Friday, December 1, 2017

Career Opportunities at MTN Nigeria, Thursday 30, November 2017

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.


ANALYST, CUSTOMER VALUE MANAGEMENT


JOB DESCRIPTION

Assist in the development, implementation and measurement of various “Below The Line” campaign programmes that focus on customer retention and customer life-cycle management.

Leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.

Develop and execute micro-segmented marketing campaigns to generate incremental revenue and reduce dormancy on the network

Identify opportunities within the base for revenue optimization and campaign management with the aim of developing relevant programmes to address these opportunities

Monitor and track campaign performance over campaign lifecycle and ensure right decisions are taken regarding continuing or discontinuing campaigns

Design and execute pilot campaigns to determine best approach to campaign deployment, offer development and campaign scripting before scale-up

Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation

Ensure no revenue dilution as a result of campaign activities

Provide support to campaign segmentation analyst as required.

Responsible for developing and executing Below The Line campaigns with the aim of generating incremental revenue and reducing churn on the network

Manage the implementation, tracking and measurement of marketing campaigns

Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate

Regularly monitor and measure ROI of campaigns and take key decisions regarding continuity or modification of campaigns.

Collect and use data to inform new campaigns and the evaluation of existing campaigns

Analyse outbound and inbound campaign results and propose recommendations to the business based on campaign performance and evaluation

Execution of overall customer base strategy to include but not limited to acquisition quality, welcome engagement campaign, upgrade and cross sell strategy, base migrations and retention strategy

Analysis of the customer base to identify segments that have revenue upliftment opportunity or who are a churn risk that require an intervention

Take ownership of the Go to market process, ensuring all processes and customer journeys are designed and followed

Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line with strategy

Perform Customer Lifecycle Management activities that translate into elongated customer life cycle.

Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics

Interface with segment managers to understand their campaign needs in supporting product development and performance throughout their product lifecycle

Liaise with vendors responsible for managing systems/tools/capabilities within CVM for campaign management and analytical needs

Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.


JOB CONDITION

Normal MTNN working conditions

May be required to work extended hours

Open plan office


EXPERIENCE & TRAINING

Education:

First degree in any related discipline

Fluent in English


EXPERIENCE:

Minimum of 3 years’ experience in an area of spe…ation; with experience working with others in a medium sized organization

Experience in Database/Direct Marketing or Product Management in telecommunications industry

Experience in developing test design, significance testing, establishing error ranges, and key success metrics.

Expertise in experimental test design

Experience with major campaign management platform(s) within telecoms industry

Demonstrable data-mining, analytical skills and segmentation techniques

Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.


IN/PREPAID PLANNING ENGINEER


JOB DESCRIPTION

To ensure optimal operation of all IN/ Prepaid platforms (e.g. TSP SCP, CCN, VPN, SDP, VS, AIR, MINSAT) and to deliver the required availability level of all IN /Prepaid Services Management.

Translating revenue growth formula & objectives into results

Support Prepaid Services Applications, Solaris System,   Oracle & Sybase Database Linux System and Oracle Database Administration.

Develop tools and monitoring scripts using Perl and Unix Scripts.

Develop/Support multi thread applications using OOP Languages such as Java, C++, .NET and Perl as well as IN Applications.

Perform integration and acceptance tests, produce test documents as well as upgrade/load approved patches and fixes.

Implement change request/planned work on platforms using established Change Management procedures.

Log, analyze, resolve and escalate faults on the platforms.

Perform basic administrative duties such as regular filing system, database backups and log all activities on platforms.

Regulate access to systems and ensuring confidentiality of information.

Perform Software and Hardware installation across MTNN and ensure strict adherence to ITIL best practices, as well as conduct monthly routine preventive maintenance.

Ensure resolution of customer’s issue if any

Monitor systems and applications on site and resolve all subscriber problems.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB


JOB CONDITION:   

Normal MTNN working conditions

May be required to work extended hours

Open plan office


EXPERIENCE & TRAINING     

Education:

First  degree in any related discipline

Fluent in English)


EXPERIENCE:

Minimum of 3 years’ experience in an area of spe…ation; with experience with working with others

Experience working in a medium  organization


TRAINING:

GSM Systems Survey

GPRS Systems Survey

C7 Fundamentals

CCN System Administration

VPN System Administration

Intelligent Network Server (INS)

TSP Operation & Maintenance

Linux System Admin and Networking

Java Programming

Oracle Developer

Oracle Database Administration

PERL Scripting


MINIMUM QUALIFICATION

B.Eng, B.Sc, B.Tech or HND


ANALYST, CAMPAIGN MANAGEMENT


JOB DESCRIPTION

Assist in the development, implementation and measurement of various “Below The Line” campaign programmes that focus on customer retention and customer life-cycle management

Leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend

Develop and execute micro-segmented marketing campaigns to generate incremental revenue and reduce dormancy on the network

Identify opportunities within the base for revenue optimization and campaign management with the aim of developing relevant programmes to address these opportunities

Monitor and track campaign performance over campaign lifecycle and ensure right decisions are taken regarding continuing or discontinuing campaigns

Design and execute pilot campaigns to determine best approach to campaign deployment, offer development and campaign scripting before scale-up

Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation

Ensure no revenue dilution as a result of campaign activities

Provide support to campaign segmentation analyst as required.

