Showing posts with label Airtel Recruitment. Show all posts
Showing posts with label Airtel Recruitment. Show all posts

Monday, September 26, 2016

Job Recruitment at Airtel Nigeria [3 positions]


Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.


A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.


We are recruiting to fill the following vacant positions below:


 


Job Title: Manager Channel Accounting
Location:
Nigeria

Job Description


The successful candidate will be responsible for ensuring accuracy in the accounting and reporting of the channel partner and shop balances, the revenues from the sale of inventory items and the inventory position and also responsible for establishing controls to ensure the safe guarding of company assets as it relates to inventory and channel partners [CP].


Duties and Responsibilities


  • Ensuring accuracy and completeness in the month end reporting; review of provisions, accruals and journals with regards to CPs/inventory and efficiency/timeliness in the presentation of reports.

  • Channel partner receivable management;

  • Ensuring no increment in debt by proper verification of credit limit assessment for CP

  • Adequate communication to stakeholders and CP on overdue/outstanding balances

  • Maintenance of CP profile on order management system (i.e. update with approved credit limit, creation of new CP, proper classification of CP etc.)

  • Ensuring BGs are called in before expiration and timely transfer of debts to Legal.

  • Monitoring credit schemes introduced by stakeholders.

Monitoring of inventory position;


  • This include establishing controls to safe guard Company assets,

  • Communication of guideline and procedures for treatment of stock (e.g. write-off, deactivation of RCV, approval of credit notes etc.)

  • Ensuring monthly stock count are conducted at all locations and the subsequent reconciliation of variances

  • Communication with internal and external stakeholders on issues relating to inventory

  • Management of inventory profile on system – update change in prices, new products, stock adjustments etc.

Reconciliation of ERP and the sales order process system:


  • CP and shop balances

  • Accuracy in the posting of Inventory Sales made on Sales Order Process System interfaced to ERP

  • Review of CP incentives/ discounts computed by Commercial and ensuring accuracy in posting.

  • Review of Monthly collation and reconciliation of RCV Serials to inventory position, to be communicated to Revenue Accounting and Revenue Assurance.

Relevant Skill and Experience


  • A recognized university degree

  • Professional Accounting qualification; ACCA/ACA

  • 6-7 years preferably in FMCG, Consumables & Telecomms

Application Closing Date
26th September, 2016.


How to Apply
Interested and qualified candidates should
Click here to apply online  


 


 


Job Title: Capacity Planning Manager
Location:
Nigeria


Job Description


  • The primary responsibility of the successful candidate will be to ensure that the UTRAN networks are designed and built to support forecasted traffic.

Duties and Responsibilities
Design & Monitor UTRAN Interfaces:


  • Design the UTRAN interfaces based on traffic forecast

  • Monitor the traffic gross and ensure to keep system in good utilization

  • Recommend cost effective solutions

Capacity Planning:


  • Follow up with core network and transport Engineering to ensure end to end capacity planning

  • Ensure the utilization of LTE and 3G layer in efficient way

  • Understanding the HW and SW capabilities of the telecom equipment

  • Capacity plan for special events and sudden traffic increase

Technology:


  • Ensure balancing of traffic between different technologies

  • Ensure the selected UTRAN solution is capacity future prove

  • Minimize the HR utilization

Relevant Skill and Experience


  • A recognized university Degree in Computer or Telecommunication Engineering

  • 5 years of experience in GSM Radio Engineering

  • Proven professional training in Telecom

  • Excellent in using excel

  • Good knowledge in performance management tools and dimensioning tools

  • Ability  to work extra hours during rush periods

  • Stron interpersonal relationship skills

  • Information confidentiality

Application Closing Date
3rd October, 2016.


How to Apply
Interested and qualified candidates should
Click here to apply online  


 


Job Title: Senior Manager SME Segment
Location:
Nigeria

Job Purpose

To plan and develop strategies that drive the sales and revenue growth of GSM and Non GSM products and services across the regions for the SME segment.


The successful candidate will have full responsibility for:


  • The sales and marketing initiatives for the SME Business within the Enterprise function

  • Ownership of the sales (New Business), development of acquisition initiatives, pricing and  business case development, segment growth through usage and retention intervention

  • Segment revenue & profitability and market and customer insights

Duties and Responsibilities
1.) Effective development of SME sales strategy:


  • Design and drive the implementation of acquisition & retention strategies for prospective and existing SME accounts across the zone

  • Liaise with the Regional enterprise sales teams in driving sales initiatives targeted at enhancing profitability

  • Work with marketing teams to develop appropriate sales collaterals for enterprise products

2.) Managing 3rd party sales/ alternate partners:


  • Develop the frame work for the recruitment and management of alternate sales partners and channels

  • Provide SOP procedure to guide region and channel managers in the management of third party sales partners

  • Develop a mechanism for managing recruitment of sales agents, ensuring constant availability of field sales resources

  • Develop training and capability development programs for 3rd party sales partners and agents

3.) Product Management, Proposition Development, Revenue and Margin Management:


