MacTay Consulting have been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years.
Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi-cultural knowledge and global delivery resource – whenever required.e driven by the belief that limitations are only a figment of the imagination and with commitment and the right team, anything is possible.
HUMAN RESOURCES BUSINESS PARTNER (HRBP)
DESCRIPTION
The HRBP is expected to deliver proactive and flexible HR services by providing relevant and appropriate HR support to all employees at the company’s clients’ location, while driving best practice and ensuring compliance with all company procedures, documented policies and employment legislation. The HRBP reports directly to the Team Lead with a dotted reporting line to the Sector Head.
The role accountabilities include the following;
Relationship Management
Improve client service experience, create engaged clients and facilitate relationship growth
Attend regular client meetings to stay a— of all key developments concerning the account and to gather knowledge that could assist in developing and growing the account
Conduct clients and employee satisfaction surveys to ensure optimal satisfaction at all times
Take ownership of client issues and follow problems through to resolution
Deploy strategies focused towards resolving employee and client issues within 48hrs
Keep accurate records and document clients actions and discussions
Business Growth
Expand business Growth with existing clients
Referrals: Liaise with Business Development department to win more Clients
Identify new outsourcing initiatives
HRBP Supervision
Manage all clients SLA’s
Grow existing account
Manage employee data base
Resolve all employees and clients queries
Customer Satisfaction
Conduct on-boarding session
Organize Village meetings with all employees
Generate and collate qualified candidates database
Recruitment
Analyze training needs in conjunction with departmental managers
Verify and submit invoices
Advise on staff entries and exits
Establish relationships with all key contacts
Enroll all employees on the Medical and Pension Scheme
Presentation and reporting of activities in various Client locations
Advise on all statutory benefits
Work closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures
Payslip distribution
Implementation of SLA’s/Compliance
Collate and Maintain employee data base
Implement disciplinary procedures
Liaise with all Service Providers to ensure a high level of customer satisfaction
Ensure all Statutory benefits are remitted as at when due (Pensions, NSITF, NHF, Insurance, etc.)
Distribution of Offer and Disengagement Letters
Build a Strong internal relationship and serves as a central point for all HR compliance issues
Develop Disciplinary procedures
Payroll Management
End to end processing of company payrolls (weekly or monthly).
Maintenance of payroll and leave planning system.
Updating and maintaining payroll records.
Liaising with HRPB’s and management on payroll related queries.
Maintaining leave, sickness and overtime reports.
Collate overtime and shift allowances etc.
Generate report to meet internal and statutory obligations.
Payroll administration.
Protect payroll operations by keeping all employee information confidential
Liaise with HR regarding new hires, termination, remuneration and condition of service
Employees compensation coordination
Payslip Generation
Core Values
Generate creative ideas to add value to process, organisation and colleagues
Provide colleague and interdepartmental support
Carrying out functions that would promote integrity to the organisation, colleagues and clients
Ability to do things right the first time Generate
Loving the job and being charged up about going the ‘extra mile’ for the job.
Exhibit the highest levels of excellence in both behaviour and work.
REQUIREMENTS
General Requirements
B.Sc/HND in any social sciences related field
Minimum of one (1) year HR Generalist experience
Minimum of one (1) year Client Servicing experience
Technical Requirements
Knowledge of the Nigerian Labour Law.
Strong Employee Relations Knowledge
Business Needs Analysis
COMPETENCIES
Ability to work in a fast paced, reactive environment.
Excellent communication skills
Excellent organisational skills.
Microsoft Office skills
Excellent persuasion skills
Able to analyse data and resolve issues with practical solutions
Good project management skills
SALES EXECUTIVE
DESCRIPTION
The role of a Sales Executive is to build the business by identifying, selling and promoting the company’s services to prospects as well as maintaining good relationship with existing and future clients. He/ she is also saddled with the responsibility of negotiating contracts with the aim of maximising sales profits.