Responsible for developing and executing Below The Line campaigns with the aim of generating incremental revenue and reducing churn on the network

Manage the implementation, tracking and measurement of marketing campaigns

Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate

Regularly monitor and measure ROI of campaigns and take key decisions regarding continuity or modification of campaigns.

Collect and use data to inform new campaigns and the evaluation of existing campaigns

Analyse outbound and inbound campaign results and propose recommendations to the business based on campaign performance and evaluation

Execution of overall customer base strategy to include but not limited to acquisition quality, welcome engagement campaign, upgrade and cross sell strategy, base migrations and retention strategy

Analysis of the customer base to identify segments that have revenue upliftment opportunity or who are a churn risk that require an intervention

Take ownership of the Go to market process, ensuring all processes and customer journeys are designed and followed

Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line with strategy

Perform Customer Lifecycle Management activities that translate into elongated customer life cycle.

Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics

Interface with segment managers to understand their campaign needs in supporting product development and performance throughout their product lifecycle

Liaise with vendors responsible for managing systems/tools/capabilities within CVM for campaign management and analytical needs

Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values


JOB CONDITION

Normal MTNN working conditions

May be required to work extended hours

Open plan office


REQUIREMENTS, EXPERIENCE & TRAINING 

EDUCATION:

First degree in any related discipline

Fluent in English


EXPERIENCE:

Minimum of 3 years’ experience in an area of spe…ation; with experience working with others in a medium sized organization

Experience in Database/Direct Marketing or Product Management in telecommunications industry

Experience in developing test design, significance testing, establishing error ranges, and key success metrics.

Expertise in experimental test design

Experience with major campaign management platform(s) within telecoms industry

Demonstrable data-mining, analytical skills and segmentation techniques

Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques


MINIMUM QUALIFICATION:

BA, B.Ed, B.Sc or HND


PROJECT COORDINATOR


JOB DESCRIPTION

Coordinate the deployment/integration of Networks Nodes (Circuit Switch Core, Packet Core, Fixed Network, RAN, IN & VAS), expansions and upgrades across MTN Nigeria Network.

Coordinating the complete Core Rollout Process, indicating the various activity variables, resources and the responsible parties Organize and hold regular project and work group meetings, motivate staff, manage conflicts and crisis.

Monitoring and Tracking of all Core Network Nodes from PPOE, RFQ through the PR and PO, RFS, delivery to MTN Warehouse, I&C to RFI stage.

Liaising with Vendors (Ericsson and Huawei, Emerson) on issues bordering around core network equipment and implementation

Coordinating the various internal work groups (Core Planning, VAS Planning, Transmission, Power and IP) involved in the integration of all MTN Nigeria Core & BSS Nodes.

Plan project progress while defining sub goals, milestones and tasks, time and resource planning

Assist in planning and specification analysis in order to provide clear, trackable and coordinated interpretations of the Project design/solutions documents

Maintain accurate and up-to-date logs (Orders, Vendors, RFI,), track responses and advice the Project Manager of the status of Projects.

Identify and Manage Risks associated with Projects and Programs managed by the CNI

Perform additional assignments and responsibilities as assumed or requested by the Project Manager.

Managing the 3 Project Constrains – Cost, Schedule and Scope.

Capex must be within budget:

Ensure Variation Orders are minimal for the Core Rollout.

Ensure Minimal inventory cost bordering basically on impairment of core materials.

Core Node Rollout Cost should be within budget (Costs include: cost of vendor’s rework and cost of resolving integration related faults).

Ensure quarterly reconciliation of COCs

Monthly Rollout Targets must be met:

Ensure Minimal delay of rollout support activities on core projects.

Minimal impact of transmission related issues to the Core Rollout.

Ensure Monthly Rollout Efficiency.

Ensure minimal or nil Carry Over of Monthly targets.

Minimal impact of errors from input requirements to Core Rollout.

Quality of Implementation must be to defined standard:

Ensure that all node compliance specifications are adhered to via the facilitators.

Ensure Completeness and standard material order for the entire rollout program.

Adhere to quality delivery of Core Node at ATP.


JOB CONDITION:

Tool of trade vehicle provided

Normal MTNN working conditions.

Regular National travels


EXPERIENCE & TRAINING

EDUCATION:

B.Eng. in Electrical/Electronics, Computer Engineering or related field from a reputable institution.

Switching Experience

Project Management training/certification

Requisite training in team building and relationship management is desirable.