  • Lead all tariffs and pricing approvals

  • Work with Airtel stakeholder community to develop competitively priced value proposition and packages which generates agreed margins for products and services

  • Ensure high level of customer and network experience for the segment

  • End-to-end management of existing SME products (GSM and Non GSM) and value propositions to meet targets for profitability and revenues, as agreed with the GM Commercial

4.)  Business Analysis, Data analysis, Usage and Retention Analysis and Intervention:


  • Manage each in-life products and services on a profit and loss account basis, using financial performance data to make individual product investment and withdrawal decisions, proposing and implementing changes required to optimize performance through:
    • Customer incentives plans

    • Sales incentives plans

    • Upgrade

    • Cross Sells

    • Analyze the daily, weekly and monthly reports, region wise and at pan OPCO level to understand the trend of customer demands and acceptability inclination


5.) Market and Customer Insight:


  • Leverage market research to get insights into consumer behavior and preferences and drive future programs and promotions

6.) Performance Management:


  • Provide strategic support to enhance the delivery on regional SME sales targets.

  • Develop procedures for setting and communicating sales targets and monitoring performance.

  • Deploy relevant metrics to routinely monitor progress against targets and recommend appropriate remedial actions to ensure targets are met or exceeded.

  • Develop and manage a sales pay plan which provides incentives and rewards to meet/exceed sales targets.

  • Provide sales performance data to support management decision making

  • Perform regular review of the Sales Incentive Plan – Measurement Criteria, Monthly/Quarterly targets etc. to ensure alignment with business focus and strategy

7.) Cross Functional Engagement and Support:


  • Act as the Single Point of Contact for all SME Segment related engagement across stakeholder departments in head office

  • Work to ensure that all the departments/verticals are fully aligned to deliver on meeting customer requirements

8.) Trade and sales team information dissemination and training:


  • Carry out regular SME sales training needs analysis

  • Coordinate content development and delivery of skill enhancement programs to enhance professionalism of the SME sales team

  • Effective interpretation and cascade of all new product and value propositions to the regional SME sales team

9.) Effective SME sales processes:


  • Establish and continuously review SME sales management process to support the sale of enterprise products and services. Such processes include:
    • Bid Management

    • Contract Management


10.) Effective Competitor Analysis and Intelligence:


  • Effectively liaise with Marketing in analyzing competitor’s activities as well as relevant market development and proposing pre-emptive counter measures

11.) Team Management:


  • Provide clarity of purpose to team members

  • Ensure effective prioritization of product development activities and alignment of such to the overall SBU and company wide objective

  • Coach, mentor and guide team members, ensuring high motivation and engagement

  • Put in place training and development plan for members of the team

Relevant Skill and Experience


  • A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business related discipline

  • Product Management, Business Analysis and Planning, Product Development, Strategic Sales Management, Channel management, Key account management, Presentation, Business Case Development

  • Ability to use market research gap analysis to develop profitable products and services

  • Ability to manage product life cycle

  • Knowledge of the Nigerian enterprise solutions market

  • Ability to exercise “thought leadership” throughout Airtel and customer organizations

  • Ability to lead and manage a virtual Sales and product management team, motivating others to achieve targets

  • Analytical thinker who can plan/execute action to exploit business opportunities

  • Ability to present compelling business cases for investment in in-life products and services development

  • Utmost professional integrity

Experience:


  • 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level handling independent businesses

  • An in-depth knowledge of enterprise systems is highly desirable

  • Relevant experience in Telecom industry is desirable

Skills:


  • Innovative

  • High drive for results

  • Analytical & strategic

  • Team Player, Confident and Objective

  • Attention to detail

  • Excellent oral and written communication skills

  • Good presentation skills

  • Ready to achieve beyond set target

Application Closing Date
3rd October, 2016.


How to Apply
Interested and qualified candidates should
Click here to apply online  





Job Recruitment at Airtel Nigeria [3 positions]

Tuesday, August 9, 2016

Latest Job at Airtel Nigeria, Tuesday 9, August 2016

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.


A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.


MANAGER BUDGET CONTROL & ANALYSIS


JOB DESCRIPTION

The successful candidate will be primarily responsible for the support of the budget control process by ensuring no budget overspend without approval; accurate coding of OAF/CAF and adherence to FDOA.


DUTIES AND RESPONSIBILITIES

OAF/CAF expense analysis and processing:

Ensure that all OAF/CAF are processed within TAT defined.

