Guest Relations Manager at Bradfield Consulting Limited

Bradfield Consulting Limited – Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest

Job Title: Guest Relations Manager

Job Descriptions

• You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience.


• The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.


• Ensure and provide flawless, upscale, professional and high-class guest service experiences


• Analyze customer feedback and provide strategic direction to continuously improve overall rating


• Respond to guests needs and anticipate their unstated ones


• Expect and react promptly to guests’ requirements and inquires


• Actively listen and resolve guests’ complaints


• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)


• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery


• Promote all amenities, conveniences and programs offered


• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to


• Appraise team’s performance and produce reports


• Examine activities logbook, assign tasks appropriately and implement control schedule daily

Qualification

BS degree in Hospitality Management, Business Administration or related field

Skills and Experience

• Good communication skills both written and verbal, with the ability to complete relevant paperwork.


• Planning and organizational skills


• Previous supervisory experience


• At least 5 – 7 years’ experience in the hospitality industry


• Proven working experience as guest relations manager


• Working experience in hospitality


• Adequate knowledge of personalized services principles and processes


• Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques


• Familiarity with industry’s latest trends


• Hands on experience with guest relationship management software

Location
Abuja

Closing Date: Not Specified.

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Guest Relations Manager at Bradfield Consulting Limited