Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
NIGHT MANAGER
Location: Ikeja, Lagos
Brand: Curio – A Collection by Hilton
JOB DESCRIPTION
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be Doing
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standards
Serve as a point of contact for regular and VIP Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct annual and mid-year Appraisals with Team Members
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Assist other departments, as necessary
JOB REQUIREMENTS
What are we looking for?
Night Managers serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in the hotel industry
Previous experience with Front Office Management Systems
Previous experience with cash handling
LAUNDRY SUPERVISOR
JOB ID: HOT04LWX
LOCATION: Ikeja, Lagos
JOB DESCRIPTION
A Laundry Supervisor is responsible for overseeing laundry department operations to deliver an excellent Guest and Member experience while managing stock ordering and supplier relationships.
What will I be doing?
As a Laundry Supervisor, you are responsible for overseeing laundry department operations to deliver an excellent Guest and Member experience.
As Laundry Supervisor you report to the Housekeeping Manager and will also be required to facilitate weekly stock ordering and liaise with suppliers to ensure best quality products at acceptable costs.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Supervising Laundry Department operations
Manage, train and develop the Laundry team
Ensure that linen and housekeeping supplies are ordered and controlled in line with Business and Events
Control monthly stock levels and complete monthly stock takes, control stock losses to a minimum
Manage weekly stock ordering to ensure par levels are maintained
Raise all purchase orders in line with business forecast and needs and reconciles invoices
Manage customer service issues quickly and effectively
Liaise with suppliers to ensure best quality products at an acceptable cost
Ensure team members adhere to all Health and Safety Regulations
Carry out any other reasonable task set by the Housekeeping Manager
JOB REQUIREMENTS
What are we looking for?
A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
IT proficient
Excellent organisational and planning skills
Accountable and resilient
Good communication skills
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous hotel or leisure sector experience.
Previous experience at Supervisory level.
GUEST RELATIONS SUPERVISOR
LOCATION: Ikeja, Lagos
JOB DESCRIPTION
A Guest Relations Supervisor manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
What will I be Doing
As Guest Relations Supervisor, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Meet, greet and direct Guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Serve as a point of contact for long-stay Guests, ensuring they feel comfortable and can ask advice or information from Guest Relations
Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
Maintain good communication and work relationships in all hotel areas
Maintain staffing levels to meet business demands
Attend all Reception meetings and Executive Lounge Meetings
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
JOB REQUIREMENTS
What are we looking for?
Guest Relations Supervisors serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous managerial experience in a customer service function
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role
A passion for delivering an exceptional level of Guest service
High level of IT proficiency
OUTLET MANAGER
Location: Ikeja, Lagos
Brand: Curio – A Collection by Hilton
JOB DESCRIPTION
A Outlet Manager is responsible for managing Food and Beverage outlet operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
WHAT WILL I BE DOING
As an Outlet Manager, you are responsible for managing F&B operations to deliver an excellent Guest and Member experience.
An Outlet Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage Outlet operations
Maintain exceptional levels of customer service
Recruit, manage, train and develop the F&B team
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines in relation to Food and Payroll
Drive sales to maximize budgeted revenue
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security, fire regulations and all health and safety legislation
JOB REQUIREMENTS
What are we looking for?
An Outlet Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Management and/or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Degree in relevant area
Passion for delivering exceptional levels of guest service
ENGINEERING SUPERVISOR
LOCATION: Ikeja, Lagos
JOB DESCRIPTION
An Engineering Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects.
WHAT WILL I BE DOING
As an Engineering Supervisor, you are responsible for all maintenance issues within the hotel, daily maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience.
An Engineering Supervisor will also be required to coordinate renovation projects and develop emergency programs.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Responsible for maintenance issues within the hotel
Perform daily checks around the hotel
Conduct lift emergency release procedures as required
Diagnose, maintain, and repair mechanical equipment within the hotel
Ensure good relationships are built with internal and external customers
Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
Develop, implement, and direct all emergency programs
Develop, implement and manage energy conservation programs for the property to minimize expenses
Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
Perform special projects and other responsibilities as assigned
Responsible for the health and safety of the hotel
Ensure monthly safety inspections take place and employees are trained accordingly
JOB REQUIREMENTS
What are we looking for?
An Engineering Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Advanced knowledge of building management/engineering
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own
Previous experience in a management role
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid
Vocational training in engineering or similar field
TO APPLY
Click on Job Title below:
NIGHT MANAGER
http://jobs.hilton.com/job/Night-Manager/J3F0PW72ZKVPMY8RS7X
LAUNDRY SUPERVISOR
http://jobs.hilton.com/job/Laundry-Supervisor/J3W11W77YZ7RRMNP92Q
GUEST RELATIONS SUPERVISOR
http://jobs.hilton.com/job/Guest-Relations-Supervisor/J3F5CZ68885PKP64N3Y
OUTLET MANAGER
http://jobs.hilton.com/job/Outlet-Manager/J3G3CK67FGWJJR4Y3VX
ENGINEERING SUPERVISOR
http://jobs.hilton.com/job/Engineering-Supervisor/J3S6326Z2PS85BCSMVG
Job Vacancies at Hilton Worldwide, Thursday 2, November 2017
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