Any rejection must be stated with clear reasons and follow up must be ensured with the respective users for closure


Budget Control and Validation:

Engage with all stakeholders for quarterly budgets submissions and respective approvals from HQ

Adhere to AOP/ F&F and ensure that there is no overspend without approval

Drive capex utilization with NW to ensure all PRs are converted to POs


Cost Control:

Ensure AOP/revised AOP is strictly adhered to, flash & forecast reviewed and submitted promptly

Ensure the month end business review presentation submitted as per due date


Compliance to FDOA:

Ensure that OAFs are approved in line with FDOA and any violation of FDOA is escalated for prompt resolution


Delivery of BPA Reports:

Weekly update of CAF/OAF trackers

Weekly updates on capex utilization spend

OAF/CAF conversion to PO

OPEX Tracker

Other HQ reporting as may be required


RELEVANT SKILL AND EXPERIENCE

A University Degree/HND in Accounting

Relevant 3-5 years of varied experience in Finance preferable in a FMCG/Consumable/Telecoms environment

Professional examination stage 1 (ICAN/ACCA)

Use of microsoft office Excel & Word

Use of oracle for accounting would be an added advantage

Ability to work under considerable pressure and stiff timelines

Customer centricity; drive to achieve results and delight the customer

Ability to manage expectations of multiple stakeholders/users

Good with people – calm mien, good at building relationships

Well spoken

Appearance – formal/customer facing always


CLICK HERE TO APPLY


DUE DATE: 12 August, 2016




Latest Job at Airtel Nigeria, Tuesday 9, August 2016

Tuesday, July 26, 2016

(NEW) Airtel: Retail Sales Manager


Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers.
In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce.


Job Title: General Manager, Retail Sales


Job description
1.Business Planning


  • Manage Franchise/Retail Store rollout within the business

  • Compile Franchise/Retail Store Mobile Business Plans – outlining attainment of targets

  • Implementation & Control

  • Forecasting device sales

  • Reporting on business to line manager

  • Price structuring & control input within the business

  • Project management of store rollouts and cost control

  • Advertising ( above and below the line) – suggestions

  • Franchise/Retail store segmentation and development

  • Establish and align the business budgets for rollout

  • Forecasting sales from outlets

2.  Franchise Selection and Governance 


  • Design franchise selection framework

  • Grow the Airtel market share/presence within your channel

  • Implement & sustain contracts/contacts in your channel

  • Design franchise operating manual and prospectus

  • Drive consistency in ‘look and feel’ of all showrooms and franchise shops (Airtel Express Showrooms, Retail Sales Outlets etc.)

3.  Performance Management


  • Define performance standards across retail footprint

  • Develop competency matrix for showroom and franchise employees

  • Work with the Regional Retail Heads and teams to drive retail KPIs

4. Manage the Division’s budget, projects, people and process to achieve set targets. 


  • Optimize operating costs to ensure ROI

  • Design an effective rewards scheme for showroom team

  • Top talent career mapping/development

  • Ensure optimal placement of showrooms employees (e.g. flagship showrooms)

  • Drive team Employee Engagement for improved performance and talent retention

Desired Skills and Experience


  • Minimum of 15 years work experience with at least 10 years relevant work experience in Retail/Customer Service, etc.

  • Project Management Experience

  • Ability to build strong internal and external working relationships

  • Strategic focus

  • People development/ management

  • Customer orientation

  • Teamwork

  • Strong personal commitment towards achieving the company’s goals and objectives

  • Experience in monitoring and managing multiple retail outlets with a view to tracking & optimizing service delivery

  • Ability to create the ideal ambience for effective & efficient customer service

  • In depth knowledge of the Nigerian GSM industry

  • Excellent analytical, communication and negotiation skills

  • Advanced proficiency in Microsoft Office

How To Apply
Interested and qualified candidates should apply below





(NEW) Airtel: Retail Sales Manager

Tuesday, July 19, 2016

Airtel Nigeria Vacancy


Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.


Job Title: High Value Relationship Officer
Location: Lagos


Job Description


The successful candidate will be the primary contact person responsible for the servicing of all aspects of the HV customer needs for the pre-paid and post-paid high value customers – VIP, Diamond & Platinum


The relationship manager MUST be customer centric and focused on maintaining high-quality of customer service; developing strong relationships with high value customers, ensuring adequate sensitivity to their needs, concerns, and emerging requirements, and be readily available to attend to pressing customer challenges at any point in time.


Delivery of business key performance indicators like financials, customer experience, revenue generation and process compliance are critical to this role.


Duties and Responsibilities:


Customer Complaint Management –


  • Log/Track all premier customer complaints and enquiries to ensure closure and proper documentation

  • Maintain tracker to provide MIS on all Premier customer complaints and closures

  • Ensure every premier customer is communicated to on receipt of issue within specified timelines

  • Resolution of all Premier customer complaints within SLA
    Close looping of all Premier customer complaints within SLA of resolution

Customer Inactivity Management –


  • Daily health check on assigned customers

  • Communicate promotions and changes to customers in a timely way

  • Alert premier customers to new or improved products and services

  • Visit a specific premier customer per quarter

  • Daily inactivity tracking of >2 days customers

Customer Engagement –


  • Implement one DYK campaign monthly to assigned premier customers

  • 100% onboarding of new entrants into Airtel premier

  • Email capture assigned premier customers

  • Anniversary greetings to all premier customers (Birthdays, Weddings etc)

  • Driving customer experience; ensure customer is locked into the Airtel as a brand