Good Presentation Skills

In depth knowledge of GSM


EXPERIENCE:

5 years’ experience with GSM Switching Operations

In-depth understanding of Telco infrastructure and processes.

Project Management Experience is required.

Basic Knowledge of Project Financing.

Ability to suggest solutions to project risks problem. Work with vendors at arriving and implementing solutions identified.

Project Management experience is required

Demonstrate continuous effort to carry out project seamlessly within scope, budget and schedule.


Training:

GSM Switching

GSM BSS Basics

Project Management Training.

Training on vendor equipment and software


MINIMUM QUALIFICATION

B.Eng, B.Sc, B.Tech or HND


REGIONAL TECHNICAL MANAGER


JOB DESCRIPTION

Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Ensure effective distribution, utilization and management of staff and resources for Network Group functions in the region to achieve agreed objectives.

Put in place design, planning and maintenance guidelines/standards from centralized functions; translate into executable activities with regional staff.

Develop and produce performance reports to evaluate/benchmark productivity of region in accordance with NRC guidelines.

Implement service quality and customer-service standards, procedures, processes and systems to track and monitor Network Group quality activities within the region.


JOB CONDITION:


Normal MTNN working conditions

May be required to work extended hours

Open Plan Office


EXPERIENCE & TRAINING

EDUCATION:

First Degree in Electrical Engineering.

M.Sc. will be an added advantage.


EXPERIENCE:

Minimum of 8 years working experience with at least 5 years’ experience in the Telecommunications industry and 2 years in a Managerial role.


MINIMUM QUALIFICATION

BEng, BSc, BTech or HND.


ANALYST, INFORMATION MANAGEMENT


JOB DESCRIPTION

Responsible for supporting and developing the current Information Management applications and initiatives. Involves in the investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing.

Review future business needs for Information Management systems and identify key requirements and integration needs of suitable applications, identifying trade-offs between competing systems.

Analyse organisational needs and identify business requirements and design related applications, as well as assist business analysts to define user information and reporting requirements.

Lead staff in the Information Management team and lead in carrying out technical tasks including ETL, data modeling, back-end development and user access programming.

Provide day to day management oversight for the Information Management services to ensure incidents and service requests and escalations are dealt with in a timely fashion.

Monitor and maintain the performance of Information Management systems within the business and implement improvements to related systems, processes and operations.

Lead team in supporting operations/analysis and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.

Liaise with application vendors and ensure SLAs are met through extensive review/negotiation of SLA agreements.

Liaise with vendors to deliver support and solutions and provide recommendations on Information Management service improvements, application solutions and enhancements.

Producing relevant technical documentation and specifications

Integration of big data solutions with existing reporting and analytical solutions

Develop and implement big data models and solutions


REQUIREMENTS

EDUCATION:


B.Sc – Computer Science or related field from a reputable institution


EXPERIENCE:

4 years working experience

Experience in Business Intelligence/Big Data including the following:

Practical experience as a team lead/manager

data modeling experience,: star schemas, relational modeling, snowflake models and translating logical data models into physical

Vast experience in Business Intelligence/Big Data methodologies

Application development and support experience in the Telecommunications sector

Oracle PL/SQL and standard SQL.

Hadoop or similar

Exposure to typical Mobile Telecommunications applications

Billing systems (Corporate & Retail Billing, Interconnect Billing)

ERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)

SIM & Mobile Applications ( EVD, Contents Management System, SIM management Application)

GSM network interfacing applications (Provisioning, Pre-Paid management systems)

Fraud Management Applications

Value Added Services(VAS) Applications


Training:

Exposure to typical Mobile Telecommunications applications will be an advantage

Operating systems:

Unix – Sun Solaris and True64, MS W2000

Application development  and Maintenance functions:

PL/SQL and standard SQL

MIS/EIS/EDW development tools

Reporting Infrastructure – Data modeling

ETL tools

ODS construction and reporting

Metadata tools

User access tools – Business Object preferred

SAS

Data Profiling

Service management software knowledge

Office automation products:

Widely used email applications

MS Office product suite

Formal training in application architecture principles, technology architecture and systems integration.

Specific training on application development tools and programming languages


JOB CONDITION

Normal MTNN working conditions

May be required to work extended hours.

Work within a multicultural, diverse and dynamic start-up environment.

Projects and constraints will require overtime and weekend work.


TO APPLY

Click on Job Title below:


ANALYST, CUSTOMER VALUE MANAGEMENT
IN/PREPAID PLANNING ENGINEER
ANALYST, CAMPAIGN MANAGEMENT
PROJECT COORDINATOR
REGIONAL TECHNICAL MANAGER
ANALYST, INFORMATION MANAGEMENT


DUE DATE: 5 December, 2017




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Career Opportunities at MTN Nigeria, Thursday 30, November 2017

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