Whyte Cleon Limited is a Human Resource Outsourcing & Management Solutions provider in Nigeria with over 18 years business experience.
SALES & CUSTOMER SERVICE EXECUTIVE
JOB DESCRIPTION
We are looking for an experienced Customer Service Executive to provide excellent customer service and to promote this idea throughout the organization.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
RESPONSIBILITIES
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
REQUIREMENTS
Proven working experience as a customer service manager or retail manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
B.Sc degree or equivalent qualification
WAREHOUSE SUPERVISOR
Department: Accounts
Reports to: Financial Controller
Subordinates Supervised: Warehouse Assistants
OVERALL PURPOSE OF JOB
Ensure Accountability and proper documentation of Stock Items
JOB RESPONSIBILITIES
Maintains inventory and supplies by receiving, storing, and delivering items; securing warehouse; supervising staff.
Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.
Meets warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.
Delivers supplies and equipment to departments by receiving and transferring items.
Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.
Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data.
Secures warehouse by turning alarms on; testing systems.
Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
Communicate and embody the company vision and values
Updates job knowledge by participating in educational opportunities; reading technical publications.
Accomplishes warehouse and organization mission by completing related results as needed.
SKILLS AND QUALIFICATIONS
B.Sc. in any field
Computer literacy is important. He must be able to use Microsoft Office
Attention to details is key and he must have an excellent reporting skill
Preferably male between ages 26 – 35
FINANCIAL CONTROLLER
Department: Accounts
Reports to: Management
OVERALL PURPOSE OF JOB
Ensure liquidity of the organisation
JOB BRIEF
The controller position is accountable for the accounting operations of the company, to include the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company’s reported financial results, and ensure that reported results comply with generally accepted accounting principles or international financial reporting standards.
PRINCIPAL ACCOUNTABILITIES
Management:
Maintain a documented system of accounting policies and procedures
Manage outsourced functions.
Oversee the operations of the accounting department, including the design of an organizational structure adequate for achieving the department’s goals and objectives
Oversee the accounting operations of subsidiary corporations/ branches, especially their control systems, transaction-processing operations, and policies and procedures.
Develop and document business processes and strengthen internal controls.
Transactions:
Ensure that periodic bank reconciliations are completed
Maintain the chart of accounts
Maintain an orderly accounting filing system
Maintain a system of controls over accounting transactions
Manage all accounting operations including Billing, A/R, A/P, GL and Counsel, Cost Accounting, Inventory Accounting and Revenue Recognition
Inventory Management:
Reconcile documentation with actual inventory or assets to ascertain accuracy in all branches.
Maintains inventory by supervising monthly physical counts; reconciling variances; inputting data.
Ensure accuracy of inventory on software and physical availability.
Reporting:
Issue and prepare timely and complete financial statements
Coordinate the preparation of the corporate annual report
Recommend benchmarks against which to measure the performance of company operations
Calculate and issue financial and operating metrics
Manage the production of the annual budget and forecasts
Calculate variances from the budget and report significant issues to management
Provide for a system of management cost reports
Provide financial analyses as needed, in particular for capital investments, pricing decisions, and contract negotiations
Research technical accounting issues for compliance
Support month-end and year-end close process
Ensure quality control over financial transactions and financial reporting
Compliance:
Coordinate the provision of information to external auditors for the annual audit
Monitor debt levels and compliance with debt covenants
Comply with local, state, and federal government reporting requirements and tax filings
Coordinate the preparation of regulatory reporting
Relationships:
Internal Relationships: Interacts with all employees in the organization
External Relationships: All the company’s customers
QUALIFICATIONS/ REQUIREMENTS
The ideal candidate will possess the following:
Proven working experience as a Controller
Seven+ years of experience, including two years of supervisory responsibility. Controller or equivalent experience highly desirable.
High integrity
Advanced degree in Accounting or ICAN, ACA and ACCA preferred/ added advantage.
Thorough knowledge of accounting principles and procedures
Experience with creating financial statements
Experience with general ledger functions and the month-end/year end close process
Excellent accounting software user and administration skills.
Strong organizational and management skills.