Customer Collections & Operations –


  • Ensure collection of 99% of monthly invoices on allocated premier accounts

  • Ensure 60% of due date collections on all allocated premier accounts

  • Ensure >1% of bad debt premier accounts

  • Execution of assigned premier operational tasks

  • Execution of assigned premier process improvement initiatives and projects within the Airtel premier and HV spac

Relevant Skill and Experience


  • A recognized university degree

  • Customer management / service experience post NYSC (no less than 2 years)

  • Understanding of the principles of CRM and Customer Management

  • Customer Management skills

  • Surveys and research and Trending skills

  • Strong Interpersonal Skills & People Centric

  • Strong numeric ability

  • Excellent Communication skills

  • Report writing

  • Understand CRM-CEM, Usage and Retention principles

  • Presentation making

  • Selling and negotiation

  • People management

  • Eye for details

  • Environmental Knowledge particularly of Corporates

  • Result orientation

  • Ability to travel in the course of work requirements

  • Good with people – calm mien, good at building relationships

  • Sociable

  • Well spoken

  • Appearance – formal/customer facing always

Application Deadline: Vacancy closes 25th July 2016


How To Apply 
Interested and qualified candidates should apply below





Airtel Nigeria Vacancy

Friday, June 3, 2016

Airtel Searching for an IT Operations Head


Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers.


Job Title: Head , IT Operations


Job Description
Provide overall leadership, control and decision-making and take responsibility for the IT Infrastructure (DC, CCT, NWSM, Tools, Etc) & Operations Team in line with business expectations covering all business and enterprise systems and solutions to ensure 24×7 timely service delivery, availability, and supportability to Airtel Nigeria customers and internal business functions to ensure the achievement of the set business goals


  • Manage and Control Infrastructure delivery

  • Measure and Report Performance

  • Manage Infrastructure Roadmap

  • Build a capable and motivated team at Airtel Nigeria to create a high performance team environment

  • Thought Leadership

Desired Skills and Experience


  • 8-10 years with a minimum of 3 years in management role preferably within the Telecoms industry.

  • Successful background with stakeholder management

  • Energy, drive and fairness, engaging team player

  • Successful background with stakeholder management

  • Results driven

  • Experience on Implementation and operation of SLA’s and OLA’s delivery services to multiple business units/customers

  • Experience on managing diverse and complex platforms and environments

  • Excellent communication and process management skills

How to Apply
Interested and qualified candidates should apply below








Airtel Searching for an IT Operations Head

Friday, May 27, 2016

Latest Job at Airtel Nigeria

Airtel Nigeria-Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.


Job Title: Manager, Rewards and Performance Management

Job Field
Human Resources, HR

Job Description
To formulate and execute Compensation & Benefits Management Strategy for Airtel Nigeria in line with Airtel Group total reward philosophy and local regulations to ensure internal parity, competitive advantage and alignment with global recommendations resulting in improved performance, employee satisfaction and retention.  
Formulate and Implement the Operations Payroll Strategy in line with policies and procedures.
Administration of employees’ salaries in line with Airtel’ Group pay policies and Nigerian tax regulations.
Manage Executive & Expatriate Benefits in line with Group benefits structure.
Compensation and benefits policies and initiatives aligned with Airtel Africa strategy and market realities
Ensure effective implementation of Airtel Africa compensation strategies in Nigeria whilst considering local peculiarities.
Develop precise action plans around employee reward issues from Airtel Nigeria employee engagement survey feedback.
Ensure consistency of employee remuneration with performance and market value.
Drive the job evaluation process.
Regular employee total reward benchmarking with competition and employers of choice that ensures competitive advantage in Airtel Nigeria
Engage world class service providers in research and delivery of reward service and salary survey data for Airtel Nigeria
Manage relationship with these service providers to ensure data provided meets Airtel Nigeria requirements.
Design customized incentive packages for employees in various roles/cadre
Ensure that remuneration, bonus payouts and other incentives are clearly inked to individual/team performance
Ensure effective implementation of these incentives and continuous reviews in line with economic and market realities
Oversee data availability and optimization of Airtel Nigeria HR costs
Provide effective HR cost forecast in line with planned employee activities such as recruitment, salary reviews, incentive payouts etc.
Compilation and distribution of HR functional Management and Performance Analysis (MAPA) to Airtel Nigeria leadership and Africa
Performance and Reward capability enhancement in Airtel Nigeria employees and Senior
Ensure continuous employee communication in Airtel Nigeria on Airtel performance and total rewards guides and principles
Ensure a well-informed Airtel Nigeria HR Community on Airtel Africa/Nigeria reward strategies, policies and practices


