Latest Job Opportunities at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce

monthly free SMS and first to introduce monthly airtime bonus.

A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.

In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.

Position: Senior Manager: Regional Operation

Job Purpose

• To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria  business objectives and targets


• To support the development of line reports, including individual performance management, assessment, development courses, on the job training and individual coaching for the team.


• To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement

Key Accountabilities

Business Objectives

• To ensure Airtel Nigeria meets  required targets, budgets and SLA/KPI performance criteria within defined area of scope, so as to meet their strategic business needs


• Use excellent stakeholder and vendor management skills to ensure effective and efficient delivery of requirements in a      commercial and politicized environment.


• Lead by example and secure usage of global process, methods and tools


• Ensure department exercise appropriate cost controls for cost center and that it is delivery best value


• Measure, evaluate and improve the performance of the Regional Operations Team


• To ensure the Network Operations delivery strategy meets the immediate and long term scalability and performance goals of the business within Airtel Nigeria


• Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.

People Management

• Conduct team meetings and 1-2-1 with team members on a regular basis. Interview and recruit staff when required to      deliver the resorting plan for the team


• Responsible for coaching, competence development and line management support of assigned team, including      adherence to performance development & management process in line with business and strategic objectives. Manage performance concerns and implement plans for improvement


• To escalate problems and expected challenges in good time to enable solutions to be implemented. Where not possible, to manage relationships with relevant stakeholders ensuring that messages are clear and transparent and action plans are put in place to mitigate any risk


• To lead by example and promote the Airtel core values and principles. Encourage activities and events to promote teamwork

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

• Bachelor’s degree in Engineering/Science with Minimum of 5 years relevant working experience


• Sound knowledge of Mobile Network O&M


• Analytical and Presentation skills


• Strategic negotiation skills

Relevant Experience

• Considerable experience in a managerial position within the Telecom industry (7 Years Min) – Essential


• Good knowledge GSM Network Operations


• Proven ability to manage large scale technical resources and third parties – Essential


• Experience of working in a highly complex, high availability service environment, serving both internal and multiple      external customers on a significant commercial scale


• Experience of working in matrix managed and multi-project environment with the ability to work effectively at different levels of the organization and network across functions –  Desired

 Other requirements

• To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve      customer service level agreements contributing to the overall Airtel Nigeria  business objectives and targets


• To support the development of line reports, including individual performance management, assessment, development      courses, on the job training and individual coaching for the team


• To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement.

Position: Manager: Passive and Active Partner Governance

Job Purpose

Responsible for Passive and Active Partner Governance, follow up on major escalated failures until resolution, Control the implementation of all job orders that take place within the network, generate daily reports of failures exceeding defined KPI, and follow through on all customer complaints.

Key Accountabilities

Operations

• Validation/Auditing the processes and procedures across strategic partner operations


• Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.


• Supervise software roll-out after first node implementation


• Audit Network configuration to ensure that all the nodes are running with latest software.


• Supervise and conduct acceptance test for all the new nodes to be integrated to the network.


• Leading/Guiding the MS team during hardware and software change implementation.


• Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.


• Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New      Year etc), Bombed/burnt sites restoration.


• Project manages MS transition.


• Provide support for all RAN related issue coming from customer and Customer Service Delivery.


• Provide technical governance with Managed Services partners.


• Follow up on the reported problem.


• Ensure that all the services providers strictly follow the SLA and report any deviation.


• All network changes/configuration are  documented and follow through.


• Provide regular update on the state of the network


• Sign off of all network outages

Prepare and manage the Annual Operating Plans (AOPs) OPEX (Operating Expenditure) for all the active and passive network systems in Airtel Nigeria (Financial)

• Prepare Annual Operating Plan compilation for active requirement  for Airtel Nigeria Networks


• Prepare annual budget for additional spares base on network dimension

 Reporting

• Provide Emergency/Monthly/weekly network reports


• Measure KPIs of the Networks and report  variance

 Supervision

• Monitor Network node availability


• Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

• Bachelor’s degree or HND in Engineering or any related applied science field

Relevant Experience

• At least 5 years Networks Operational experience in GSM environment.


• Technical knowledge on Network Elements (Switching Systems, RAN, MPBN and SIGTRAN)


• Basic troubleshooting skills on Network Elements.


• Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.

 Other requirements

• Good Team spirit.


• Action oriented.


• Attention to details.


• Accuracy


• Personally motivated.


• Proactive spirit


• Getting it right the first time.

