories before returning to customers.

  • Observe safety precautions in systems maintenance and repairs.

  • Understand and administer warranty programs of OEMs.

Knowledge/Skills/Ability:


  • Troubleshooting and fixing of all popular OEM products; Nokia, Samsung, Blackberry, LG, HTC, Motorola, Apple, Sony etc.

  • Advanced knowledge of CDMA, GSM and other relevant phone technologies.

  • Appreciation and working knowledge of Microsoft Office tools.

  • Basic appreciation of relevant measuring instruments.

  • Problem solving and trouble shooting skills.Customer focus disposition.C

  • Communication and interpersonal skills.

  • Time management and organization skills.

  • Ability to maintain poise under pressure.

  • Result oriented and quality focused disposition

REQUIREMENTS
Education and Experience:


  • A first degree or Diploma in any Technical/Engineering or related discipline.

  • 3 years’ experience in the electronic equipment/technical function of a telecoms company.

  • Proficiency in MS Office applications.

REASONING ABILITY


  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to read, analyze, and interpret the most complex documents.

Method of Application
Interested and qualified candidates should APPLY HERE


 


 


Job Title: Customer Care & Telemarketing Officer
Location: Lagos


Job Summary:
Serve customers by providing product and service information; resolving product and service problems.


Key Responsibilities:


  • Attract potential customers by answering product and service questions; suggesting information about other products and services.

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.

  • Prepare product or service reports by collecting and analyzing customer information.

  • Promise prompt feedback to customers on service delivery promise.

  • Follow-up on customers who promised to make purchases to ensure that the actual purchases actually happen.

  • Make & receive a minimum of 60 calls in a day.

  • Efficiently document customers’ information, enquiries, complaints and actions taken to resolve issues and hence send daily call log to the Sales & Marketing Manager copying the MD.

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience.

Knowledge/Skills/Ability:


  • Excellent communication skills – Verbal & Written.

  • Time Management skills.

  • Strong customer orientation.

  • Strong telephone etiquette.

  • Problem solving skills.

  • Multitasking skills.

  • Sound product knowledge.

REQUIREMENTS
Education & Experience:


  • Bachelor’s degree in any relevant discipline.

  • Minimum 3 years working experience in a customer service position preferably in the telecom industry

  • Proficiency in MS Office applications.

REASONING ABILITY


  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to read, analyze, and interpret the most complex documents.

Method of Application
Interested and qualified candidates should APPLY HERE 


 


 


Job Title: Lead B2B & Strategic Marketing
Location: Lagos


Job Summary: Responsible for building and promoting Best Mobile’s businesses in close partnership with Executive Management by providing sound, innovative, strategic leadership and initiatives.


Key Responsibilities:


  • Work in close partnership with Management to identify potential new business opportunities, and develop plans and action steps to secure such business, both on a local and regional basis.

  • Provide strong leadership to the company’s business development team.

  • Ensure positive ROI on marketing expenditure by achieving incremental sales in each month equal to or above marketing expenses in prior month.

  • Support the development and implementation of marketing plans and brand strategies across the organization.

  • Develop specific promotional activities for the business units.

  • Develop and track metrics for all marketing programs and activities.

  • Help in maintaining brand integrity across product lines, and all other internal and external communication platforms

  • Exploit business intelligence and competitor analysis, utilizing market trends to maintain brand leadership position.

  • Support and manage marketing events follow-up.

  • Co-ordinate creation of marketing materials including brochures, presentations, newsletters etc.

  • Prepare and co-ordinate content marketing activities.

Knowledge/Skills/Ability:


  • Proficiency in Microsoft Excel, Word, PowerPoint

  • Communication Skill (Written & Oral)

  • Presentation Skills

  • Industry Experience

  • Leadership Skill

  • People Management skill

  • Information gathering

  • Modern Marketing trends

  • Reporting and presentation skills,

  • Time management skill

  • Drive sales and profitability

  • Experience in developing market strategies

  • Excellent analytical skills

  • Sound expertise in development process and product marketing

  • Effective listening skill

  • Creative Skill

  • Analytical thinking

  • Good networking skills

  • Professional knowledge

  • Marketing Promotions and Campaign Strategies

REQUIREMENTS
Minimum Qualification/Experience:


  • A relevant degree in a marketing related discipline. MBA preferred.

  • 7-8 years of marketing experience, with at least 5 years of telecommunication experience.

  • At least 3 years of supervisory experience.

  • Proficiency in MS Office applications.

  • Product launch and business development experience required.

REASONING ABILITY


  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to read, analyze, and interpret the most complex documents.

Method of Application 
Interested and qualified candidates should APPLY HERE  


 


 


 


Job Title: Customer Sales Clerk
Location: Lagos


Job Summary: Processes customer payments, including other cash management and recording.


Key Responsibilities:


  • Receives products selected by customer.

  • Totals price and price on products/services purchased by customer using the company’s payment software.

  • Accepts payment and makes change for customers.

  • Bags products for customers.

  • Records amount of cash in register at the end of shift.

  • May calculate sales discount to determine price.

  • Tags prices on products.

Knowledge/Skills/Ability:


  • Effective verbal communication skills.

  • Strong numerical skills.

  • Accuracy & Attentive to details.