Job Qualification
Bachelor’s Degree in Human Resources, Business, or a related field required
Master’s in Business or Human Resources Management or a related field preferred would be desirable
A professional qualification of CIPMN, CIPD, SHRM
Proven track record of delivering remuneration strategies
Knowledge of international benefits trends
Excellent Networks in the industry/sector
Knowledge of government regulations as they apply to HR areas, particularly staffing, compensation base and incentive compensation programs, and company policies and administrative practices.
Strong budget and management skills, including proven ability to project/process manage
Ability to deal with ambiguity, tight timelines, multiple priorities, and demanding customers, in a fast-moving, constantly changing environment
High degree of professionalism, maturity and confidentiality
Minimum of 6 years of HR experience, with at least 4 years’ experience in designing and implementing sound compensation, benefits and Performance Management systems.
The ability to plan, organize, and prioritize multiple and simultaneous compensation design and program performance simulation projects.
Strong interpersonal skills in dealing proactively with all levels of internal and external management and vendor or agency personnel.
Strong mathematical aptitude and analysis skills for researching, analyzing, and developing compensation related programs and recommendations.




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Latest Job at Airtel Nigeria

Friday, May 6, 2016

Airtel Nigeria (General Manager Enterprise Operations)

Company Description
Airtel Nigeria-Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

Job Title: General Manager Enterprise Operations

Job Description
Operational responsibility and accountability for the end-to-end customer relationship management process, leading teams and working with the wider Customer Relations and service delivery

Department to manage  end to end, Airtel Business customer life cycle


Establish a clear customer service strategy, together with implementation plans and comprehensive reporting. Design and Implement the appropriate systems and processes for trouble ticketeting, fault tracking, SLA measures and service penalties


Develop key processes for managing customer communications, escalations and complaint


Manage the detailed specifications for a customer relationship management system based which will provide service improvements to corporate and SME customers.

Job Qualification



BA, BSc, HND


Job Location 

Lagos




Job Category

Admin, Secretariat

Method of Application



APPLY HERE

Closing Date



Not Stated


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Airtel Nigeria (General Manager Enterprise Operations)

Airtel Nigeria Looking for a General Manager / Enterprise Operations


Airtel Nigeria (Airtel Networks Limited) is a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.


A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.


We are recruiting to fill the position below:


Job Title: General Manager Enterprise Operations


Location: Nigeria


Job Descriptions
Leadership of Enteprise Customer Service Teams:


  • Operational responsibility and accountability for the end-to-end customer relationship management process, leading teams and working with the wider Customer Relations and service delivery Department to manage  end to end, Airtel Business customer life cycle

  • Establish a clear customer service strategy, together with implementation plans and comprehensive reporting. Design and Implement the appropriate systems and processes for trouble ticketeting, fault tracking, SLA measures and service penalties

  • Develop key processes for managing customer communications, escalations and complaint

  • Manage the detailed specifications for a customer relationship management system based which will provide service improvements to corporate and SME customers.

  • Manage the creation and development of bespoke customer service for designated corporate accounts, using dedicated Service Managers who are fully integrated into the account teams

  • Agree a set of performance KPI targets and measures; regularly measure and report on customer relationship management and service performance against agreed targets

  • Initiate, conceptualise and deliver business change and process change initatives, eradicating of bottle necks that affect resolution TAT and imporving CSI scores

Leadership of Enterprise Corporate Solutions Teams:


  • Manage the processes for scoping of the technical and operational feasibility of bespoke solutions and standard solution in line with the end customer requirement

  • Lead the teams responsible for initial Solution Design and client site requirement gathering for for all Enterprise Projects, ensuring all technical requirements are appropriately defines and cost inputs provided on time and to specification for all bids

  • Ensure effective management of a delivery tracker, for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network and Provisioning team and publish such tracker periodically (Daily, Weekly or forthnightly) for the benefit of the sales and enterprise team.

  • Ensure the provision of all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents).

  • Develop a steering committee and program board for managing prioritization, tracking and escalating delivery of all customer orders in line with business and customer expecations

  • Manage the trade-off between speed to market, cost and quality throughout the lifecycle of customer projects engaging stakeholders as required

  • Accountability for taking the call on service readiness for customer orders, taking into consideration, all critical success factor by developing the standard for ensuring companywide operational readiness and go /no go decision gates for customer orders

  • Design and execute systems and processes for  order capturing, order tracking, order closure, certificate of job completion, invoicing, revenue recognistion and revenue assurance

Leadership of Enterprise Networks Teams:


  • Ownership of the network strategy and plan for the Enterprise Business.

  • Drive the resolution of all Enterprise Link Outages and faults, availability reports and reconciliation in coordination with the wider Network Team, with regular updates on resolution paths and action plans.

  • Supervise and ensure proper quality assurance on all 3rd party installations on Enterprise Client sites.