DUTIES AND RESPONSIBILITIES
Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
Sells company’s services by establishing contact and developing relationships with prospects; recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Provide customers with quotations as well as negotiate the terms of an agreement and close sales.
Identifies service improvements or new services by remaining current on industry trends, market activities, and competitors.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Adequate knowledge of SLA and contract management.
Delivers product demonstrations through presentations with various organizations.
Enters, updates and maintains daily sales activities and client/customer information into Sales database.
Prospects and cold-calls on businesses and organizations
Regularly follows up on inbound leads and sales inquiries
Responds to customer/client inquiries, suggestions, complaints and other details, by phone, onlinevideo conferences and email.
Suggests and implements a closing business strategy relative to sales.
Meeting sales targets.
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representatives of the knowledge, skill, and/ or ability required.
EDUCATIONAL QUALIFICATION AND WORK EXPERIENCE
A minimum of a bachelors’ degree in any business related field is preferred and a minimum of 3 years of marketing experience in a consulting, training or outsourcing firm.
COMPETENCIES
• Excellent presentation and communication skills with proven persuasive power
• Customer focused approach and ability to learn and adapt to needs and changes quickly.
• First-rate computer skills, telephone etiquette and work ethic.
• Self-motivated individual with strong business acumen, good time management and task prioritization skills.
• Proven ability to work under pressure on strict deadlines.
SALES MANAGER
DESCRIPTION
The role of a Sales Manager is to oversee and manage sales of the company’s services within a defined geographic area, province or country as well as to ensure consistent, profitable growth in sales revenues through positive planning, deployment and management of sales personnel. He/she is also responsible for identifying objectives, strategies and action plans to improve short- and long-term sales and earnings.
CORE FUNCTIONS
Collaborates with Head, Strategy and Business Growth in establishing and recommending the most realistic sales goals for the company as well as maximize sales revenues and meet corporate objectives.
Establishes and manages effective programs to compensate, coach, appraise and train sales personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Performs sales activities on all services provide by the company and negotiates sales price and discounts in consultation with Head, Strategy and Business Growth.
Manages personnel and develops sales and sales support staff.
Reviews progress of sales roles throughout the company.
Accurately forecasts annual, quarterly and monthly revenue streams
Develops specific plans to ensure revenue growth in all company’s services.
Provides monthly results assessments of sales staff’s productivity.
Coordinates proper company resources to ensure efficient and stable sales results.
Formulates all sales policies, practices and procedures.
Assists sales personnel in establishing personal contact and rapport with top echelon decision-makers in prospective companies.
Collaborates with Head, Strategy and Business Growth to develop sales strategies to improve market share in all product lines.
Interprets short- and long-term effects on sales strategies in operating profit.
Educates sales team by establishing programs/seminars in the areas of new sales and growth, sales of emerging products and multi-product sales, profitability, improved presentation strategies, competitive strategies, proper use and level of sales support, management of expenses and business/financial issues on contracts.
Collaborates with Head, Strategy and Business Growth to establish and control budgets for sales promotion and trade show expenses.
Reviews expenses and recommends economies.
Adequate knowledge of SLA and contract management
Holds regular meeting with sales staff.
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representatives of the knowledge, skill, and/ or ability required.
EDUCATIONAL QUALIFICATION AND WORK EXPERIENCE
A minimum of a bachelors’ degree in any business related field is preferred and a minimum of 6 years of marketing experience in a consulting, training or outsourcing firm.
COMPETENCIES
Problem-solving and analytical skills to interpret sales performance and market trend information.
Proven ability to motivate, lead and mentor the sales team.
Experience in developing and successfully implementing marketing and sales strategies.
A good working knowledge of Microsoft Office Suite is required.
Excellent oral and written communication and presentation skills.
TO APPLY
Click on Job Title below:
HUMAN RESOURCES BUSINESS PARTNER (HRBP)
Careers at MacTay Group, Tuesday 12, July 2016
No comments:
Post a Comment