Quality Assurance Specialist at Sage

Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs. Sage began as a small business in the UK 35 years ago and over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy. In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.
We reinvent and simplify business accounting through brilliant technology, working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. As a FTSE 100 business, we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation – not only financially but through the participation of colleagues who are also empowered to give to the causes that matter to them.

Job Title: Quality Assurance Specialist – West Africa

Description

• Project Quality Assurance and Project Management work with other staff within the organisation to determine and establish procedures and quality standards, and monitor these against standard methodology.  


• They are responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance.

Responsibilities

• Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications


• Assessing customer requirements and ensuring that these are met


• Setting customer service standards


• Specifying quality requirements


• Investigating and setting standards for quality and health


• Ensuring that methodology processes comply with standards at all Business Partners


• Working with operating staff to establish procedures, standards, systems and procedures


• Schedule and publish technical- functional audit reports


• Acting as a catalyst for change and improvement in performance/quality


• Recording, analysing and distributing executive information


• Monitoring project performance


• Act as Project Manager both for direct and internal projects

Qualifications

• Project Management Experience (5 years Plus)


• Time Management


• Prioritization of activities


• Manage relationships


• Analytically minded


• Team management


• Conflict resolution skills


• MS Projects


• MS Excel, Word, PowerPoint


• Nice To Have Skills:


• Business Analysis


• Technical skills


• Basic DB experience

Location: Lagos

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Quality Assurance Specialist at Sage