  • Seek avenues for cost optimization, creating effieciences that will optimize EBITDA margins

  • Lead teams respobile for Enteprise Networks – From planning, through to implementation, monitoring and maintenance. Develop standard procedures for effective service delivery and management

  • Develop a steering committee and program board for managing all networks releted issues with the wider network team and external stakeholders as required

Cross Functional Engagement and Support:


  • Act as the Single Point of Contact for all operational activities for Airtel Busines across stakeholder departments

  • Provide clarity of purpose to the operationall teams. Bring teams in  sync with Airtel Business objectives and create cohesive workforce

  • Coach, mentor and guide team members, ensuring high motivation and engagement

  • Put in place training and development plan for members of the team

  • Ensuring effective RHCI activities and identify team training needs and implement appropriate learning interventions

  • Recruit the right talent in consultation with function head, as per defined recruitment guidelines

  • Establish performance expectations and regularly review individual performance

  • Recommend appropriate rewards and recognition

  • Develop a win win working relationship between the regional teams, HQ teams,  collaborate and communicate effectively, ensuring an inclusive approach to team work

  • Provide support to the Enteprise teams in the regions and work closely with wider networks, IT, Regulatory, Legal, Service, Marketing and commercial teams to  elicit support for the Enterprise Business

  • Build a capable and motivated team to create a high performance team environment:

Desired Skills and Experience


  • Network planning and support

  • Business process re-engineering

  • Service delivery

  • End to end customer support within a managed service environment

  • Project Management

How to Apply
Interested and qualified candidates should apply below









Airtel Nigeria Looking for a General Manager / Enterprise Operations

Airtel Nigeria Recruiting a Financial Planning & Reporting Manager


Airtel Nigeria (Airtel Networks Limited) is a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group. It is committed to providing innovative, exciting,
affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.


Airtel Nigeria is recruiting into the following job vacancy:


Job Title:  Financial Planning & Reporting Manager


Job description


1.     Planning & Forecasting


  • Analyse current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses and capital expenditures

  • Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance

  • Revenue & Opex planning

  • Perform analytical review of company-wide forecast, budget and business plan submissions & assumptions to ensure correctness, completeness and accuracy.

  • Delivery of Monthly Flash & Forecast – End to End process owner

  • Delivery of Consolidated Annual Operating

  • Long term business planning

2.     Financial & Management Reporting


  • Ensuring completeness, accuracy and timely submission of management & financial reports

  • Compilation and review of all financial presentations

  • Drive and monitor reporting SLA’s with other functions

  • Validation of Revenues & Opex lines for Monthly book closure

  • Develop financial models and analyses to support strategic initiatives

  • Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes

  • Supporting Senior Management Team and Departments heads with in-depth analysis

  • Ensure well-kept filling system and data base for all financial information – Actuals, Budgets and Forecasts

3.     Monthly & Quarterly Reporting Packs.


  • Validation and review of all Monthly EC and HQ performance deck.

  • Preparation of quarterly Board reports

4.     People Management


  • Coaching and mentoring of direct reports

  • Ensure succession planning

How to Apply
Interested and qualified candidates should apply below









Airtel Nigeria Recruiting a Financial Planning & Reporting Manager

Airtel Nigeria Recruiting Various Positions 2016


Airtel Nigeria (Airtel Networks Limited) is a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group. It is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.


A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.


We are recruiting to fill the following positions below:

1.) General Manager / Enterprise Operations


Click Here To View Details


2.) Manager Financial Planning & Reporting


Click Here To View Details


Application Closing Date
Not Specified.









Airtel Nigeria Recruiting Various Positions 2016

Fresh Employment at Airtel Nigeria

Company Description
Airtel Nigeria-Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

Job Title: Manager Financial Planning & Reporting

Job Description
Analyse current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses and capital expenditures

Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance
Revenue & Opex planning


Perform analytical review of company-wide forecast, budget and business plan submissions & assumptions to ensure correctness, completeness and accuracy

Develop financial models and analyses to support strategic initiatives


Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes


Supporting Senior Management Team and Departments heads with in-depth analysis


Ensure well-kept filling system and data base for all financial information – Actuals, Budgets and Forecasts



Job Qualification



BA, BSc, HND


Job Location 

Lagos




Job Category

Fianace, Accounting, Audit

Method of Application



APPLY HERE

Closing Date



Not Stated


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Fresh Employment at Airtel Nigeria

Sunday, December 20, 2015

Airtel Nigeria (Regional Marketing Manager)

Company Description
Airtel Nigeria, Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

Job Title: Regional Marketing Manager

Job Description
Responsible for the acquisition and retention of all segments HV-Mass-Youth customers for the specified region. This role is also responsible for approximately 50% of the regions revenue. The role must co-ordinate closely with Heads of HV, Mass & Youth segments to ensure a consistent strategic approach to this segment including, Product, Branding, Marketing Communications, Sales, Retail, Acquisition and Retention strategy. This role is responsible for growing X% of the customer base & SOGA and y% of the revenue in specified region.
Prepaid: By planning and achieving an optimal balance between the recharge revenue and the usage by the customer
Hybrid: By developing and implementing programs to enhance the revenue by facilitating customer upgrades wrt the rental revenue, airtime usage and chargeable tariffs.
To grow revenue within the HV, Youth and Mass base at x times greater than Airtel or Market growth
Implement bundling programs across the Youth and Mass base and ensure X% of Youth and Y% of Mass customers are bundled by the end of FY13/14
HV, youth and Mass partnerships identification & develop programs around the same