Position: Manager: International POP and Satellite Enterprise​

Job Purpose

Control, Manage and Support day to day operations and maintenance of the international traffic, satellite traffic and enterprise network to ensure optimum transmission network availability, excellent customer experience, delivering operational excellence with most cost optimized model in the world.

Key Accountabilities

Day to day management of all Network Operations & Maintenance Strategic Partners (SPs) to deliver optimal availability and perpetual quality (Customer)

• Review of Low level connectivity Solution Design for each international traffic, Satellite design and Enterprise customer for best uptime


• Delivery of IPLC leases lines for Enterprise team by coordinating with Submarine providers.


• Cross connection coordination for new international or domestic lease lines with partners to do provisioning in time.


• Day to day Escalation handling of Uptime Monitoring


• Day to day troubleshooting with partners for quick resolution of enterprise complaints, international traffic complains as enterprise team do not have anybody for transmission operations.


• Change management for all the transmission related network upgrades.


• Design of future plan for preventing reoccurrence

• Drafting,owning and implementing the international traffic, satellite traffic and enterprise traffic in accordance with the preventive maintenance & Escalation procedures.


• Periodic audit of all international traffic, enterprise traffic and satellite domains


• Spares management to ensure availability of both critical and non-critical spares


• OEM and MS partners Service Provider Service Level Agreement management


• Incidence management recommendation follow up of downtime/issues


• Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery  and IT teams


• Ensure all regional Requirements and deliverables of international and enterprise traffic Operations and Maintenance are met.

Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)

• Create and Ensure adherence to Governance Model.


• Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points


• Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all international and local MS partners and Transmission SPs services


• Institute service level agreement measurement methodology to ensure all Transmission SPs are accurately measured, rewarded and penalized accordingly.

Regulatory Compliance

• Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.

 Partner & Contract Management

• Ensure all processes for effective management of Partners.


• Identify processes that will continually improve efficiency of delivery of Key Performance Indicators

 Build a capable and motivated team at Airtel to create a high performance team environment

• Recruit the right talent in consultation with function head, as per defined recruitment guidelines


• Develop and motivate team members through structured training and on the job coaching


• Establish performance expectations and regularly review individual performance


• Recommend appropriate rewards and recognition

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

• Bachelor of Electrical /Electronic Engineering, Computer Science or Telecoms Engineering (Master’s Degree in Engineering a plus)


• Sound knowledge of Mobile Network O&M


• Analytical and Presentation skills


• Strategic negotiation skills

Relevant Experience

• 5 -7 years of varied experience in operation and maintenance in the Telecom industry


• 4-6 years managerial experience in a GSM/mobile company


• With at least 3 – 5 years hands on experience in various international traffic routing.


• Enterprise traffic and satellite operations

Other requirements

• Tactical disposition in decision making and managing resources


• Logical decision making abilities


• Flexible and dedicated


• Ability to innovate and deliver value to business 


• Ability to manage an outsourcing partner to effectively deliver on service level agreements


• Ability to motivate and lead both internal and external partners


• Impeccable integrity and character


• Go-getter


• Communication Skills


•  Cost, process and automation Innovation

Position: Manager – Transport Network Assurance

Job Purpose

Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC). The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance

Key Accountabilities

Network Assurance – Transmission (Fiber/Microwave/MPLS/VSAT)

• NOC Alarm handling for active elements and monitoring partner 


• Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix


• Assurance of parameter data/change requests for active


• Track and record service assurance impacting outages


• Trigger Service Assurance sign-off


• Follow through to ensure completion of Service Assurance sign-off


• Interface with different Network domains to ensure tracking of Service Assurance impacting outages

 Assurance Reports for both (Active & Passive) elements within Transmission

• Ensure timely reporting from partner NOC as per contractual and agreed timeline


• Follow through for on-demand assurance reports 


• Generation of reports to measure, analyze and improve NOC management process

 End-to-End change control across Transport network

• Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

 3rd Party Follow up

• Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

 Coordination between Manage Service Partner NOC

• Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

 Governance

• Drive daily outage sign-off between active and passive partners


• Partner NOC KPI monitoring and sign-off


• Develop updated Quality Assurance methodologies using in-house or external resources


• Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation


• Audits across all Transport network viz: Fiber/Microwave/MPLS/VSAT etc.