Ability to see the big picture while focusing on the process and procedures necessary to produce deliverables.
Meticulous attention to detail and accuracy in work product.
Ability to meet and establish deadlines.
Flexibility and the ability to thrive in a fast-paced environment.
Corporate accounting experience, including overheads and payroll.
Experience in forecasting and budgeting.
Excellent interpersonal skills and a team player.
ARCHITECT (PROJECTS AND HAFELE)
Department: Sales
Reports to: Head of Sales
OVERALL PURPOSE OF JOB
Ensure clients jobs are done to specification, on time and under budget
RESPONSIBILITIES AND ACCOUNTABILITY
Manage marketing and projects sales campaigns across multiple residential developments and across the Federation.
Spearhead projects from start to finish.
Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections.
Must be able to read blueprints and aware of building codes and regulation
Formulate, direct and coordinate marketing activities and policies to promote products and services.
Consult with product development personnel on product specifications such as design, décor, colour, and packaging.
Use sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.
Conduct economic and commercial surveys to identify potential markets for products and services.
Highly developed skills in client communications, contract documentation, project scheduling, building design and technical detailing.
Good time management skills to meet multiple deadlines.
Experience working on international projects and thrive in a fast-paced entrepreneurial environment.
Enthusiastic, articulate and comfortable working in a multidisciplinary team environment.
Excellent Revit, Auto CAD, Rhinoceros 3D and Adobe Suite skills
Relationships:
Internal Relationships: Interacts with all employees in the organization
External Relationships: All the company’s customers
REQUIREMENTS
A degree in Architecture.
Between 3 – 5 years Interior design experience.
Must be result oriented.
Must have strong attention to detail.
Must be creative i.e. transform imagination to functional reality.
A strong flair for sales and marketing.
Masters degree and other professional qualification in architecture will be an added advantage.
Experience of furniture manufacturing and furniture accessories will be an added advantage.
INTERNAL AUDITOR
Department: Acounts
Reports to: Managing Director
OVERALL PURPOSE OF JOB
Assess the overall efficiency and reliability of an organization’s internal control mechanisms
RESPONSIBILITIES
Protects assets of the company, ensures compliance with internal procedures, and maintains knowledge of federal and local regulations.
Ensures a company or organisation complies with internal regulations and established control protocol
Examines documentation, including reports, statements, records, and memos to gather information
Reconciles documentation with actual inventory or assets to ascertain accuracy in all branches.
Completes standard paperwork and questionnaires to confirm internal controls
Participates in meetings with individuals and departments to update auditees on findings and the audit process
Prepares reports and preserves documentation pertaining to audits for internal record
Presents summarised findings concerning audit results and trends for internal groups
Analyses audit results to determine methods for increasing profits and decreasing unnecessary costs
Makes recommendations for the best ways for a company to avoid fraud and reduce waste
Assesses best financial practices for an organisation and makes relevant, informed suggestions
Develops a procedure for auditing that suits our business operations.
May work extra hours during busy audit seasons or to meet certain milestone
Relationships:
Internal Relationships: interacts with all the departments in the company
External Relationships: Relates with banks, customers, suppliers, government agency and contractors
REQUIREMENTS
Must have a degree in Accounting. ICAN, ACA and ACCA will be of added advantage.
Must have at least Four years varied experience in a trading or manufacturing company.
Must have a strong knowledge of inventory Management
Must have a strong knowledge of Quality Assurance
Must be honest and hardworking.
Must be a team player
Must be able to thrive under pressure
Must have good numerate and analytical skills, high standards in documents and strong attention to details.
Must be result oriented.
Must be able to work in a fast paced environment
Must be willing to travel
Computer Operations Skills Required:
Proficient in commonly software applications like Microsoft Office, Word and Excel
Able to electronically communicate internally and externally using public and private email and messaging programs
Adept at planning schedules utilizing computer spreadsheet and calendar software
TO APPLY
Applicants should send their CV’s to: recruitment@whytecleon.com with “Sales & Customer Service Executive” as subject.
Job Openings at WhyteCleon Limited, Monday 11, December 2017
No comments:
Post a Comment