Grow %SOGA by zones and region by constant engagement of the Channels to drive GADs



Job Category
Sales, Marketing

Job Qualification
BA, BSc, HND, MBA, MSc, MA

Job Experience
5 – 8 years


Method of Application
APPLY HERE


Application Closing Date 
2 January 2016


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Airtel Nigeria (Regional Marketing Manager)

Airtel Nigeria (Manager Research)

Company Description
Airtel Nigeria, Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

Job Title: Manager Research 

Job Description
Lead the process of consumer and customer insight generation in Airtel Networks Nigeria
Ensure the integrity of insights and its integration in the decision making process
Manage and control the Marketing OPEX
Supporting the strategic planning and decision making process for Airtel, through actionable understanding of consumer needs
Ensure efficiency and effectiveness of consumer, customer research projects based on key user requirements, guidelines and information needs
Coordinate primary market research and analysis, ensuring that research partners develop appropriate design, spread, effective and high quality work
Develop and implement appropriate training to marketing research area and relevant parts of the organisation
Continuous analysis of consumer, customer and market trends to identify and recommend new business opportunities to Management Team
Track behaviour of consumer and customer segments providing actionable and meaningful insights into segment definition, product development and marketing strategies

Job Category
ICT, Computer

Job Qualification
BA, BSc, HND


Method of Application
APPLY HERE


Application Closing Date 
2 January 2016


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Airtel Nigeria (Manager Research)

Saturday, December 19, 2015

Airtel Nigeria (Zonal Trade Marketing Executive)

Company Description
Airtel Nigeria, Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

Job Title: Zonal Trade Marketing Executive

Job Description
Good organizational and planning capabilities
Innovative and quick thinking capabilities
High level of stress tolerance
Adaptability
Innovation
Analytical
Decision Making
Must be a good collaborator, Team player

Job Category
Sales, Marketing

Job Qualification
BA, BSc, HND, MBA, MSc, MA

Job Experience
5 years


Method of Application
APPLY HERE


Application Closing Date 
2 January 2016



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Airtel Nigeria (Zonal Trade Marketing Executive)

Thursday, December 10, 2015

Somotex Job Vacancy, Thursday 10, December 2015

Somotex Nigeria Limited is a manufacturer and supplier of cooling systems – air conditioners and refrigerators partnering with Midea of China, and Chest Freezers in relationship with Tamashi.


Somotex is also a major importer of tyres and a major partner of Havells-Electrical in Industrial and Home appliances. The company provides after sales support service for all her product lines. Good communication skills is a key requirement for staff recruitment.


ACCOUNT OFFICER


PRINCIPAL RESPONSIBILITIES:

Responsible for preparation and submission all Samsung related claims for MDF.

Responsible for preparation and maintenance of claims

Approval of MIMS, SRNs.

Ensuring timely updating of data in orion and closure of pending transactions.

Ensuring branch reconciliation is done and submitted by the concerned accountants.  accounting deadlines (particularly with regard to Month End) and objectives are being met.

Monitoring of inventory in transit and reconciliation.

Attending to branch query and providing solution as soon as possible.

Monthly computation of credit notes (nationwide) and all schemes related matters.

Verification and computation of all sales man incentives.

Coordinating with CSS account team to get all the Head office related BRS.

Monitoring of all accountants posting and effecting necessary adjustment/correction entries.

Ensuring proper training and guidance to newly recruited account staff.

Monitoring of branch imprest and expenses related issues.

Approval of cash vouchers and daily reconciliation.

Responsible for registering new dealers and due diligence audit (nationwide)

Customer history file update and communication

Airtel bill computation

Preparation of various management reports as requested by the management.

Weekly sales and collection MIS

Cordinating with Branch Managers and PGHs in getting monthly sales and collection plan as per customer history

Verification and approval of journal vouchers.

Withholding tax computation on dealer’s account


TO APPLY

Interested in this position, send application to career@somotexnig.com




Somotex Job Vacancy, Thursday 10, December 2015

Tuesday, December 8, 2015

Airtel Nigeria (Business Development Manager Mobile Financial Services)

Company Description
Airtel Nigeria,Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