• Conducts regular and ad-hoc check for Transmission configurations

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

• Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )


• knowledge of Mobile Network Transmission Operations (Fault and Configuration Management)


• Vendor Management


• Project Management


• Network Audit and functionality testing


• Business analysis


• Analytical, Statistical and Presentation skills


• Sound MS Excel skill


• Knowledge of Assurance managements systems/tools/support systems

Relevant Experience

• Minimum 7 years’ experience in a GSM/Mobile company


• Minimum 6 years hands-on Transmission Operations & Maintenance experience in Telecom


• Minimum 2 years Vendor Management experience


• Minimum 4 years Transmission Operation Assurance experience

 Other requirements

• Attention to details


• Good negotiator


• Integrity


• Innovative


• Analytic


• Multi-tasking


• Professionalism

Position: Senior Manager – Network Assurance

Job Purpose

Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC). The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Key Accountabilities

BSS/Transmission/Core

• Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner 


• Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix


• Assurance of parameter data/change requests for active


• Track and record service assurance impacting outages


• Trigger Service Assurance sign-off


• Follow through to ensure completion of Service Assurance sign-off


• Interface with different Network domains to ensure tracking of Service Assurance impacting outages

 Assurance Reports for both (Active & Passive) elements within BSS/Transmission/Core

• Ensure timely reporting from partner NOC as per contractual and agreed timeline


• Follow through for on-demand assurance reports 


• Generation of reports to measure, analyze and improve NOC management process

Management of Change end-to-end

• Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

3rd Party Follow up

• Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

 Coordination between TowerCo and Manage Service Partner NOC

• Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

Governance

• Drive daily outage sign-off between active and passive partners


• Partner NOC KPI monitoring and sign-off


• Develop updated Quality Assurance methodologies using in-house or external resources


• Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation


• Audits all network elements (NEs) current DBs (i.e. MSC/MSS, MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively


• Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product service

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

• Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )


• Expert on Mobile Network Operations Assurance (BSS/Transmission/Core)


• Vendor Management


• Project Management


• Network Audit and functionality testing


• Business analysis


• Analytical, Statistical and Presentation skills


• Sound MS Excel skill


• Knowledge of Performance managements systems/tools/support systems

 Relevant Experience

• Minimum 10 years’ experience in a GSM/Mobile company


• Minimum 6 years Network Operations Assurance in Telecom


• Minimum 3 Vendor Management experience


• Minimum 4 years BSS/Transmission experience


• Minimum 5 years Network Assurance experience

 Other requirements

• Attention to details


• Good negotiator


• Integrity


• Innovative


• Analytic


• Multi-tasking


• Professionalism

Position: Manager – Core Network Assurance​

Job Purpose

Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC).The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Key Accountabilities

Core (CS/PS)

• Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner 


• Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix


• Assurance of parameter data/change requests for active


• Track and record service assurance impacting outages


• Trigger Service Assurance sign-off


• Follow through to ensure completion of Service Assurance sign-off


• Interface with different Network domains to ensure tracking of Service Assurance impacting outages

 Assurance Reports for both (Active & Passive) elements within Core

• Ensure timely reporting from partner NOC as per contractual and agreed timeline


• Follow through for on-demand assurance reports 


• Generation of reports to measure, analyze and improve NOC management process

 End-to-End Management of Change Control within Core domain

• Effective management of change requests for Core Network elements by monitoring and ensuring closure of approved change requests as planned.

 3rd Party Follow up

• Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

 Coordination between TowerCo and Manage Service Partner NOC

• Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

 Governance

• Drive daily outage sign-off between active and passive partners


• Partner NOC KPI monitoring and sign-off


• Develop updated Quality Assurance methodologies using in-house or external resources


• Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation


• Audits all network elements (NEs) current DBs (i.e. HLR/TSS/MSC/MSS, MGWs/TGW/SGSN/GGSN etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively


• Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

• Bachelor of Engineering or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )


• Expert on Mobile Network Core Operations (Fault and Configuration Management)


• Vendor Management


• Project Management


• Network Audit and functionality testing


• Business analysis


• Analytical, Statistical and Presentation skills


• Sound MS Excel skill


• Knowledge of Core Network Assurance Managements systems/tools/support systems

Relevant Experience

• Minimum 7 years’ experience in a GSM/Mobile company


• Minimum 6 years Core Network Operations & Maintenance in Telecom


• Minimum 3 Vendor Management experience


• Minimum 4 years Core Operation Assurance experience

Requirements

• Attention to details


• Good negotiator


• Integrity


• Innovative


• Analytic


• Multi-tasking


• Professionalism

How to Apply

All qualified candidates should click here to apply online.

Latest Job Opportunities at Airtel Nigeria