  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

  • Problem solving and trouble shooting skills

REQUIREMENTS
Education and Experience:


  • Ordinary National Diploma in Accounting.

  • 1-2 years sales clerk experience from a reputable organization.

  • Proficiency in MS Office applications.

REASONING ABILITY


  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to read, analyze, and interpret the most complex documents.

Method of Application
Interested and qualified candidates should APPLY HERE   


 


 


Application Deadline
Not Specified





Latest Jobs at Best Mobile (Graduate and Exp.Job) [8 positions]

Marketing Executive at Best Mobile

Best Mobile is a world-class mobile phones and mobile devices sales and services retail store, a one-stop shop for everything mobile! We offer the latest and best quality products in mobile devices and technology from the leading manufacturers in the world – Nokia, Samsung, Blackberry, HTC, Apple, Sony, Tecno, LG, HP, Dell, ASUS, and lots more.


Job Title: Marketing Executive


Description


  • Manages and controls the relationship between the company’s products and the target audience. Matches company’s business with customers’ needs.

  • Promotes products and services to interested customers using all channels both direct and indirect channels.

Responsibilities


  • Communicating company’s product offerings to target audiences thus achieving the sales target as dictated by the company’s management.

  • Managing customer relationships.

  • Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.

  • Producing an accurate summary of total spend at the end of a marketing campaign.

  • Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.

  • Managing/safe keep of company’s marketing materials, including leaflets, posters, fliers, newsletters, e-newsletters etc.

  • Managing and maintaining the department documents through appropriate filing of documents

  • Liaising with designers and printers and providing prompt feedback to management.

  • Participating in the planning and implementation of effective distribution of marketing materials.

  • Maintaining and updating customer databases.

  • Participating in planning and attending events such as conferences, seminars, receptions and exhibitions

  • Participating in market research exercise, for example using customer questionnaires and focus groups to achieve set objectives of the research

  • Supporting the Marketing Manager and other colleagues in the department as may be required for the smooth operations of the department

Knowledge and Skills


  • Excellent communication skills (Oral & Written)

  • Strong presentation and organizational skills.

  • Numerical skills.

  • Strong negotiation & Interpersonal skills.

  • Strong selling skills.

  • Creative approach to new campaigns.

  • Drive and determination.

  • A high standard of computer literacy.

  • Problem solving and trouble shooting skills.

Requirements


  • A relevant degree in any discipline.

  • One year working experience in a marketing role within a reputable organization.

  • Proficiency in MS Office applications.

Reasoning Ability:


  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to read, analyze, and interpret the most complex documents.

Location: Lagos

Closing Date
Not Specified.

APPLY HERE 




Jobs in Nigeria




Marketing Executive at Best Mobile

Wednesday, October 5, 2016

Job Opening at Nokia Nigeria


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.  Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.


Nokia is recruiting to fill the position of:


Job Title: Operations Director
Location: Abuja

General Purpose


  • Independently manage projects with high risk and complexity ensuring good profitability and quality.

  • Ensure customer satisfaction with delivery and implementation of services.

  • Has overall profit and loss responsibility for the project.

Main Responsibility Area


  • Manages projects ensuring good profitability by efficient cost controlling and resource management.

  • Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers.

  • Plans and manages internal and external resources. Is responsible for internal and external project reporting.

  • Represents the customer’s requirements back to NSN/account team to anticipate new business opportunities.

  • Provides leadership and manages large project teams effectively.

  • Acts as primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship.

Position Description
Network Operations Business Manager has end to end accountability for Operational Delivery Projects with attributes:


  • Project Type: B

  • Annual Business volume >€12M

  • Risk: High or lower

  • Strategic Impact: Medium to High

  • Project Phase: All

  • Project Duration Unlimited

  • Operational Impact: High

Mission:


  • Accountable for delivering the entire scope of customer operational delivery and products and services – to the customer within the assigned area of responsibility.

  • Main responsibilities on E2E planning and management of financial and operational performance.

  • Ensures operational management based on Operations & Business management principles and in full alignment with NSN MoO and applicable BL guidelines

Summary of key activities:


  • Customer Relationship Management

  • Managing financial and non-financial Performance

  • Updating of the Operational Set-up/Transition and Transformation Plans

  • Risk Management

  • Key Stakeholder Management(CT , MS BL , Procurement )

  • Leading the Network Operations Team

  • Contribution to Service Business/Solution Creation

  • Operational Management Planning

  • Monitoring and Controlling Operational Execution

Position Requirements


  • The candidate should have a minimum of a university degree in Telecommunications, Computer Science or equivalent experience in technical or business fields.

  • A minimum of 10+ year’s network operations experience in both fixed and mobile networks in multiple international environments.

  • 2-3 years of sales support experience in managed service including value based argumentation and operations cost modeling.

  • Due diligence experience covering at least a due diligence study of a large operator would be a good value add.

  • At least 3-5 year with prior experience on managing large international Operations . 10 years management experience managing teams of more than 30 subordinates. Past experience in managing and being responsible budgets in excess of R100mil both cost control and profitability.

 


 


Application Deadline
Not Specified 


 


How to Apply
Interested and qualified candidates should apply below





Job Opening at Nokia Nigeria