Job Title:  Business Development Manager Mobile Financial Services

Job Description
The role-holder will be responsible for the  delivery of  revenue targets from the corporate and money transfer portfolios through partner acquisition, relationship management, implementation of pre and post launch BTL/ATL activities across Opcos, development and implementation of retail recruitment and management strategies for Active Merchants, Billers and Bulk Pay Customers.
Engage corporate partners with regional presence to accept mobile money as a means of payment in retail, outlets across Nigeria
Acquire new partners to increase transactional revenues.
Develop programs that will educate customers on new and existing Bill Payment partners.
Propose new service to enhance mobile money ecosystem to help Opco achieve target revenues.
Coordinate with operations and technical teams to ensure timely integration, rollout of Corporate partners.
Analyze partner needs to provide innovate solutions.
Relationship management and partner satisfaction attainment.
Ensure that results achieved exceed targets set on the budget for each revenue bucket.
onal teams to acquire new partners to increase transactional revenues.
Develop programs that will educate customers on new and existing Bulk Payment partners..
Coordinate with operations and technical teams to ensure timely rollout of Bulk Payment partners.
Analyze partner needs to provide innovate solutions.
Relationship management and partner satisfaction attainment.
Manage team results so as exceed targets set on the budgets for each revenue bucket..
Achievement of the desired revenue from Business to Business transactions
Acquire new partners to increase transactional revenues.
Develop programs that will educate customers on new and existing Business to Business Payment partners together with regional team.
Grow Merchant Base to be the most preferred payment solution with width & depth of distribution.
Grow Active Master Agent and Agent Base via tactical programmes linking Agents to Billers, Merchants and Bulk Pay Customers for seamless cash-in & cash-out transactions.


Qualification Required
BA, BSc, HND, MBA, MSc, MA


Job Category
Administration, Secretarial, Sales, Marketing


Job Location
Lagos


Years of Experience
8 years


Method of Application:
APPLY HERE


Application Closing Date
Not Specified


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Airtel Nigeria (Business Development Manager Mobile Financial Services)

Latest Jobs at Airtel Nigeria

Company Description
Airtel Nigeria, Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development

1) Airtel Nigeria (Operations Manager Mobile Financial Services)
Click here to apply

2) Airtel Nigeria (Business Development Manager Mobile Financial Services)
Click here to apply


3) Airtel Nigeria (Head Youth Segment)
Click here to apply


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Latest Jobs at Airtel Nigeria

Airtel Nigeria (Operations Manager Mobile Financial Services)

Company Description
Airtel Nigeria, Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

Job Title: Operations Manager Mobile Financial Services  

Job Description
The roleholder will be expected to drive the implementation and delivery of  Airtel Nigeria’s Mobile Financial Services strategic and financial objectives by driving usage penetration and improvement of operational performance to meet consumer satisfaction and the overall business strategy. The role holder will also be required to interface with internal and external  stakeholders  in order to ensure effective and efficient operations.
Mobile Money Product Lifecycle Management & other Mobile Financial Services Project delivery
Work cross functionally internally and with external partners such as Access Bank, Comviva amongst others to execute brilliantly projects ranging new products conceptualization to launch, integrations and change request.
Ensure technology platform is delivering great customer experience in terms of ease of use, uptime and all functionalities working. Periodic product testing to drive proactive fix.
Integration: Merchant integrations, Bank Integrations and payment solutions. Acquiring new partners to increase transactional revenues


Qualification Required
BA, BSc, HND


Job Category
Project Management, Sales, Marketing


Job Location
Lagos


Years of Experience
7 years


Method of Application:
APPLY HERE


Application Closing Date
Not Specified


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Airtel Nigeria (Operations Manager Mobile Financial Services)

Airtel Nigeria (Head Youth Segment)

Company Description
Airtel Nigeria, Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.


Job Title:  Head Youth Segment

Job Description
To formulate and ensure implementation of effective and efficient strategies for youth segment so as to enhance the leadership position in customer market share
Drive increased market expansion and penetration by creating a roadmap and strategy for customer acquisition, in line with overall business and marketing strategy
Leverage market research to get insights into consumer behaviour and preferences and drive future programs and promotions.
Track usage patterns to devise customer acquisition strategies
Youth segment revenue growth, Effective and efficient utilization of Sales & Distribution budget
Achieve the desired revenue  by designing and developing customized retention and acquisition programs for the Youth segment:
By planning and achieving an optimal balance between the recharge revenue and the usage by the customer.
By developing and implementing programs to enhance the revenue by facilitating customer upgrades with respect to the rental revenue, airtime usage and chargeable tariffs
Develop and drive youth bundles to retain and win over competitor youth customers.
Ensure innovative products are launched
Ensure increase in usage
To identify  new segments for acquisition and therefore plan and implement the strategy to penetrate the same with leadership position.
To design and provide tools to sales team for market expansion
To conduct consumer and trade research on periodic basis to identify new opportunities for youth acquisition.
To conceptualize and rollout suitable products and plans in prepaid, postpaid to drive acquisitions and revenue.
To design and test plans and products to take care churn and loyalty parameters.
To design suitable consumer and trade schemes so as to acquire revenue-paying customers.
To plan and monitor acquisition cost.


Qualification Required
BA, BSc, HND


Job Category
Administration, Secretarial, Sales, Marketing


Job Location
Lagos


Years of Experience
8 years


Method of Application:
APPLY HERE


Application Closing Date
Not Specified


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Airtel Nigeria (Head Youth Segment)

Saturday, December 5, 2015

Latest Jobs at Airtel Nigeria

Company Description
Airtel Nigeria, Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.


1) Airtel Nigeria (Technology Compliance Manager)
Click here to apply

2) Airtel Nigeria (Process Auditor)
Click here to apply


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Latest Jobs at Airtel Nigeria