Mines.io: New Position Available At A Financial Services Company

Mines.io offers modern financial services for emerging markets. There are over 3B unbanked consumers in the world without access to formal financial services. Mines.io is a VC-backed startup founded by Stanford CS faculty and PhD grads that is tackling this problem by developing new, mobile-based financial services. Our microfinance platform enables consumers to get non-collateralized loans in minutes, often for the first time in their lives.

We are recruiting to fill the position below:

Job Title: KwikCash Customer Service Agent
Location: Lagos
Job Details

• KwikCash offers instant cash loans to mobile subscribers. We are seeking experienced Customer Care Agents who will be responsible for managing all customer care interactions for this product.

Responsibilities

• You will be required to respond all support sms, call, email enquiries in a timely manner and ensure an excellent customer experience by correctly identifying customer issues and promptly providing resolution including timely escalation of issues to the appropriate support levels.

Job Requirements

• 3 year(s) experience


• Bachelor’s Degree/HND

Desired Courses:

• Computer Science


• Electrical Engineering


• ICT/Internet software Information Technology

Desired Skills:

• Banking


• Basic Computer skills


• Business Etiquette


• Teamwork


• Tech Support


• Troubleshooting


• Written Communications


• Computer systems and networking


• Credit Management


• Customer Relationship Management


• IT Operations Support


• Support

How to Apply
Interested and qualified candidates should:

• Visit www.ratatype.com
  


• Click on “sign up” and enter your full name and email address and complete the sign up process


• Log in with your created credentials


• Click on “Typing Test”


• Click on “Take a Typing Test”


• Click on “Start typing now”


• Once completed, click on your name at the top-right corner of the page


• Click on “certificate” and note the URL at the bottom of your certificate.


• Send an email to: [email protected] with the URL in the body of the email and your CV attached. No introduction letter necessary.

Application Deadline  1st November, 2017.

Mines.io: New Position Available At A Financial Services Company